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Customer Service Security

Location:
Dieppe, NB, Canada
Posted:
May 12, 2020

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Resume:

GREGORY L. WEST

#**** -*** ****** *****

Moncton, NB

E1C 0T7

Phone: 506-***-****

Cell: 506-***-****

adc6ym@r.postjobfree.com

EDUCATION

**** ******** *** ***** - *** Standard First Aid, CPR-C and AED (18 hrs)

2011 Securitas Canada - Advanced Certification Training Part 1, 2 & 3 for Professional Security Officers

2002 Regina Aikido Dojo Club - September

Completed Ethical Self Defense Training Course

2000 Regina City Police Service - June

Completed RAMP Endorsement Program Co-operative Policing Course

2000 Canadian Corps of Commissionaires - February

Completed Commissionaires Qualifying Course

1999 Regina City Police Service - November

Completed Co-operative Policing Course #10

1986 Robert Usher High School, Regina, SK

Completed G.E.D. program. Received Grade 12 certificate.

1981 Cochrane High School, Regina, SK

Completed a three year vocational course. Graduated with Grade 11 Certificate.

EMPLOYMENT HISTORY

Surveillance Operator Casino Newbrunswick, Moncton, NB.

June 2018 to present

Operate surveillance equipment

Investigate security issues, medical issues and unlawful activity using surveillance equipment

Monitor table games and Casino floor for cheating, fraud and patron safety and security

Traffic Control & Security PWM Loss Prevention Services Inc, Medicine Hat, AB

Permanent Site: CF Industries (Canadian Fertilizer)

Jan 2016 to May 2018

-Control the flow of trucks loading ammonia and fertilizer at the entry gate

-Conducting indoctrination to site with new truck drivers

-Logging load information and obtaining entry numbers for trucks going across the US boarder

-Conducting building checks to ensure facilities are secure

-Control & log keys issued to maintenance and other service staff on site

-Ensure that all drivers follow safety protocol – ie. Have hard hat, protective boots and long sleeves before entering the loading area

Security Guard PWM Loss Prevention Services Inc, Medicine Hat, AB

March 2014 - Jan 2016

- Mobile Patrol

-Fire Watch

-General Security Guard work

Casino Slot Manager Casino By Vanshaw, Medicine Hat, AB

May 2013 –March 2014

- Manage Slot Department

-Handling large amounts of cash

- Assisting will bill pull from Slot Machines

- Ensuring money floats are prepared daily for Banker & Cashier

- Filling ATM’s with money

- Monitor guest behavior,detecting and observing unlawful and unsafe activities of

guests and staff.

- Daily activity reports

- Providing Customer Service to guests.

- Covering breaks for Banker & Cashier

Casino Security Casino By Vanshaw, Medicine Hat, AB.

July 2012 – May 2013

• Monitor guest behavior; detecting and observing unlawful and unsafe activities of guests and staff.

• Escorting chips and other money from one location to another.

• Providing customer service to guests.

• Maintain security of the Casino. Monitor and ensure operations are completed

in accordance with policy and procedures.

Branch Manager Securitas Canada, Regina, SK.

April 2011 to December 2011

Responsible for all branch operations including accounts payable, account receivable, hiring of new staff and managing mobile services. My responsibilities were for Regina, Saskatoon and Rocanville sites in Saskatchewan.

Responsible for auditing and logging of all branch contracts. This includes entering new data of patrols and ensuring accurate rates for customers are entered in our database.

Working closely with clients to develop and satisfy their security needs. This involves meeting face to face with clients to ensure all of their business needs are being met.

Responsible for the health and safety program. I participate in JHSC meetings to make recommendations. I also perform regular workplace inspections to ensure health and safety expectations are being met. I ensure that workplace sheets are submitted and entered monthly for the health and safety program.

Responsible for organizing and running weekly operations meetings and monthly mobile meetings with staff members.

Responsible for overseeing and auditing payroll and human resources for the branch.

Responsible for setting up new client contracts and giving quotes for new security contracts. Responsible for bidding on tenders for potential sites.

Responsible for auditing vehicle use such as fuel logs and mileage for the branch

Field Supervisor Securitas Canada, Regina, SK.

September 2010 to April 2011

Responsible for instructing and scheduling all new hires in the New Hire Officer Training Program.

Developed and managed mobile staff and training. Responsible for generating mobile run sheets.

Responsible for the health and safety program. This included inspecting first aid kits to ensure compliance with regulations. Also participated in JHSC meetings to make recommendations. Also performed regular workplace inspections.

Investigated security incidents as needed.

Performed guard site inspections.

Responsible for set up and downloads to wired time systems.

Responsible for entering contracts into SMARTS and auditing location errors on a daily basis. This included entering new data of patrols and ensuring accurate rates for customers.

Responsible for the administration of the Uniform Inventory Program.

Managed front desk area, mailing machine and switchboard duties.

Conducted employment interviews for new officer hires.

REFERENCES

Available upon request



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