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Employee Relations Front Desk

Houston, TX
May 12, 2020

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Shoquita Williams



An independent and self-motivated professional with 10 years of administrative and payroll experience while proactively streamlining processes and exceling under tight deadlines. Proficient in Excel, SAP, Kronos, ADP, Salesforce and PeopleSoft.


Swissport USA INC

HR ASSISTANT June 2019 -Present

Develops, recommends and implements personnel policies and procedures, prepares and maintains handbook on policies and procedures, performs benefit administration to include claims resolution, evaluation of policies for cost effectiveness

Conducts recruitment efforts for all workers, writes and places advertisements, works with managers and supervisors to screen and interview candidates, conduct reference checks, extend job offers, conduct new hire orientations and monitor employee relations counseling and conduct exit interviews.

Establish and maintain department records and reports. Participate in administrative staff meetings and attend other meetings as necessary. Maintains organizational charts and employee directory.

Review and process all new hire paperwork. Performs payroll processing duties and wage/salary administration, including time sheets and payroll/stipend review as necessary, processing necessary changes and deductions, payments, etc

Maintain accurate and complete Personnel Files, audits and maintains the time off policies and act as a resource for all payroll processes, policies and regulations.

Ensure compliance with all federal, state and local employment laws.

Glazer’s Wine, Houston, TX

Payroll Specialist May 2013- June 2019

Prepare and process multiple payroll cycles (weekly, semi-monthly, and monthly) and multiple pay methods (hourly, salaried, commission)

Manage workflow to ensure accurate and timely processing of all payrolls

Calculate deductions for employee benefits and record in payroll system (Workday)

Reconcile benefit deductions to monthly invoices from benefit providers

Submit time sensitive 401(k) and HSA deductions to providers

Work with department managers to ensure accurate time and attendance records

Manage garnishment calculation and processing

Book various journal entries associated with payroll processing

Research and correct payroll discrepancies and errors

Maintain accurate employee data in payroll system for new, existing and former employees

Assist employees with questions related to payroll

Provide payroll reports and documents as requested

SEARCH Homeless Services, Houston, TX

Intake Specialist, November 2007 – April 2013

Directly assisting the Resource Center Supervisor w/the day to day operations of the resource center.

Complex clerical duties

Provide directions to other intake staff and volunteers in the resource center

HMIS input on count of Homeless individuals that were serviced

House a hundred Vets in a hundred days program

Plans, organizes and controls all activities of the department. Participates in developing departmental goals, objectives and systems.

Kingwood Pines Hospital, Kingwood, TX

Psych Tech, August 2004 – November 2010

Assisted with patients with behavioral and mental issues

Managed and maintained supplies for the unit

Completed rounds and charted information

Operated a front desk that received a high-volume of incoming calls

Assisted RN & LVN with detoxifying patients.

Collected vital signs and urine samples from clients

Assisted patients with medication

Transported patients throughout the facility

Operated a front desk that received a high-volume of incoming calls


Texas Southern University 1993-1996

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