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Program Manager / Director

Location:
Washington, DC
Posted:
May 12, 2020

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Resume:

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MARWAN ABDOH, MBA, PMP, SIX SIGMA, ITIL

adc6vu@r.postjobfree.com +1-702-***-**** Chantilly, VA, 20152 PROFESSIONAL SUMMARY

A highly experienced Digital Transformation Program Leader with over 18 years of experience in leading Portfolios and Programs involving, IT Transformations, Mobile Platforms, E-Commerce, Cloud Computing, IT Consolidation, Workplace Transformations, Mergers & Acquisitions, and Digital Strategies. Industries served include Federal and Local Government, Financial Services, Transportation, and Healthcare. Master’s Degree in Engineering and an MBA from Georgetown University. Extensive IT and Business background to create and implement desired Enterprise goals. Proven leadership and communication skills through ongoing management of Global cross-functional teams.

KEY SKILLS & COMPETENCIES

Program & Project Management – Successfully delivered portfolios of large and complex programs/projects from initiation and planning to execution and closure. Implemented PMO tools, assets, and best practices. Achieved optimal results through effective planning, communication, risk, quality, integration, dependencies, performance metrics (KPIs), and senior stakeholder expectation management. Delivered Projects leveraging Scrum/Agile methodologies. Solid experience in Agile Product Management.

Leadership – Managed large cross-functional teams with up to 50 direct reports. Led tech-enabled projects and impacted performance through coaching, counseling, and influencing team members to accomplish desired outcomes. Proven leadership and communication skills through ongoing management and correspondence with cross-functional teams.

Advisory and Consulting – Proven thought leadership advising clients at the C-Level regarding Business Processes, Technology, Strategy and challenges to achieve improved business results through innovation.

Technology – Strong understanding of business systems and underlying technology such as Microsoft Azure and AWS Clouds, Microservices, Custom Mobile Applications, DevOps, Cisco Network & Communication Technologies, Business Intelligence, Hadoop, Power BI, Micro Strategy, and Cyber Security.

Financial Management – Solid financial planning, budgeting, and analysis skills. To include Cash flow, return on investment, resource management, cash collection, and financial reporting.

Business Development – Identifying and qualifying new opportunities, taking them through the complete sales cycle from proposal development, negotiations, to contract and vendor management. Developing and executing sales strategies to achieve management targets. EMPLOYMENT HISTORY

MASHREQ BANK, Dubai, UAE January 2019 - Current

Vice President – Digital Transformation (Program Director) Managing a large Digital Transformation Program covering all the Branch Network. The objective was to revolutionize how banking is conducted at our outlets through automation, real-time resolution, and outstanding customer experience. Leveraged Agile, DevOps, Microsoft Azure, Microservices technologies. Implemented a Mobile App offering all staff assisted banking products and services. The Program helped increase sales by 30%, reduce operational cost by 10 million dollars and increased straight-through processes from 30% to 70%. SIEMENS, Dubai, UAE June 2017 – August 2018

Project Director

Responsible for a strategic multi-million-dollar Program implementing one-stop transportation and journey planning mobile application for residents and visitors of Dubai. The application covered all modes of transportation in the UAE across Metro, Tram, Bus, Taxi, e-hailers, and car-sharing. The solution involved building out two resilient/highly available Data Centers and software development of the Mobile Application. Our custom developed application platform was launched in Dubai successfully, is currently used by over 500,000 users in the city and generated more than 100 Million Dollars in additional revenue during 2018. ATOS, Dubai, UAE November 2014 – May 2017

Head of Strategic Programs

Oversaw Solution Development and Program Management for IT Managed Services and Cloud solutions in Atos Middle East. Managed a portfolio delivery of multi-million-dollar projects. Handled vendor relationships with major strategic partners such as Oracle, Cisco, Dell, VMware, and SAP. Managed portfolios and relationships for Government and Enterprise clients such as Saudi Aramco, Du, SABB, and others. Revamped the operational application management process for Du Telecom to deliver cost savings of over 5 million dollars year-on-year. Marwan Abdoh Email: adc6vu@r.postjobfree.com

2 P a g e

PricewaterhouseCoopers, PwC, Abu Dhabi, UAE May 2013 –November 2014 Senior Program Manager

Led a large Program for Saudi Aramco to design and implement a Crisis and Disaster Management Command Center with 24x7 surveillance, 59, 130 Sq. Miles Data, Network, Flood Management System, and Disaster Recovery. DELOITTE & TOUCHE, Abu Dhabi, UAE

Technology Advisory Senior Manager March 2011 – April 2013

Advised large Enterprise and Government clients on their IT Strategies to ensure alignment with the business objectives.

Developed strategic Roadmaps and business cases to achieve the CxOs vision.

Led the implementation of a large-scale Enterprise Applications Solution for Abu Dhabi Water and Electricity Authority to cover their Transmission and Distribution business.

Developed an implementable 5-year IT Strategy for the Department of Transport in Abu Dhabi. ACCENTURE, Washington, DC January 2005 – January 2011 Information Technology Strategy & Transformation Manager

Managed a portfolio of large projects and engagements, for financial services and Government clients.

Managed the IT infrastructure integration for the Merger & Acquisition between Bank of America and La Salle Bank.

Delivered an IT Centralization and Consolidation Business Case and Roadmap for BB&T to achieve an overall OPEX and CAPEX cost savings of 500 Million dollars over the next 5 years.

Led the design and implementation of a large-scale SAP system for the Maryland Department of Assessment and Taxation, involving Tax Modules and Business Intelligence solutions.

Developed the IT Governance model for Deutsche Bank, USA to realize business alignment efficiencies.

Developed a Data Center Consolidation analysis and strategy for Northrup Grumman and DISA. VERIZON BUSINESS, Washington, DC December 1999 – August 2004 Solutions Engineer

Developed Internet and Network Infrastructure solutions for FORTUNE 500 customers. Consulted with executive- level clients to architect Telecom solutions to achieve business and technical requirements. Lendlease, Charlotte, NC August 1997 – November 1999 Regional IT Infrastructure Manager

Managed an IT department for the southeastern region of one of the largest US construction companies. Led an elite research and development team that evaluated leading-edge technologies, which enabled the business to gain a competitive advantage over the competition.

EDUCATION

Georgetown University, Washington D.C

Master of Business Administration (MBA) April 2010 University of North Carolina at Charlotte

Master of Science in Computer Engineering December 1999 Bachelor of Science in Electrical Engineering May 1996 CERTIFICATIONS & TRAINING

Project Management Professional (PMP) Certification, Project Management Institute Aug 2013 Lean Six Sigma Green Belt Trained April 2019

The IT Infrastructure Library (ITIL) Certification August 2010 Applied Blockchain Massachusetts Institute of Technology April 2019 PMI Agile Practitioner Trained (PMI-ACP) January 2019 KEY CLIENTS SERVED

Bank of America, USA

Department of Defense, USA

Saudi Aramco, KSA

BB&T Bank, USA

Northrop Grumman, USA

Cardinal Health, USA

Department of Transport, UAE

RTA, UAE

State of Maryland, USA

ADCO, UAE

Deutsche Bank, USA

Internal Revenue Services, USA



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