Manager Customer Service
Resume:
Karyn Torbett
Niagara Falls, Ontario
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Highlights of Qualifications
** ***** ** ******** ******** Service & Interpersonal skills
** **ars Manager/supervisor experience in high volume fast paced environments
1 year experience in a Office Manager position for a 327 unit luxury condo
12 years experience as a FOH trainer for all staff in high volume, fast paced environments
2 years retail management including merchandising and window displays
Ability to achieve immediate and long term goals and meet operational deadlines
Ability to plan, organize, direct and control
Excellent Cash management abilities
Superior time management abilities
Strong ability to work independently as well as a team player
Excellent communication and listening skills
Extremely organized and detail oriented
Thrive on accepting new challenges and adapt well to change
Strong computer skills, Microsoft Word, Excel, Office, Electronic Mail, Data Input, Email
10 year Manager & Creator of successful Fundraiser
Work Experience
The Tunnel of Terror
Manager/Creator/Fundraiser
Responsible for organizing, preparing, and delivering a successful fundraiser for 10 years
Responsible for contacting all donors, sponsors and local communities for donations
Manages all accounting, financial transaction including receiving donations and payout to our sponsor
Arranging all raffle prizes which including reaching out to the community for support
Responsible for a staff of 100 volunteers
Responsible for safety at all times
Vast computer skills including, Microsoft excel, word, email and excellent typing and letter writing skills
Raising food donations for Project Share Niagara Falls
Raising monetary donations for local children with Cancer
Ye Olde Squire
Supervisor/Server
Key Holder
Responsible for daily opening
Inventory
Process payments to suppliers
Training of all FOH employees
Supervisor to all employees
Ardene
Manager
Merchandising, window displays
Labour cost and control
Inventory control
Weekly and Monthly sales targets
Training all employees
Providing superior Customer Service
Implementing policies and procedures
Planet Hollywood/Rainforest Cafe
Manager/Trainer/Server/Bartender
10 years
Trained over 30 employees in extensive training class
Responsible for serving food and beverages to guests in a timely fashion
Provides detailed descriptions of menu items including a menu tour to each guest Handled large cash, credit and debit transactions
General cleaning duties and upkeep of restaurant on a daily basis
Provide educational tours about the Rainforest Cafe, explaining all details of The Rainforest
General cleaning duties and upkeep of restaurant on a daily basis
Scheduling for classroom training
Kelsey's
Server
Responsible for serving food and beverages to guests in a timely fashion
Provides detailed descriptions of menu items including a menu tour to each guest Handled large cash, credit and debit transactions
General cleaning duties and upkeep of restaurant on a daily basis
Jimmy Buffet’s Margaritaville
Server/Shift Leader
Delivery of all food and beverages to guests
Handles all cash, credit and debit transactions
Responsible for opening the restaurant daily, including side work and closing duties
General cleaning of restaurant
LCBO
Customer Service Representative
Handles large amounts of currency, including debit and credit card transactions
Assisting customers in LCBO product knowledge
Stocking shelves and general upkeep of the store
Assisted with set up of store displays
Ontario Works
Resource Clerk
Prepared clients for job seeking
Assisted clients with resumes, cover letters and computer skills
Filing, appointment booking, photocopying and researching new job seeking ideas
Scheduled appointments with clients from Ontario Works program
Operated multi line telephone system, recorded and relayed messages promptly
Education
Westlane Secondary School 1996
O.S.S.D
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