EMILY BROOKS

adc6x5@r.postjobfree.com London Ontario 226-***-****

SUMMARY OF QUALIFICATIONS

Over 18 years of experience in customer service

Fluent in English and French

Strong typing skills of 50 wpm with accuracy

Perceptive and strong attention to detail

Proficient in Microsoft applications including Word, Excel, PowerPoint and Outlook

Efficient in multi-tasking and handling stressful situations with confidence

Experience in data entry, proofreading, editing, filing

Ability to delegate and prioritize tasks to meet targets/deadlines in a timely fashion

Strong conflict resolution

Strong work ethic

Knowledgeable in accounting and payroll

Honours in three college diplomas

Recipient of the Mary G award and Lifelong Learning Award

OFFICE MANAGEMENT/ ADMINISTRATION SKILLS AND ABILITIES

Professional customer service demeanour with strong verbal and written communication

Manage all office duties including scheduling/ switchboard phone system/ paging/ faxing/ scanning/ copies/ filing/ data input/ reconciliations

Regulated accounts receivable and accounts payable

Generated legal documents from dictations

Issue receipts for cash/debit/credit/cheque payments to customers and in file

Professional demeanour when working with co-workers/customers/management

Maintained weekly sales quota and delivered sales presentations for intended vendors

Knowledgeable in AbleMed/Intatix/Quorum/AccPac/Cerner

Fostered Customer retention

EDUCATION AND TRAINING

Ontario Secondary School Diploma 2003

Personal Support Worker Certification 2004

Medical Transcription Diploma 2007

Medical Office Administration Diploma 2010

Honours in Business Administration 2013

Smart Serve / Food Handling Certificate 2017

First Aid CPR/AED 2018

RELATED EMPLOYMENT EXPERIENCE

Highbury Ford Evening Receptionist/Switchboard 2018- Present

TSC Stores Marketing/Planogram/Data Entry 2014-2016

Neurology University Hospital Medical Office Administrator 2010-2013

Contract Medical Transcription Medical Transcription 2007-2010

OTHER EMPLOYMENT EXPERIENCE

Players Sports Bar Server/Waitress/Hostess 2016/2018

The Original Cakerie Production/Packaging 2018/2019

Ironstone Building Company General Labourer 2016/2017

No Frills/ Food Basics Cashier/ Office management 2004-2008

Doula (Labour Coach) Volunteer 2005-2012

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