Tom Powers 770-***-**** / adc6kv@r.postjobfree.com

I am a senior technical communicator (writer, editor, designer, voice talent, and photographer) with a work history in software/IT, manufacturing, academia, and media. As a technical writer/editor I research legacy material, interview subject matter experts, compile materials, and develop concise copy. Experience

Videa (Cox Enterprises, Inc.) – Technical Writer II / Staff Photographer, Atlanta, GA (Sep ‘14 – Mar ‘20)

• In 2014 I joined the UI/UX team with another technical writer. In 2018 I was the sole writer.

• Followed Simplified English guidelines to develop user manuals, on-boarding documents, quick reference guides, release notes, knowledge base, and training for internal and external audiences.

• Documented these operations processes: Enterprise, System Architecture, Performance Measurement, Support Technology, Order Generation and Validation, Proposal Review, and Price and Rate Inventory.

• Wrote ETL (extract, transform, load) and integration/API guides to help on board new TV stations.

• Edited statistical analysis system (SAS) and revenue management materials.

• Created the process road maps to support the Scrum Agile methodology.

• Administered the Confluence wiki. Develop the Technical Writing space for internal users.

• Contributed to and edited both the UI/UX and the Product monthly newsletters.

• Certified in MadCap Flare.

• As staff photographer I did shoots for corporate head shots and events, the Careers web page, newsletters, and these community outreach events: Special Olympics, AJC Peachtree Road Race, Atlanta Pride, Trees Atlanta, and Open Hand Atlanta. Cox Media Group – Documentation Specialist, Atlanta, GA (Oct ‘13 – Jan ‘14)

• Interviewed subject matter experts in topics including video, mobile, and apps to develop help-desk procedures for TV, radio, and newspaper properties.

• Tracked deliverables.

Kennesaw State University (KSU) – Student / Technical Writer (Fall ‘10)

• Wrote the Introduction to Remote Sensing manual for satellite-technology lab.

This directed-applied research project was awarded second place, Georgia Urban and Regional Information and Systems Association (URISA).

The latest edition is currently in use at KSU.

IBM - Sr. Technical Writer / Education Lead - Contractor, Atlanta, GA (Aug '97 – Nov '12)

• Involved during the entire ten-year CRM Siebel deployment. Developed and managed classroom and online education. Developed Document of Understanding agreement. Developed education for multiple geographies and coordinated translations.

• Held lead writer role for an internal pricing application. Designed and developed education for multiple audiences. Coordinated GUI updates. Reviewed country-specific laws regarding data privacy.

• Held script writer, editor, and voice talent roles for multiple IBM web-based education applications.

• Planned and developed content for “just-in-time” and “tip-of-the-day” education.

• Conducted usability tests and end-user surveys to assess education, communication, and accessibility.

• Designed education for the Application Management Services (AMS) for IBM’s global business.

• Designed and developed the entire education for these business units: Finance and Administration, Human Resources, Supply Chain Management, and CRM.

• Edited the company-wide style guide and automated company copyrights and trademarks. 1/2

Tom Powers 770-***-**** / adc6kv@r.postjobfree.com

Software

• Authoring: MadCap Flare (certified), MadCap Suite (Flare, Capture, and Mimic), Microsoft Suite, Camtasia, Captivate, FrameMaker, Authorware

• Web/HTML: Salesforce, SharePoint, KML and HTML tag languages, Dreamweaver, Confluence, WordPress

• Graphics/Photography: Adobe Photoshop, Lightroom, Bridge, and Illustrator; Snagit; PortraitPro; Luminar

• Audio: Sony ACID Music Studio, Sony Sound Forge, Audacity

• GIS/Cartography: ArcGIS Suite (Map, Catalog, Toolbox), ArcView, Freehand MX, ERDAS IMAGINE, Google Earth Pro (KML)

Recognition

• Building Collaborative Relationships at Videa, Cox Media Group Campus News

• Employee of the month, Cox Media Group

• Outstanding GIS certificate student and Distinguished GIS Alumni Award, Kennesaw State University

• Student award, graduate category, for Introduction to Remote Sensing lab manual, Georgia Urban and Regional Information Systems Association (URISA)

• Outstanding Client Service Award, IBM

Education

• B.A., Geography, California State University, Chico

• Certificate, Technical Communication, UCLA Extension

• Certificate, Geographic Information Systems (GIS), Kennesaw State University 2/2

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