PROFILE

Motivated Customer Service Representative with 5+ years in Customer Service, 4 years in Sales experience who identifies the Customer’s needs and deliver effective solutions to problems or needs, looking to use these skills to learn, grow and excel in the Human Resource Field.

EXPERIENCE

Customer Service Representative, Santiago Rodriguez Insurance — December 2015-Present

As a customer service representative, I oversee selling a variety of Insurance Auto, Home, Commercial, General Liabilities and issuance of Surety Bonds. I supervise day to day functions, answering customer questions and concerns, answering calls and transferring them accordingly, taking payments of up to $2000 by cash or card, and issuing refunds. Involved in the training of new hires and supervision of up to 5 employees, coordinate scheduling for all employees.

Receptionist, We Only Wax — April 2015-December 2015

As a front desk receptionist, I greeted customers in and out, I answered calls and redirected them as need be I also booked and rebooked appointments for clients and checked them out. Handled daily payments of up to $1000 by cash or card and balanced register by end of shift. Kept up with housekeeping of work area, inventory and restock of inventory.

Sales Associate, USA Beauty Supply — July 2013-April 2015

Provided quality customer service to approximately 50 customers per day, helped locate and answer questions about products we sold. Handled daily payments of up to $1000 by cash or card and balanced register by end of shift. kept up with housekeeping of work area.

Sales Associate, Big T Plaza — June 2011- July 2013

Assisted around 20 customers per day with their clothing needs as well as received and processed payments by cash and card of up to $500 daily. Daily housekeeping of work area

EDUCATION

University of North Texas at Dallas — Bachelor in Business Administration: Organizational Behavior and Human Resources Management, Spring 2019

SKILLS

BILLINGUAL: ENGLISH/SPANISH, PROFICENT IN MICROSOFT, TEAM PLAYER, WORK WELL UNDER PRESSURE, SELF MOTIVATED, RELIABLE, TRAINING EXPERIENCE, SCHEDULE COORDINATOR, PROBLEM-SOLVING, CONFLICT RESOLUTION

JAMIE OLIVARES

adc6vv@r.postjobfree.com

469-***-****

257 Saddlebrook Ln Waxahachie, TX 75165