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Senior IT Project Manager

Palatine, IL
May 12, 2020

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Stewart J. Miller, MSPM

*** *. ******** ***, ********, IL 60067 • Phone: 815-***-**** • E-mail:

Senior Project / Program Manager with IT App Dev & Infrastructure Experience

Extensive Project Management Experience; 8 + years in IT

Disciplined in Banking, Insurance, Biomedical / Research, and Health Care sectors; able to interface with Business users; Worked with Development Teams to build, deploy, and test applications and enhancements in agile-based work processes. Solutions-focused, diligent self-starter with a comprehensive background in project management, business development, and public relations. Strong communication abilities, diligent facilitator, accomplished of gathering and analyzing complex information with capable customer relationship building abilities. Proficient, responsive, proactive, and highly engaged individual. Thrive in challenging environments; able to manage multiple projects while working in fast-paced environments. Highly versatile; adept at quickly mastering new roles and responsibilities. Reputation for integrity, perseverance, and work ethic. Continuously pursues opportunities to learn; take on challenges; expand professional development and growth; able to work outside of comfort zone and think outside of the box.


• Critical Thinking • Complex Problem Solving • Cross-Functional Team Leadership

• Project Management • Judgment/Decision-Making • Active Listening

• Process Improvement/Analyses • Skilled at Versatile Teamwork • Excellent Communications Skills


Platforms: Windows 10, Windows 8 (Developer Preview Evaluator), Windows 7/Vista/XP/2000/ME/9x, SharePoint (Site Collection Administrator), Windows Server 2003 (Web, Standard, and Enterprise Edition), Linux (SuSE 11.0, 10.0 & 9.0, Red Hat), Apache Web Servers; SharePoint Site Collection Administrator

Tools and Applications: Microsoft Project, JIRA / JAMA, Rally, ServiceNow, Clarity/Open Work Bench Enterprise, Primavera Enterprise, MS Office Suite, including MS Visio, MS Access, Browsers (Google Chrome, Mozilla Firefox, Internet Explorer), Abobe Master Collection CS5, Adobe Acrobat Professional, ARGUS Lease Analysis Software, Quicken

Development: HTML, CSS (Cascading Style Sheets), MS FrontPage, Dreamweaver

Infrastructure Experience: Servers, systems, storage; skilled at mitigating network issues in HTTP and firewalls scenarios

Project Management Methodologies: Agile, Waterfall, Iterative, or Modified (using one or all methods) that used or were structured around Methodologies; Emphasis on Multi-project planning and progress tracking; Dashboard Status reporting to all levels of management; Artifact creation to verify approval processes, and the development of Communication Management Plans for each project.


Allstate, Inc, Northbrook, IL December 2019 to February 2020 (Contract completed)

Sceptor Modernization Project Manager; MAKE Corporation

To modernize a multi-line Claims Management solution to the latest SaaS technology in an agile-based environment that optimized processing of claims and enhances reporting and tracking metrics; Project was in the Testing Phase

Project Description:

The project is a multi-line claims management solution that leverages the latest technology to optimize the claims process for clients while giving them the most thorough reporting and tracking metrics available; Vended product is built on Microsoft technologies hosted on cloud environment; Project is in testing phase and has been ongoing for the past 4-years.


Lead the communication and collaboration with Business, IT, and Vendor teams to track the current open items; Responsible for taking meeting minutes and do follow-ups with the respective owners (business/IT/vendor); Accountable for closing open log items / observations / issues with effective risk management skills; Manage the current project scope, project timelines, issues/risks and problem resolution to ensure on time delivery; Project Manager will bring the Project from testing to closure; Manage project relationships between technology, business, and vendor; Use functional, business, and technical knowledge to drive the implementation; The primary role will be to bring the list of issues and to a resolution

Job Requirements:

Familiar with policy and claim administration but it is not mandatory; 10+ years of Project Management experience

AbbVie Inc., Vernon Hills, IL November 2018 to May 2019 (Contract ended)

Program Manager IV, Infrastructure PMO; SGS Consulting

Successfully executed a complex program to create Disaster Recovery Management Plan; Migrated Disaster Recovery Solution / Data Center to a new location.

Initial Project: Development of a Disaster Recovery Management Plan with an external vendor and Business Continuity Team, Budget: $875,000

Second Project: Migrate Disaster Recovery Solution / Data Center Infrastructure to a new location; Budget of $5.7 MM;

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Coordinated procurement efforts between legal, procurement, cyber security and subject matter experts; Included 7 different workstreams: Cage Buildout, WAN Circuit Team, LAN Circuit Team, Cloud-based Team, Installation Team, Disaster Recovery Business Continuity, and three external vendors, involving all facets of project leadership and delivery, including:

Planning, delivery, process, issue, risk and change management, relationship management, team leadership, and governance compliance; worked with cyber SMEs to ensure company assets are protected from attack, damage, or unauthorized access

Partnered with business leads, work stream leads and key stakeholders to confirm project success criteria, leverage resources, manage change and mitigate / manage project risk throughout project life cycle

Created and managed holistic program plan and schedule to align technical, process, data and organizational change management work. Partnered with project lead in managing external solution integrator

Involved with internal and external financial planning and reporting; Requirements/skills used:

oLarge infrastructure program management skills; Ability to provide clear concise status to executives; Data center experiences; Vendor management experience; Ability to work across boundaries and organizations

Blue Cross Blue Shield of Illinois, Chicago, IL March 2018 to November 2018 (Contract completed)

IT Project Manager; Cognizant

Worked collaboratively with project stakeholders to develop a comprehensive project plan based on approved funding, and obtain commitment to the plan

Led the effective and efficient delivery of technical projects, including Scope, Schedule, Cost, Quality, Organization and Communications, Staffing and other resource needs, and Risk and Issue Management

Accountable for final delivery of all project deliverables - leveraged business & technical understanding to ensure appropriate review and quality validation occurs for deliverables

Established strong project governance from the outset of a project and ensure governance mechanisms are functioning properly

Managed the project schedule using the Clarity-Open Work Bench tool and Microsoft Project to create / build / update Project schedules, Project Charters, Project Plans, and Status Reports, and work breakdown structures. Created the detailed project/program schedule. Identified resource needs, set Project priorities, defined dependencies, scheduled activities, prepared acceptance criteria and organized work for one or more large projects

Supported PDL (through matrixed reporting) to drive deliverables and activities, removed barriers, and escalated risks/issues (as required)

Anticipated problems and obstacles before they arose. Set priorities with a proper sense of urgency and importance. Developed creative solutions and take innovative action to achieve planned goals and objectives

Managed project work within the stated scope. Implemented and managed Scope Change Control processes and update project plans based on approved changes; Determined which changes are essential and estimate their impact on the project. Ensured changes do not expand scope beyond acceptable levels; Keep a change record and tracks progress

Managed assigned projects, subprojects / work efforts using appropriate Client internal processes and Project Management Lifecycle Framework standards, tools and processes. Monitored project documentation for quality and compliance

Created / implemented remediation plans as necessary to return project to compliant status

Utilizing the company's cost management techniques, efficiently and effectively tracked costs in time, resources and other factors that impact the approved budget of a project

Clearly communicated project variances related to actual project hours and costs against the project estimates and budget. Develop corrective action plans

Scheduled and led project team meetings and steering committee meetings as required

Prepared meeting agendas and meeting minutes, distribute meeting documentation, and maintain and monitor Action Item listings

Compiled information for presentations for Senior Leadership as needed. Assess and quantify project risks and document mitigation and contingency plans

Created and maintained project documentation library and project control book

Maintained control of all action items and issues with planned completion dates, and efficiently reports status

Walgreens Co., Deerfield, IL August 2017 to March 2018 (Contract Completed)

IT Associate Project Manager; Randstad

Delivered an infrastructure upgrade to replace out dated hardware, consisting of Servers, Firewalls and Appliances

Assisted project or program managers in managing project scope, schedule, budget, risks, and issues. Managed work streams within large projects/programs, or manages small projects with appropriate support of a supervisor

Managed work streams of projects, and coordinates or manages certain aspects of larger projects in coordination with Project/Program Managers

Assisted in managing project integration, scope, timeline, and communicates the status, risks, and issues associated with each to the correct level(s) within the project structure and the organization to ensure Continued . . .

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that project outcomes are achieved as defined and ensures established budget adheres to project requirements

Conducted risk monitoring and controls during the project's duration to ensure ability to achieve expected outcome. Prepares, monitors, and updates project information, files, documentation, reports, and related work throughout the project lifecycle, including but not limited to project plan, project charter, scope, and project schedules. Obtained appropriate level of approval for each project document and/or sub teams assigned to ensure appropriate understanding of expectations among all involved organizational levels

Ensured assigned duties and responsibilities/project results are completed with quality and are timely and accurate in nature in order to meet project leadership expectations

Tracked progress/activities of team and work products/deliverables utilizing project management software and other standard tools

Communicated project status to team and business owners throughout the duration of the assignment and post implementation to make certain all impacted stakeholders have an understanding of risks, issues, and activities related to the project

National Express, LLC, Lisle, IL April 2017 to July 2017 (Contract Completed)

Project Manager; Peterson Technologies

Delivered a technology that will digitize employee employment records

Defined the scope of the project in collaboration with senior management

Created a detailed work plan which identifies and sequences the activities needed to successfully complete the project

Determined the resources (time, money, equipment, etc.) Required to complete the project

Developed a schedule for project completion that effectively allocates the resources to the activities

Reviewed the project schedule with senior management and all other staff that will be affected by the project activities

Determined the objectives and measures upon which the project will be evaluated at its completion; Consulted with

appropriate manager, recruit, interview and select staff and/or volunteers with appropriate skills for the project activities

Monitored the progress of the project and make adjustments as necessary to ensure the successful completion of the project;

Wrote reports on the project for management; Monitor and approve all budgeted project expenditures; Managed project staff and/or volunteers according to the established policies and practices of the organization

Ensure project deliverables are on time, within budget, and at the required level of quality

Evaluated the outcomes of the project as established during the planning phase

Discover Financial Services, Riverwoods, IL September 2016 to April 2017 (Contract Completed)

Project Manager, DCI Infrastructure Operations; Arrow Strategies

Wrote a standardized SharePoint process and methodology for the PMO.

Reporting to the Sr. Manager, PMO, performed a critical role as a contact for the organization and responsible for supporting other teams/projects while utilizing project management construct including:

Facilitated internal /external meetings, ensured efficient and effective risk and compliance management practices by adhering to required standards and processes, overall project management reporting and delivery of key strategic project implementations, and SharePoint implementation

Led through influence; identify and facilitate the resolution of requirements, process, milestone, and project issues, achieve project goals within project timelines using DFS project methodology

Utilized Outlook, Visio, PowerPoint, Excel, Access, SharePoint, Clarity-Open Work Bench tool, Microsoft Project, Rally, and ServiceNow tools

Developed Implementation Plans with detailed timeline of deployment events, checkpoints, and validation events

Provided regular status reports to appropriate contributors/stakeholders Lead cross-functional project teams from multiple business units of DFS

Tracked, documented, and delivered work requests and projects within committed schedule and quality for individual projects, identified needs, secured commitments and monitored progress of deliverables from internal and external service provider teams

Deloitte Consulting, Inc., Chicago, IL December 2015 to August 2016 (Contract Completed)

IT Project Schedule Manager; 4 Consulting

Delivery of a modernized customer facing solution to the State of Illinois, Dept of Health and Social Services.

Developed project schedules using Microsoft Project 2013 and HP's Project Management Center software

Monitored project resources, hours consumes; Creating detailed reports on a weekly basis

Developed earned value cost performance and schedule performance indices; Monitored performance metrics and for financial forecasting; data and reports distributed to project stakeholders on a weekly basis

Defined vision, goals, and objectives to support projects and components and to analyze the progress reported against work schedules; Created and managed cross-project dependencies following PMO-approved standards and methodology;

Continued . . .

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Monitored Change Requests with JIRA/JAMA and incorporated and tracked in Project Schedule and Tracked Issues, Risks, Time, Decisions and Action Items

Monitored project in MS Project; Managed Project work plan updates from multiple sources - Project, Excel Record

Assisted in Project’s Management; monitored adherence to project work plan in MS Project; Managed Project work plan updates from multiple sources – Project, Excel Record

Blue Cross Blue Shield of Illinois, Chicago, IL July 2014 to August 2015 (Contract Completed)

Sr IT Project Coordinator/Jr Project Manager; TransTech IT

Delivered an upgrade to the retail tool that is utilized by customer service for processing claims

Coordinated and managed multiple highly visible projects with budgets ranging $7M-$10M from inception to completion from the project and Project Management Office (PMO) levels

Assisted with the development of the project plan which includes: Scope, Schedule, Cost, Quality, Organization, Communication, Staffing, Risk and Issue management. Obtain commitment to the project plan by working independently and directly with Project Manager and project stakeholders

Responsible for the "Solution Delivery Methodology" processes and PMLC for project artifacts

Created, reviewed, updated documents, gained approvals, sign offs and managing the repository for all project documentation

Manage the project schedule using the Clarity-Open Work Bench tool and Microsoft Project

Monitored actual project hours and costs against the estimates and forecast. Adhere to the budget and manage variance, burn rate, and other cost metrics

Coordinated and communicated the mitigation/resolution of identified project issues, risks, decisions, and action items; Initiate and gather project close out and lessons learned activities

Worked with Development Teams to build, deploy, and test new applications and enhancements

US Cellular, Bensenville, IL January 2014 to March 2014 (Contract Completed)

IT Project Manager; KForce

Defects Management Team: Assisted and supported TOPS Production Management and project owners of short and long term objectives

Managed multiple initiatives at a single time, and responsible for holding leaders accountable for on-time deliverables, planning and tracking of activities and milestones, status reporting and communications, and resource tracking.

Role Specific Responsibilities:

Assisted in building and maintaining the initiative budget, including the tracking and reconciliation of actuals vs. estimates for reporting purposes, on a monthly basis

Assisted in gathering various level 30 and +/-10%) resource estimates from Functional Mangers

Tracked, followed-up, and reported on current/past due tasks from action items, risk and issue logs, and initiative work plans; Gathered work plan status from initiative resources; Updated and maintained initiative work plans with status

Monitored and maintained action items, issue, risk, and decision logs, scheduling and logistics for initiative meetings, including recording and distribution of meeting minutes; followed up on issues and facilitate resolution

Bank of America, International Treasury Banking, Chicago, IL July 2013 to December 2013 (Contract Completed)

IT Project Manager; TEK Systems

Treasury and Cash Management Services Division: Upgraded tokens from 1024-bit to 2048-bit encryption for the entire network to include a 65,000+ international banking customer and client user base - Budget $6.8MM

Created and managed projects mapped to the following requirements following EPMO standards:

Compliance reporting: Generated monthly reports; Identified reporting enhancements for compliance reporting to automate processes; Followed up on exceptions not re-mediated, identify root causes

Regulatory Requirements: Ensured listing of upcoming 2014 regulatory requirements are being addressed by current/planned project enhancements; Reviewed regulatory directives from compliance to identify application requirements

Security Enhancements: Developed/maintained 2014 and future security enhancements; Created high-level requirements definition around each; Created parallel development process for medium level requirements documented to prevent emergencies during release planning

Database analysis: Analyzed very large databases, developed findings to streamline critical migration, upgrade, and implementation of certificate/token changes needed to keep current changes in heavily regulated banking environments

State Farm, Bloomington, IL November 2012 to June 2013 (Contract Completed)

Senior IT Project Planner/Manager; TEK Systems

Managed 6 projects, including update of tracking process for packages delivered by the US Post Office

Developed project schedules using Primavera Enterprise software to monitor project resources, hours consumes, and for creating detailed reports on a weekly basis; Developed earned value, cost performance and schedule performance indices

Continued . . .

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Create comprehensive spreadsheets using Primavera data to develop cash burn analysis and other project monitoring tools for management of projects to monitor its performance metrics and for financial forecasting

Data and reports distributed to project stakeholders on a weekly basis; Handle conflict, negotiate effective solutions in team environment


18-years of MS Project experience; Solid MS Office Skills, including Excel, Word, PowerPoint, Visio, and Access

Strong people skills, motivational skills, team-building and decision making skills; Strong administrative skills, Ability to prioritize, delegate, and meet deadlines; Ability to effectively manage time, resolve crises and make decisions

Ability to efficiently coordinate and communicate with internal and external groups; Confident, comfortable communicator with strong written and verbal communication skills; Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists

Able to define problems, collect data, establish facts, and draw valid conclusions. Evaluate trends in data or information;

Able to effectively work with cross-functional teams to drive project objectives, business requirements, and implementation support while working within EPMO requirements


Master of Science in Project Management

University of Wisconsin—Platteville, WI Graduated May 12, 2012, GPA: 3.81/4.0

The 2-year Program, a PMI® global accreditation degree, has competencies mapped to PMI’s A Guide to Project Management Body of Knowledge (PMBOK).

The Program solidified the following core competencies:

Developed, planned, and controlled projects using Project Management Institute (PMI) project management methodologies focused on the development of repeatable processes; tools and techniques include project initiation and portfolio management, planning, and implementation and closure while managing the importance of project management to promote a competitive strategy for an organization. Created and defined scope to ensure the successful management of key project management areas, including time, cost, and quality (foundation for scheduling), budgeting, resource planning, and the overall project management plan preparation.

Focused on scope management planning, scope definition, work breakdown structures, scope verification, scope change control, and quality management throughout project life cycle

Bachelor of Business Administration, Dual Major

University of Wisconsin—Madison, School of Business, Madison, WI

Awarded Bachelor of Business Administration, Dual Major:

Real Estate Land & Urban Economics

Management and Human Resources—Management Option

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