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Manager Customer Service

Location:
Niagara Falls, ON, Canada
Posted:
May 12, 2020

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Resume:

Karyn Torbett

**** ******** ******

Niagara Falls, Ontario

adc6qi@r.postjobfree.com

905-***-****

Highlights of Qualifications

** ***** ** ******** ******** Service & Interpersonal skills

** **ars Manager/supervisor experience in high volume fast paced environments

1 year experience in a Office Manager position for a 327 unit luxury condo

12 years experience as a FOH trainer for all staff in high volume, fast paced environments

2 years retail management including merchandising and window displays

Ability to achieve immediate and long term goals and meet operational deadlines

Ability to plan, organize, direct and control

Excellent Cash management abilities

Superior time management abilities

Strong ability to work independently as well as a team player

Excellent communication and listening skills

Extremely organized and detail oriented

Thrive on accepting new challenges and adapt well to change

Strong computer skills, Microsoft Word, Excel, Office, Electronic Mail, Data Input, Email

10 year Manager & Creator of successful Fundraiser

Work Experience

The Tunnel of Terror

Manager/Creator/Fundraiser

Responsible for organizing, preparing, and delivering a successful fundraiser for 10 years

Responsible for contacting all donors, sponsors and local communities for donations

Manages all accounting, financial transaction including receiving donations and payout to our sponsor

Arranging all raffle prizes which including reaching out to the community for support

Responsible for a staff of 100 volunteers

Responsible for safety at all times

Vast computer skills including, Microsoft excel, word, email and excellent typing and letter writing skills

Raising food donations for Project Share Niagara Falls

Raising monetary donations for local children with Cancer

Ye Olde Squire

Supervisor/Server

Key Holder

Responsible for daily opening

Inventory

Process payments to suppliers

Training of all FOH employees

Supervisor to all employees

Ardene

Manager

Merchandising, window displays

Labour cost and control

Inventory control

Weekly and Monthly sales targets

Training all employees

Providing superior Customer Service

Implementing policies and procedures

Planet Hollywood/Rainforest Cafe

Manager/Trainer/Server/Bartender

10 years

Trained over 30 employees in extensive training class

Responsible for serving food and beverages to guests in a timely fashion

Provides detailed descriptions of menu items including a menu tour to each guest Handled large cash, credit and debit transactions

General cleaning duties and upkeep of restaurant on a daily basis

Provide educational tours about the Rainforest Cafe, explaining all details of The Rainforest

General cleaning duties and upkeep of restaurant on a daily basis

Scheduling for classroom training

Kelsey's

Server

Responsible for serving food and beverages to guests in a timely fashion

Provides detailed descriptions of menu items including a menu tour to each guest Handled large cash, credit and debit transactions

General cleaning duties and upkeep of restaurant on a daily basis

Jimmy Buffet’s Margaritaville

Server/Shift Leader

Delivery of all food and beverages to guests

Handles all cash, credit and debit transactions

Responsible for opening the restaurant daily, including side work and closing duties

General cleaning of restaurant

LCBO

Customer Service Representative

Handles large amounts of currency, including debit and credit card transactions

Assisting customers in LCBO product knowledge

Stocking shelves and general upkeep of the store

Assisted with set up of store displays

Ontario Works

Resource Clerk

Prepared clients for job seeking

Assisted clients with resumes, cover letters and computer skills

Filing, appointment booking, photocopying and researching new job seeking ideas

Scheduled appointments with clients from Ontario Works program

Operated multi line telephone system, recorded and relayed messages promptly

Education

Westlane Secondary School 1996

O.S.S.D



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