Mitzi Y Manzo Silva
email@example.com · www.linkedin.com/in/mitzi-manzo-silva Education
ACCOUNTING ASSOCIATE OF APPLIED SCIENCE DEGREE, CHATTAHOOCHEE TECHNICAL COLLEGE
BUSINESS ADMINISTRATION ASSOCIATE OF SCIENCE, GEORGIA STATE UNIVERSITY
Office Accounting Specialist Certificate
Computerized Accounting Specialist Certificate
Payroll Accounting Specialist Certificate
General accounting functions
Types 45 WPM
Fluent in Spanish
Microsoft Word, Excel, and PowerPoint
ONLINE CUSTOMER SERVICE REPRESENTATIVE, THE HOME DEPOT, KENNESAW, GA
Skilled to service customers via chat, phone and text messaging.
Able to resolve customer issues in a timely matter while developing customer commitment.
Knowledgeable in the general business of Home Depot products and major appliances. MAY 2018-PRESENT
FILING CLERK, WALDON ADELMAN CASTILLA HEISTAND & PROUT, ATLANTA, GA
Maintain paper filing system for several teams.
Understand complex legal documents and file accordingly.
Manage over 100 files daily.
SEPTEMBER 2015- OCTOBER 2017
MANAGER- SALES LEAD, EXPRESS, ATLANTA, GA
Addressed customer inquiries and resolved complaints.
Kept store updated to corporate standards.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Built customer loyalty by actively listening to their concerns and giving appropriate feedback.