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Social Media Customer Service

Location:
Fereej Ibn Dirhem, Qatar
Posted:
May 12, 2020

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Resume:

Nurse / Consultant / Sales & Marketing / Customer Service Representative / Receptionist / Vocal Performer I work with customers to find what they want, create solutions and ensure a smooth sales process. Email: adc6y9@r.postjobfree.com Contact #: 31042679 / 77741873 WORK EXPERIENCE

Receptionist / Sales & Marketing

Smart Gym

01/2019 – Present - Doha Qatar

Achievement/Tasks

Provide exceptional customer service experience to all members, Non-members and users of facility

Enrolling new members and assisting current members with their queries

Greeting members and users of the gym as they come through reception

Checking in members and verifying memberships

Handling questions about cancellation of membership

Providing information on classes and availability

Handling telephone inquiries, recording messages from incoming Calls and transferring calls

Social Media Marketing (social media accounts of the gym)

Consistent Employee of the Month

Receptionist / Sales

City Spa Doha & City Gym Bin Omran - Doha Qatar

08/2019-11/2019

Provide exceptional customer service experience to all members, Non-members and users of facility

Enrolling new members and assisting current members with their queries

Greeting members and users of the gym as they come through reception

Checking in members and verifying memberships

Handling questions and Providing information about the spa services

Handling telephone inquiries, recording messages from incoming Calls and transferring calls

Company Supervisor

Central Comvinant Medical Homecare Kuwait

Ajyal Medical Homecare Kuwait

08/2014 – 08/2018

Providing Nurses and Caregivers to Home and Private Hospitals

Recruiting staff from Philippines and India

Arranging Documents for Recruitment

Handling Customers Inquiries

Visiting customers to check the patient’s case

Preparing The Staff Payroll

Solve and Create solutions (staff and customer related issue) Customer Sales Representative / Reservation Specialists Customer Contact Channels – Bonifacio Global City, Taguig, Philippines 06/2013 – 03/2014

Manage a high-volume workload within a deadline-driven environment. Resolved an average of 150 calls per day and consistently met performance benchmarks in all areas (speed, accuracy).

Became the lead “go-to’’ person for new reps and particularly challenging calls as one of the company’s mentor of both new and established employees.

Helped company attain the highest customer service ratings (as determined by Quality Analysts) earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity. EDUCATION

Olivarez College Tagaytay (Tagaytay City Philippines) Bachelor of Science in Nursing

CERTIFICATIONS (Short Courses)

Filipino Institute Al Waab – Doha Qatar

Basic Arabic Language

Sales and Marketing

Social Media Marketing

Texas Training Centre – Doha Qatar

First Aid and CPR Training



Contact this candidate