F&B Area / operation Manager
Resume:
F & B A r e a M a n a g e r S a l e s G r o w t h O p e r a t i o n a l M a n a g e m e n t
C A R E E R S U M M A R Y
Highly motivated, dynamic and self-driven Food & Beverage (F&B) Manager, possessing over 15 years’ experience across UAE and UK markets. Superior leadership and interpersonal skills, with strong ability to build rapport with colleagues and teams. Successful within high pressure, challenging and deadline focused environments, able to manage budgets, lead teams, drive exemplary customer service, develop staff, instil health & safety and achieve sales / profitability targets. Now searching for my next F&B Area Manager challenge within the Middle East. Fluent in English and Arabic. British Citizen.
Akram Zein Aldeen
*****.**********@*****.***
Qatar
S K I L L S
Food & Beverage Area Management
Budget Preparation & Cost Controls
Team Management & Development
Training & Mentor
Operational Management
Process Efficiencies
Sales & Marketing Strategies
Profitability Growth
Supplier Negotiation
Health & Safety Compliance
Customer Service Management
Menu & Food Concepts
Event Planning & Marketing
Trend Analysis
Compliant & Problem Resolution
K E Y C A R E E R A C H I E V E M E N T S
Highly experienced Team Manager, skilled training, mentoring, supervising and motivating teams of +75 employees through inspirational management style
Devised and implemented cost saving strategies to reduce food waste by 22%
Regularly over delivered profitability targets within fast paced, demanding scenarios
Excellent communicator, highly experienced delivering key messages across public and large team environments
Skilled event planner, marketer and sales generator through innovative management E X P E R I E N C E
F&B Area Manager Qasioun Restaurant, London, UK 12/2013 - 03/2020 Lead full operational control across daily operations, spearheading food, beverage, customer service, and customer satisfaction strategies to ensure highest standards and sales targets are achieved. Manage, inspire and develop F&B team to ensure company standards are upheld. Drive operational control within agreed budget guidelines.
Devised growth targets, KPI’s, schedules and operating policies / procedures to achieve increased process and productivity efficiencies
Manage budget preparation and cost analysis to ensure continual cost savings
Lead F&B team, utilising clear communication and leadership skills to motivate, delegate tasks, develop and promote ownership across team environment
Recruit, assess, hire, train and create individual development plans to promote talent
Drive customer service processes to ensure exemplary customer service delivery, receiving exceptional customer feedback through guest / service orientated mentality
Conceived and launched successful new menus, driving purchasing cost cutting
Continually update food & beverage trend knowledge, applying best practice
Implement Health & Safety policies across operations, ensuring fast problem resolution and mitigation
Restaurant Manager Randa By Maroush, London, UK 02 / 2012 – 12 / 2013 Led full management of Restaurant operations, leading process efficiencies, sales growth, teams, health & safety and purchasing to ensure operational profitability. Managed administrative and financial control across Restaurant.
Utilised current menu, garnishes, ingredients and preparation methods knowledge to create enticing and competitive menu offering
Devised and launched new marketing strategy to achieve operational growth
Managed, led, trained and developed restaurant teams across front and kitchen areas
Implemented quality assurance and health & safety policies across entire restaurant
Managed F&B purchasing, ensuring cost effective suppliers to increase profitability
Led financial administration, bookkeeping, maintenance and operational administration to ensure efficiencies and productivity targets were met E D U C A T I O N
Level 3, Business Management
Consultancy Oplex Careers 2019
Level 3, Food & Beverage
Management Oplex Careers 2018
English Trinity College 2014
Customer Service, Hygiene & Food
Handling Dubai 2006
High School Diploma Swida 2002
linkedin.com/in/akram-zein-
aldeen
L A N G U A G E S
English: Fluent
Arabic: Fluent
Akram Zein Aldeen
E X P E R I E N C E c o n t .,
Restaurant Operations Manager Abajour Restaurant, Dubai, UAE 02 / 2011 – 02 / 2012 Delivered full leadership of F&B operational control, delivery and teams, executing purchasing, food & beverage and team strategies to ensure industry best practice was delivered / exceeded.
Sourced, secured and built relations with best F&B suppliers, ensuring highest quality products at low costs, increasing profitability and achieving targets
Integrated F&B Forecasting and planning in line with business requirements, partnering with Managing Director to ensure stock levels delivered to teams when required
Drove highest level of Health & Safety compliance, ensuring industry standards were met
Motivated, led and delivered training to F&B teams, creating succession planning to ensure top talent retained and developed
Devised and launched innovative menu choices, ensuring varied diet and allergy focused menus were implemented
Provided highest levels of customer service delivery across all F&B operations Restaurant Manager Intercontinental Hotel Aqaba, Bourj Al Hamam, Jordan 10 / 2010 – 02 / 2011 Devised strategies to deliver restaurant expansion in line with Franchise targets. Built exceptional customer relations, delivering high standards of customer service.
Achieved restaurant growth through innovative growth strategies
Successfully implemented high standards of health & safety
Delivered staff training to achieve high levels of customer satisfaction Restaurant Manager Bruj Al Hamam Restaurant Jumeirah & Dubai Mall, Dubai, UAE 10 / 2008 – 10 / 2010 Part of BinHendi Enterprises
Managed restaurant operations across Jumeirah and Dubai Mall sites, ensuring efficiencies, profitability and exemplary customer service.
Achieved high standards of customer service and food quality within Jumeirah location, managing replication of high standards within Dubai Mall site
Managed and successfully delivered numerous events / luxury functions
Led, trained and coached front and back of house teams to high standards
Controlled financial administration, purchases, cost management and financial reporting
Drove quality assurance and health & safety compliance across 2 restaurant locations E A R L I E R C A R E E R
Senior Operations Supervisor Al Bustan Rotana Hotel Dubai, UAE 03 / 2006 – 05 / 2008 Supervisor Keyholder Beirut Restaurant, Global Village, Dubai, UAE 10 / 2005 – 02 / 2006 Front of House Staff China Walk, Al Khadri Hotel, Lebanon, Beirut 09 / 2002 – 10 / 2005 A D D I T I O N A L I N F O R M A T I O N
IT: MS Office, Restaurant Management & POS
Driving Licences: Valid UK & UAE Driving Licences
R E F E R E N C E S
Hassan Aboutaam: General Manager Sarouja Restaurants Dubai. UAE Tel: +971********* **************@*******.**.**
Judi Pollock: Education Officer, 26 Market Street, Mid Calder, West Lothian, EH53 0AA, UK Tel: +447********* *************@*****.***
F & B A r e a M a n a g e r S a l e s G r o w t h O p e r a t i o n a l M a n a g e m e n t The content of this course conforms to universally accepted Continuous Professional Development (CPD) guidelines This is to certify that
Akram Zein Aldeen
has successfully completed the
Level 3 Award in
Food and Beverage Management
achieving a Higher Distinction
7th November 2018
Academic Registrar
OPLEX CAREERS
This is to certify that
Akram Zein Aldeen
has successfully completed the
Level 3 Award in
Business Management Consultancy
achieving a Higher Distinction on
17th
July 2019
Academic Registrar
The content of this course conforms to universally accepted Continuous Professional Development (CPD) guidelines OPLEX CAREERS
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