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Social Media Quality

Brampton, ON, Canada
May 12, 2020

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Baljeet Saini 647-***-****

OBJECTIVE: A challenging, rewarding Quality Assurance Analyst position in a reputable company where my skills and experience will allow making a tangible contribution to the growth and on-going success of the company.


•7 years of experience in the field of Software Quality Assurance and Testing in a wide variety of domains like Financial, Banking, Technology, CRM, Insurance and Broadcast Industry.

•Involved in all phases of Software Development Life Cycle (SDLC) like Requirements, Analysis/Design, Development and Testing.

•Proficient in developing Test Plan, Test Script, Test Scenarios, Test Cases, Test Design, Test Coverage Matrix’s for Manual and Automated Testing.

•Experience in Performing Testing on Front-End and Back-End Applications.

•Developed and executed test cases for various types of testing like Functional, Smoke, Data-driven, End to End, System Integrated Testing (SIT), User Acceptance (UAT), Regression and Security Testing.

•Experience using Mercury tools such as Quick Test Professional (QTP), HP ALM (Quality Center and Test Director).

•Strong analytical, problem solving, excellent inter-personal communication skills and flexible to learn new technologies in the IT industry towards company's success.


Operating Systems: Windows 10/Vista/XP/, NT, 2000

Testing Tools: Quick Test Pro, HP ALM, Jira, Bugzilla, Win runner

Browsers: Internet Explorer (IE), Firefox, Chrome, Safari


World Financial Group, Mississauga Apr 2017 – Present

Financial Advisor

A career as a Financial Advisor propose flexible work hours, varied tasks, freedom to choose clients and areas of professional development in which you wish to specialize. The character of a financial advisor involves meeting with people to put a plan in place to help them achieve their financial security and realize their dreams. As a professional, your service is to the public is financial security planning. You'll work to build key relationships with clients, understand their financial and personal goals, provide informative and tailored service, and recommend the right products and solutions that will enable their financial success.


Client Engagement - Meet with clients to understand their priorities, learn and advise them on solutions, and provide a forward-looking financial plan.

Relationship Building - Engage in marketing and outreach activities to show clients you value them and their communities. Grow your network, deepen existing relationships, and collaborate with others to ensure clients are connected to the right people opportunities.

Leveraging Technology - Become a technology expert with online applications and approvals.

Have ability to network, utilize social media to source, generate and acquire new client leads

Driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.

Go extra mile, because it's the right thing to do.

Environment: Windows10, SQL, Internet Explorer, Chrome

BELL MEDIA, Toronto March 2014 –June 2016

QA Analyst

Bell Media is Canada’s premier multimedia company with leading assets in television, radio, out-of-home advertising, and digital media. Bell Media owns 30 local television stations led by CTV, Canada’s #1 television network; 34 specialty channels, including TSN and RDS, Bell Media is also Canada’s largest radio broadcaster, with 107 licensed radio stations in 55 markets across Canada.


•Analyzing Test Plan, Designing and executing the test cases, Regression, Sanity and preparing the Defects Report and retesting scrupulously

•Involved in system test planning, regression planning and requirements mapping activities

•Analyzed test results to make sure that application was according to the specifications and all critical as well as non-critical areas were covered as per specifications.

•Test Management and Defect Management till closure, using HP ALM

•Worked with development team to ensure testing issues are resolved.

Environment: Windows Server 2003, SQL Server 2003, Internet Explorer, HP ALM 11

SCOTIA BANK, Toronto Oct 2012 - Aug 2013

QA Analyst

Scotia Bank is a leading multinational financial services provider and Canada's most international bank. This application dealt with online customer interaction in credit card application process. Applications are received through mail and files from third party vendors, partner system etc. and these applications are loaded into the system. The system uses the various decision rules, credit policies and the fraud checks to approve or reject an application.


•Determined test strategies based on requirements and developed and executed test cases for manual testing.

•Review status of defects, including those found in production, to improve effectiveness of existing sets of test scripts.

•Worked on Functional, Integration and Regression testing.

•Executed end to end and Functional test cases using Quality Center.

•Managed defects through the formal defect management life cycle.

•Log defects and work with development team towards bug resolution.

•Analyze project or requirement documents to identify test requirements.

Environment: Windows Server 2003, SQL Server 2003, Internet Explorer, Quality Center 9

ENBRIDGE, Toronto July 2010 - Aug 2012

QA Analyst

Enbridge Group is a leader in the energy sector offering green energy solutions, retail and commercial energy, and home services solutions. I was assigned to work on GBASS (General Billing and Settlement System), a .net based application developed to provide complete functionality of enrolling, maintaining and billing and settlement using Electronic Data Transfer.


•Participated in all aspects of testing, including Functional, Regression, End to End testing.

•Created test plan and test cases for manual testing.

•Manually executed Functional, GUI, Integration and database testing and UAT testing.

•Prepared Summary report of overall Testing Status & Defect Status.

•Prepared test documentation and participated in walk-through meetings.

Environment: Win XP, .Net, Microsoft Visio, Microsoft Project, MS Office, Quality Center 9.0

ROGERS COMMUNICATION INC, Toronto July 2009- April 2010

QA Analyst

CRM: Rogers is cutting-edge services in Wireless, Cable, Internet and Home Phone. I worked on billing application which is a Client Server application built using Visual Basic and Oracle database. This application is used to search and enter customer details. Rate plans are updated using this application. This application is also used to check the billing details for the customer.


•Created and executed the test cases according to the test cycles and logged all the defects with their priorities in Quality Center.

•Reported and managed defects using Quality Center.

•Escalated “Show Stopper Defects” to the project resources.

•Build automated regression suites using QTP.

•Performed UAT testing.

Environment: Internet Explorer, QTP 9.0, Quality Center 9.0, Visual Basic, Oracle11i


Sheridan College

Bachelor of Science (B.S.), Computer Science - 2006

REFERENCE: Available on Request

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