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Executive Assistant Customer Service

Ajax, ON, Canada
May 12, 2020

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Michelle Angela Lall

*** ****** **** *****

Ajax, Ontario

L1Z 0R7

Cell: 647-***-****

May 11, 2020

To Whom It May Concern,

I am interested in the Executive Assistant position that your company is currently recruiting for and I have attached my resume as a first step in exploring employment with your organization. I am a hardworking, reliable, dependable, trustworthy, discreet, polished, organized team player who would be a good fit for your team and organization.

With my diversified background in customer service, client services, and general office administrative support, I believe I have obtained the necessary experience to make a positive contribution in any work environment. My proven career accomplishments are testament of my strong leadership, ability to problem solve, organizational skills, and effective communication. Having worked in several fast-paced environments, I am able to learn quickly and meet all pertinent deadlines, while being able to prioritize tasks in an efficient manner. I believe that these skills would be beneficial to your organization.

I have attached my resume of superior qualifications. I would bring quality and specialized care to my position. I look forward to meeting with you to discuss why I am a top candidate for this position.


Michelle Lall


850 Audley Road North

Ajax, Ontario

L1Z 0R7

Cell: 647-***-****


•A result-oriented self-starter with highly developed skills in all areas of secretarial operations, customer service and general office administration.

•Detail oriented, organized, efficient and works well under pressure.

•Ability to exercise discretion in sensitive and confidential situations.

•Excellent communication skills – both written and oral.


Synaptive Medical January 2017 to March 2020

Executive Assistant

•Manage CEO, CFO, CMO, CHRO, and President, Chief Strategy Officer’s calendars and arrange client meetings

•Co-ordinate resources for internal / external meeting (including room bookings, expert time allocation, preparing collateral, presentations and other materials, etc.)

•Executive assistance as required to the CEO, C-Suite and the Commercial Sales/ Services team

•Input of sales data into CRM Program

•File / maintain directory of all client-facing materials

•Minute taking / action item logging

•Follow up and maintain a running log of sales team deliverables

•Travel accommodations and travel document (travel visa’s)

•Lunch / dinner reservations

•Preparation and distribution of weekly sales dashboard (call report, sales report)

•Preparation, formatting and printing of sales presentations for client distribution

•Assisting with RFP’s as needed

•Proofreading client documents / presentations to ensure brand integrity and adherence to guidelines

•Coordination of corporate sponsorship

•Conference / Tradeshow / Town Hall preparations

•Tracking inventories of marketing material

•Expense reporting

•Creation of new hire on-boarding programs / training materials

•Maintain soft / hard copy of client contract documents in directory

•Work closely with the marketing and communications team to create client-facing materials

•Circulation of corporate client communication regarding changes to industry regulation

•Provide back-up to office coordinator as needed and liaise regarding office supplies orders, etc.

•Update personal time tracking, as well as perform this task for the President and Vice President with regular updates to the time tracking application.

•Maintain Client master contact database

•Other duties as assigned by Management

Slyce IT October 2015 to December 2016

Executive Assistant/Office Manager

•Managing extremely active calendar of the President, Co-Founder & COO of Slyce IT

•Completing expense reports for entire C level executive for Slyce IT

•Composing and preparing confidential correspondence

•Arranging complex and detailed travel plans, itineraries and agendas

•Provide a "gatekeeper" and "gateway" role, creating win-win situations for direct access to the Executive(s) time

•Preparing and co-coordinating all logistics for Board and Committee meetings

•Liaising with individuals at all levels within the firm and building excellent relationships with clients

•Planning and facilitation of internal company and client events

•Conducting and collecting research to prepare reports and documents

•Recording, transcribing and distributing minutes of meetings

•Personal Shopping

•Travel 25% of the time

PwC – PricewaterhouseCoopers January 2010 to October 2015

Executive Assistant

•Managed partners’ email and Lotus Notes calendar

•Prepared correspondence, memoranda, reports, presentations, spreadsheets or other documents using a variety of applications and databases

•Collected and distributed highly confidential meeting materials

•Organized internal and external client meetings, conferences, and interviews

•Successfully navigated key client contacts while being an ambassador of the brand

•Maintained and prepared departmental budgets on an ongoing basis

•Key contact to create Annual Board Meetings for CEO and Committee members

•Coordinated with other departments to ensure timely production of documents

•Conducted best in class research to analyze market trends

CIBC – Canadian Imperial Bank of Canada 2008 to November 2009

Executive Assistant

•Managed extremely active calendar of the Head of Finance department

•Managed daily administrative and confidential activities in support of Senior Vice President of department

•Planned complicated and changeable travel itineraries

•Prepared expense accounts

•Provided briefing and presentation materials

•Screened and prioritized email & correspondences

•Organized presentation materials for printing (binding, collating, scanning, distribution)

•Ordered all stationary supplies and ensured proper working function of all office equipment

•Manage special events/projects on behalf of the Management team for example:

•Organized Meetings/Conferences for both internal and external parties

•Arranged and managed client and group events (hockey, golf, social events etc.)

•Annual Meeting preparations for the CEO and Board members


September 2007 to present: HRPAO Human Resources Professionals Association

•Currently Registered in HRPAO Academic program

September 1990 June 1995 Winston Churchill Collegiate Institute Obtained Ontario Secondary School Diploma (O.S.S.D.)

•Received merits as an Ontario scholar.


•Excellent computer skills: Microsoft Office (Microsoft Outlook, Word, Excel, Powerpoint, Lotus Notes Mail, Calendaring, Visio and Adtraq).

•SalesForce (CRM)

References available upon request

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