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F&B Area / operation Manager

Location:
Doha, Qatar
Posted:
May 12, 2020

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Resume:

F & B A r e a M a n a g e r S a l e s G r o w t h O p e r a t i o n a l M a n a g e m e n t

C A R E E R S U M M A R Y

Highly motivated, dynamic and self-driven Food & Beverage (F&B) Manager, possessing over 15 years’ experience across UAE and UK markets. Superior leadership and interpersonal skills, with strong ability to build rapport with colleagues and teams. Successful within high pressure, challenging and deadline focused environments, able to manage budgets, lead teams, drive exemplary customer service, develop staff, instil health & safety and achieve sales / profitability targets. Now searching for my next F&B Area Manager challenge within the Middle East. Fluent in English and Arabic. British Citizen.

Akram Zein Aldeen

+974-****-****

adc6u9@r.postjobfree.com

Qatar

S K I L L S

Food & Beverage Area Management

Budget Preparation & Cost Controls

Team Management & Development

Training & Mentor

Operational Management

Process Efficiencies

Sales & Marketing Strategies

Profitability Growth

Supplier Negotiation

Health & Safety Compliance

Customer Service Management

Menu & Food Concepts

Event Planning & Marketing

Trend Analysis

Compliant & Problem Resolution

K E Y C A R E E R A C H I E V E M E N T S

Highly experienced Team Manager, skilled training, mentoring, supervising and motivating teams of +75 employees through inspirational management style

Devised and implemented cost saving strategies to reduce food waste by 22%

Regularly over delivered profitability targets within fast paced, demanding scenarios

Excellent communicator, highly experienced delivering key messages across public and large team environments

Skilled event planner, marketer and sales generator through innovative management E X P E R I E N C E

F&B Area Manager Qasioun Restaurant, London, UK 12/2013 - 03/2020 Lead full operational control across daily operations, spearheading food, beverage, customer service, and customer satisfaction strategies to ensure highest standards and sales targets are achieved. Manage, inspire and develop F&B team to ensure company standards are upheld. Drive operational control within agreed budget guidelines.

Devised growth targets, KPI’s, schedules and operating policies / procedures to achieve increased process and productivity efficiencies

Manage budget preparation and cost analysis to ensure continual cost savings

Lead F&B team, utilising clear communication and leadership skills to motivate, delegate tasks, develop and promote ownership across team environment

Recruit, assess, hire, train and create individual development plans to promote talent

Drive customer service processes to ensure exemplary customer service delivery, receiving exceptional customer feedback through guest / service orientated mentality

Conceived and launched successful new menus, driving purchasing cost cutting

Continually update food & beverage trend knowledge, applying best practice

Implement Health & Safety policies across operations, ensuring fast problem resolution and mitigation

Restaurant Manager Randa By Maroush, London, UK 02 / 2012 – 12 / 2013 Led full management of Restaurant operations, leading process efficiencies, sales growth, teams, health & safety and purchasing to ensure operational profitability. Managed administrative and financial control across Restaurant.

Utilised current menu, garnishes, ingredients and preparation methods knowledge to create enticing and competitive menu offering

Devised and launched new marketing strategy to achieve operational growth

Managed, led, trained and developed restaurant teams across front and kitchen areas

Implemented quality assurance and health & safety policies across entire restaurant

Managed F&B purchasing, ensuring cost effective suppliers to increase profitability

Led financial administration, bookkeeping, maintenance and operational administration to ensure efficiencies and productivity targets were met E D U C A T I O N

Level 3, Business Management

Consultancy Oplex Careers 2019

Level 3, Food & Beverage

Management Oplex Careers 2018

English Trinity College 2014

Customer Service, Hygiene & Food

Handling Dubai 2006

High School Diploma Swida 2002

linkedin.com/in/akram-zein-

aldeen

L A N G U A G E S

English: Fluent

Arabic: Fluent

Akram Zein Aldeen

E X P E R I E N C E c o n t .,

Restaurant Operations Manager Abajour Restaurant, Dubai, UAE 02 / 2011 – 02 / 2012 Delivered full leadership of F&B operational control, delivery and teams, executing purchasing, food & beverage and team strategies to ensure industry best practice was delivered / exceeded.

Sourced, secured and built relations with best F&B suppliers, ensuring highest quality products at low costs, increasing profitability and achieving targets

Integrated F&B Forecasting and planning in line with business requirements, partnering with Managing Director to ensure stock levels delivered to teams when required

Drove highest level of Health & Safety compliance, ensuring industry standards were met

Motivated, led and delivered training to F&B teams, creating succession planning to ensure top talent retained and developed

Devised and launched innovative menu choices, ensuring varied diet and allergy focused menus were implemented

Provided highest levels of customer service delivery across all F&B operations Restaurant Manager Intercontinental Hotel Aqaba, Bourj Al Hamam, Jordan 10 / 2010 – 02 / 2011 Devised strategies to deliver restaurant expansion in line with Franchise targets. Built exceptional customer relations, delivering high standards of customer service.

Achieved restaurant growth through innovative growth strategies

Successfully implemented high standards of health & safety

Delivered staff training to achieve high levels of customer satisfaction Restaurant Manager Bruj Al Hamam Restaurant Jumeirah & Dubai Mall, Dubai, UAE 10 / 2008 – 10 / 2010 Part of BinHendi Enterprises

Managed restaurant operations across Jumeirah and Dubai Mall sites, ensuring efficiencies, profitability and exemplary customer service.

Achieved high standards of customer service and food quality within Jumeirah location, managing replication of high standards within Dubai Mall site

Managed and successfully delivered numerous events / luxury functions

Led, trained and coached front and back of house teams to high standards

Controlled financial administration, purchases, cost management and financial reporting

Drove quality assurance and health & safety compliance across 2 restaurant locations E A R L I E R C A R E E R

Senior Operations Supervisor Al Bustan Rotana Hotel Dubai, UAE 03 / 2006 – 05 / 2008 Supervisor Keyholder Beirut Restaurant, Global Village, Dubai, UAE 10 / 2005 – 02 / 2006 Front of House Staff China Walk, Al Khadri Hotel, Lebanon, Beirut 09 / 2002 – 10 / 2005 A D D I T I O N A L I N F O R M A T I O N

IT: MS Office, Restaurant Management & POS

Driving Licences: Valid UK & UAE Driving Licences

R E F E R E N C E S

Hassan Aboutaam: General Manager Sarouja Restaurants Dubai. UAE Tel: +971********* adc6u9@r.postjobfree.com

Judi Pollock: Education Officer, 26 Market Street, Mid Calder, West Lothian, EH53 0AA, UK Tel: +447********* adc6u9@r.postjobfree.com

F & B A r e a M a n a g e r S a l e s G r o w t h O p e r a t i o n a l M a n a g e m e n t The content of this course conforms to universally accepted Continuous Professional Development (CPD) guidelines This is to certify that

Akram Zein Aldeen

has successfully completed the

Level 3 Award in

Food and Beverage Management

achieving a Higher Distinction

7th November 2018

Academic Registrar

OPLEX CAREERS

009**-*****

This is to certify that

Akram Zein Aldeen

has successfully completed the

Level 3 Award in

Business Management Consultancy

achieving a Higher Distinction on

17th

July 2019

Academic Registrar

156************

The content of this course conforms to universally accepted Continuous Professional Development (CPD) guidelines OPLEX CAREERS



Contact this candidate