Mitzi Y Manzo Silva

*** **** **** ****, ********, GA 30062· 910-***-****

adc6vn@r.postjobfree.com · www.linkedin.com/in/mitzi-manzo-silva Education

DECEMBER 2019

ACCOUNTING ASSOCIATE OF APPLIED SCIENCE DEGREE, CHATTAHOOCHEE TECHNICAL COLLEGE

GPA: 3.0

MAY 2020

BUSINESS ADMINISTRATION ASSOCIATE OF SCIENCE, GEORGIA STATE UNIVERSITY

GPA:3.8

Skills

Office Accounting Specialist Certificate

Computerized Accounting Specialist Certificate

Payroll Accounting Specialist Certificate

General accounting functions

QuickBooks

Types 45 WPM

Fluent in Spanish

Microsoft Word, Excel, and PowerPoint

Experience

OCTOBER 2018-PRESENT

ONLINE CUSTOMER SERVICE REPRESENTATIVE, THE HOME DEPOT, KENNESAW, GA

Skilled to service customers via chat, phone and text messaging.

Able to resolve customer issues in a timely matter while developing customer commitment.

Knowledgeable in the general business of Home Depot products and major appliances. MAY 2018-PRESENT

FILING CLERK, WALDON ADELMAN CASTILLA HEISTAND & PROUT, ATLANTA, GA

Maintain paper filing system for several teams.

Understand complex legal documents and file accordingly.

Manage over 100 files daily.

SEPTEMBER 2015- OCTOBER 2017

MANAGER- SALES LEAD, EXPRESS, ATLANTA, GA

Addressed customer inquiries and resolved complaints.

Kept store updated to corporate standards.

Opened and closed the store, which included counting cash drawers and making bank deposits.

Built customer loyalty by actively listening to their concerns and giving appropriate feedback.

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