Hello,

I am writing to express my interest in your position with your company. I believe my skills, experience, knowledge, and willpower will make me the best candidate for this position. I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes.

You will find I am detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. I possess excellent communication skills both oral and written. I have remarkable interpersonal, organizational and time management skills. I am well versed in all the Microsoft Office suite applications. Furthermore, I learn new applications quickly and efficiently. I am able to support team goals along with finishing my assigned tasks which makes me a perfect fit for a multitasking environment such as yours.

This summary, as well as my resume, cannot adequately communicate my qualifications in depth. I look forward to meeting with you to discuss why I would be an asset to your institution. I am available to schedule an interview at your earliest convenience by phone or email.

Sincerely,

Laticia Hollis

3418 Evergreen Circle #6

West Sacramento, California. 95691

916-***-****

adc6th@r.postjobfree.com

Laticia D. Hollis

3418 Evergreen Circle #6

West Sacramento, California. 95691

916-***-****

adc6th@r.postjobfree.com

Objective

To obtain an engaging busy growing company providing my best professional and enthusiastic personality and skills

Qualifications

Experienced with companies that required to deliver in a high paced environment providing customer quality customer service in a timely manner

Work History

Covered California (CSR Enrollment Specialist)(08/13/2018) - 08/14/2019

Knowledge of public health and health care industry services, programs and trends. Experience in delivering professional oral and written communication. Experience with call center phone equipment and systems. Experience displaying an advanced ability to multi-task in a fast-paced environment.

Research America(Call Agent Survey Interviewer) outbound 11/29/2017

Surveyed respondents nationwide for several agencies such as CNN and may others.Dialed over 300 calls a day. Providing he upmost professional service and courtesy, reading verbatim as needed.

Better Horizons(Adult Day Care Provider)10/16-7/17

Trained and managed patients on required life skills for the mentally disabled and achieved significant improvement in their productivity.

Wrote and designed all arts and crafts

Teleperformance Bank of America(02/16-6/16)

(Retail and Preferred & Small Business) Call Center

Good customer service communications and listening skillsEscalated calls, risk, compliance, audit. Resilience to stress and effort. Dealt with checking, savings, credit and debit cards, investments, home equity lending & mortgages.

Alorica (11/15-2/16)

(Call Representative Prior Authorization)

Processed Claims for medical insurance companies. Assisted clients with ordering, tracking prescriptions and medical supplies

Compliance with the HIPPA Law.

Better Horizons Day Program (10/13 -11/17)

(Adult Day Care Service Coordinator)

Trained and managed patients on required life skills for the mentally disabled and achieved significant improvement in their productivity.

Helpful, organized, problem solving, business management, interpersonal, and leadership.

Education

Center for Employment Training

Medical Assistant (2005-2006)

(Certified Medical Assistant)

Answered telephones, greeted patients, updated and filed patients' medical records, filled out insurance forms, handled correspondence, scheduled appointments, arranged for hospital admission and laboratory services, and handled billing and bookkeeping.

Reference available upon request

Contact this candidate