Customer Service Sales

Jo Anne Mergenthaler

919-***-**** **********@*******.***

OBJECTIVE

My goal is to utilize my extensive customer service skills, office skills, sales and interpersonal abilities to assist a company to grow and achieve its goals.

EXPERIENCE

2018-2019

AAA Joplin Travel, Joplin, MO –Travel Agent – FT

International Travel Sales, Customer Service

2016 to 2017

TriCounty Mudcats Stadium, Zebulon, NC - CSR -FT Seasonal

Customer Service, Raffles and Prizes, Clean and Stock

2016 to 2017

Farm to Table Restaurant, Wake Forest, NC - Hostess - PT

Customer Service, Greet and Seat Guests, Clean and Stock area

2011-2018

Universal Studios, Orlando, FL 32819 - Merchandising - Seasonal

Assisting Managers with the everyday operations in the Kid Zone area.

2010-2011

Universal Studios, Orlando, FL 32819 – Sales - FT/PT

Assisting Managers with the everyday operations of our largest store in Islands of Adventure:

•Customer Service, Problem Solving

•Cashier – open/close, Stock, Rearrange shelving for displays, Inventory, Clean

2006-2010

Universal Studios, Orlando, FL 32819 - Sr. Administrative Assistant - FT

Assisting two directors with their daily needs and 6 reps:

•Online ProcureIt Invoice Processing

•Travel Reservations through GE website, FAM kits. Site Inspection Forms

•Create letters, databases, spreadsheets, calendars, and reports - Microsoft Word, Excel and Outlook

•Vendor Documents – Scope of Work, Insurance Certificate and Work Authorizations

•Room Reservations and Amenity Orders, In house Stock and Collateral Inventory

•Orders – Staples online and Interdepartmental Transfer, Phones/Mail - online FedEx

•Working with other departments to ensure flow of work runs smoothly, etc.

2006-2007

Loews Hotel – Royal Pacific Resort, Orlando, FL 32819 – Club Concierge - FT

•Customer Service, Reservations, Food Service, Clean and Stock

2004-2006

American Airlines Reservations Center, Cary, NC – Domestic and International Reservationist - FT

•Online Customer Service

•International and Domestic Phone Reservations – Sabre Software System - following guidelines and regulations

•Hotel and Car Rental Sales –meeting and complying with Call Center Goals

2004

Universal Studios, Orlando, FL 32819 – Cashier Sales - FT

•Entrance Operations. Sales, Customer Service, Clean and Stock, Inventory

1998-2003

Ikon Office Solutions, Utica, NY 13501 – Receptionist and Accounts Payable Coordinator - FT

•Customer Service

•Create letters, charts, databases, calendars - Microsoft Word, Excel, PowerPoint and Outlook

•Phones - 100+calls per day on a Meridian Phone System

•Office Equipment: Pitney Bowes 8500 mailing system, UPS online, IBICO binding machine, Canon, Savin, Oce’ copiers/fax machines

Accounts Payable, Purchase Orders, Inventory

1990-1998

Mt. Markham Board of Education Transportation Dept, West Winfield, NY 13491 - School Bus Driver

•Customer Service, Bus reports and logs, Cleanliness and refill and pretrip,

Safely pick up and drop off children from homes to school and return. School runs, after school runs, trips

SKILLS

AWARDS

EDUCATION

Excellent Customer Service

Meets Deadlines

Detail Oriented

60+wpm keyboarding

Customer Service Excellence

Ikon Office Solutions CEO Jim Forese

Employee of the Month

Ikon Office Solutions

2001 Binghamton University – Microsoft

1997-1998 State University of New York –BBA.5

Mohawk Valley Community College Cert

Small Business Management

Airline Training -American Airlines

Board of Cooperative Education Transportation

All phases of Restaurant Training

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