To obtain an entry level position where my experience, education, and acquired talents will be an asset to the continued growth of a progressive organization.
SUMMARY OF QUALIFICATIONS
Offer administrative, organizational, case management, counseling, and client relations/customer service skills, supported by computer knowledge and experience. Have established a track record for discipline, flexibility, resourcefulness, and productivity in employment and academic work.
• Communicating between administrative staff, nurses, families, and management to determine specific needs of patients.
• Utilizing industry knowledge and experience, resourcefulness, and network of contacts to facilitate client needs and care plans.
• Providing detailed/accurate record keeping in charts.
• Following up with clients and conducting on-going sessions to observe growth in relation to goals.
• Computer skills: Microsoft Word, Excel, PowerPoint, Access & type 40+ wpm.
UNION UNIVERSITY, Memphis, TN
M.S. Social Work 5/18
GPA: 3.8/4.0 Graduated with Honors
UNION UNIVERSITY, Memphis, TN
B.S. Social Work 5/16
GPA: 3.67/4.0 Graduated with Honors
SOUTHWEST TENNESSEE COMMUNITY COLLEGE, Memphis, TN
ASSOCIATE of SCIENCE 5/13
Professional Training: Career Strategies / UU
Empowering Pregnant Teens / Life Choices
RELEVANT PROFESSIONAL EXPERIENCE
SHELBY COUNTY CHILD SUPPORT DIVISION 2019 –present
Case Worker - Responsible for conducting research to locate non-custodial parents, research and review records in order to gather information that is vital to cases, educate clients on the process and their options, respond to client inquiries.
WOODRIDGE BEHAVIORAL HEALTH, West Memphis AR March 2019 –July 2019
Assessment and Referral Specialist - Responsible for admissions process, assessing, evaluating, and reviewing the needs of every client. Assisted in providing community resources, and referrals.
METHODIST UNIVERSITY HOSPITAL, Memphis, TN 2018
Case Manager - Internship Conducted daily assessments of patient needs and evaluate effectiveness of treatments and therapies; make recommendations to revise plans of care as needed. Communicated between administrative staff, nurses, and physicians to determine specific needs of patients and relaying patient information to physicians and nurses. Completed various data documentation of patient information utilizing job-specific computer applications.
THE VILLAGE AT GERMANTOWN, Germantown, TN 2016
Client Services Associate - Internship - Conducted off-site admissions; worked with residents to achieve their maximum level of independence; provided socialization and peer interaction. Coordinated therapy involving crafts, reality orientation, active development of a consistent daily routine. Promoted positive relations among management, staff, and residents, as well as ensuring quality patient care and program effectiveness.
GRACE CHRISTIAN ACADEMY, Memphis, TN 1997 - 1999
Lead Teacher - Organized and presented lessons in a logical, progressive manner. Selected teaching materials and developed curriculum based upon specific educational objectives.
OTHER PROFESSIONAL EXPERIENCE
FEDEX, Memphis, TN 2000 -2019
Customer Service Representative - Utilize knowledge of the company's services and resource data to answer questions pertaining to international shipments. Use advanced computer, database, and billing system skills; involved with all aspects of managing client base, billing activity, and reporting.
Community Activities: Volunteer Habitat for Humanity
Volunteer United Way
The Village at Germantown
Kirby Pines Life Community
The attached resume, highlighting my focus and strengths, along with outlining my background, is submitted for your review and use in considering me for the position for which you are hiring.
I am self-directed, willing to work, and have given much thought to the position that you have posted and feel that it would be mutually beneficial to me and to you by my striving for achieving your productivity goals. I have planned for success and am prepared to succeed. I feel that my real strength lies in maturity and the ability to stay focused on goals until they are achieved.
I would appreciate an opportunity to speak with you personally to discuss your needs and goals along with how my abilities could be an asset in meeting them.
Jacqui L. Anderson, MSW