CARLOTA VITAL ARAGONCILLO
Permanent Address: **** Jerusalem Compound
Dalig Binangonan, Rizal 1940
Manila Address: 561 J. Luna St.
Mandaluyong, City 1550
E-mail Address: firstname.lastname@example.org
OBJECTIVE : To carve an excellent place in the business industry by enhancing my knowledge and experience in all the category of business operations or sales in order to become more effective, efficient and be competitive in the practice of my profession.
College Bachelor of Science in Secondary Education
Licensed Professional Teacher
University of Sto. Tomas
School Year 1998-2002
High School Secondary Level
Binangonan Catholic College
School Year 1994-1998
Elementary Grade School Level
Binangonan Elementery School
School Year 1987- 1994
* Certificate Executive Coaching Program
Issuing Organization: The Rizal Academy for
Innovation and Leadership
July to December, 2019
EMPLOYMENT RECORD / WORK EXPERIENCE
Islandwide Distribution Corporation
May 18, 2015 to February, 2020
Asst. to the General Manager / HR Officer / Admin & Operations Head / Sales Manager
-Direct reporting to the General Manager / President
-Check and review all the documents for signature and approval of the General Manager
-Implement quality and productivity objectives to achieve company goals
-Spearhead and collaborate in planning projects and long term goals
-Develop positive working relationship with Admin and Sales Team
Admin & Operations (May, 2015 – December, 2018):
-Oversee the Admin and integration of Sales functions in order to ensure improvement of the performance.
-Ensure the smooth and efficient flow of the office operations.
-Ensure proper communication between Sales agent, and Admin support.
-Check the price quotation if all the details are correct & stocks are available
-Ensure all the items for delivery are properly monitored by the Logistic team
-Ensure all task are properly implemented
-Mentoring and coaching of Admin staff
-Annual review of company policy
-Computation of costing
-Importation & Shipment preparation and monitoring
-Developed and improved office process and procedure
-Collaborate with the Warehouse Audit Team
-Ensure all the necessary permits (LGU’s, Customs, Business permit) are updated.
-Ensure all payments (Account Receivable) / Invoices are collected on time
-Handles BIR 2307- ensure the amount are correct vs. Sales Invoice. Ensure all BIR 2307 are complete and collected to clients on time.
HR Officer (November, 2015 to October, 2019):
-Hiring : Job posting, Screening, Initial interview, Preparing job descriptions, Onboarding
-Proposal of compensation package for employees (for Newly hired employee & based on annual performance review)
-Conduct salary and labor market research to define benchmarks
-Assess employees needs by conducting one on one discussion
-Provide counseling to all employees
-Assist the Management of disciplinary and grievance issues
-Maintain employees 201 File according to policy and legal requirements
-Annual evaluation of all employees
-Recommend / Endorse employees for promotion & for salary increase.
Sales Manager (January 2017 to February, 2020):
-Product Sales review
-Analysis of sales and marketing data
-Monitoring and coaching of Sales agents to ensure and strategized to hit their Sales target
-Updating of Sales Playbook
-Monthly review and analysis of Sales Products/ Items
-Checking of stocks and inventories.
-Ensure if all items are properly book by import team and monitor the shipment schedule
-Ensure FIFO policy is properly implemented by the warehouse & logistic team
-Follow up clients for the payments/ receivables.
-Evaluation and creation of programs for Sales Agent
-Developing a solid relationship between key clients and company
-Resolving clients issues and complaints
-Understanding key account needs
-Managing concerns between key clients and internal teams
-Strategic planning on how to improve clients sales target
-Collaborating with the sales team to maximize profit
-Maximizes profitability and expense control
-Planning and presenting reports on account progress, goals, and quarterly initiatives on how to increase company & clients profit.
-Analyzing client data to provide customer relationship management
-Identification of Sales opportunities
-Monitors market activities of competitors
-Expanding relationships and bringing in new clients
-Industry Raw materials, food, cosmetic and drug chemicals distributor
Specialization: Admin / Human Resources / Sales
Role : Management
Position Level: Manager
Responsible for the hiring process - from searching qualified applicants, job posting, interview and on boarding.
Metropolitan Bank & Trust Company
June 1, 2007 – May 15, 2015
Branch Operations Officer –
I direct and control daily operations in the Branch, ensuring that the Branch Operations Unit is run effectively and efficiently in the spirit of quality service and risk management
-I manage the Teller Services and the operations function of the Customer Services along with the automated service delivery channels i.e. ATMs and Bills Payment Machines.
-I authorized and approve daily transactions for deposits and withdrawals, and other services (drafts, telegraphic transfers, cashier's orders, currency exchange, bank certification, etc.) within the delegated authority and countersigned by another authorized officer when necessary
-We implement control mechanism that will ensure operations in the Branch are in accordance with basic operational risk principles, and department manuals.
-I rollout new policies and guidelines relating to operations to Branch Operations and monitor implementation and compliance.
-I maintain an optimal size of cash in vault at the end of each banking day with the view to minimize costs as it relates to overnight cash holding limit.
- I ensure that the Branch is run as an efficient processing area by tracking ratios such as volume/productivity and identifying areas where improvements can be made.
-I monitor the improvement of current procedures and processes and ensure workflow
-Consistencies and high processing standards within the area of responsibility in co-ordination with the Branch Head
-I strictly implement stringent service standards and monitor performance of team to ensure high quality customer service is provided.
-I interpret statistical information relating to the performance of the Branch and ensure remedial action is taken to keep performance in line with business objectives. (Branch Performance)
- I manage, motivate and train staff to ensure performance is optimized, and level of staff competency is continuously upgraded.
- Refer to appended task to be carried out by BOO (transaction count/checklist)
-Perform other related jobs that maybe assigned, as necessary, from time to time depending on the requirements of the business
-I comply with the control requirements in the laid down procedures or Manual relevant to your job responsibilities.
-I comply with all relevant policies and procedures covering regulatory, local and group requirements.
-I monitor Ensure that effective arrangements are in place within Makati & Mandaluyong Branches- Customer Experience, Consumer Banking-Phils for the prevention of money laundering in line with the Group Policy and Standards, AML Guidelines and other local legal/regulatory requirements. In particular, ensure that the obligations on reporting suspicious activities are met
-and comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.
-Ensure compliance with the Group’s standards and regulatory requirements pertaining to Money Laundering and KYC.
-Participate in and/or support the Bank’s effort in preventing money-laundering activities by ensuring that AML functions are undertaken as per job objectives
-Exercise due care and diligence on matters related to Money Laundering and KYC in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, SRL checking customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates
-Ensures compliance with Health and Safety group and local policies, rules and regulations.
Philippine AXA Life
November, 2006 – May, 2007
Xavier School- Greenhills, San Juan
High School Teacher- Secondary Teacher for Philippine Literature & Philippine History.
May 28, 2002 – October, 2006
SEMINARS / TRAININGS ATTENDED:
Metropolitan Bank & Trust Co.
-Treasury and Trust Trading Seminar
-Performing Total Quality Customer Service
-Loans, Credits and Preparation of Documents
-Marketing Strategy and Total Sales Performance
-Business Documents and requirements by SEC and DTI
-Counterfeit detection Training & Seminar by Bangko Sentral ng Pilipinas
-Professional Development Program
-Bank Regulations – Anti- Money Laundering Act
May 9, 2019 –
Get A Grip On Your Business: Real. Simple. Results with Mike Paton at Grand Hyatt Manila Ballroom -The Entrepreneur Operating System (EOS)
August 6, 2019 –
The Sales Playbook : Winning Mindset = Hyper Sales Growth by Jack Daly at Shangri-la The Fort, BGC
July 10, July 24, August 14, September 4, September 25, October 2, November 6, December 4 and December 11, 2019- AIM Conference Center, Makati -
HERO Program – Executive Coaching Program
You’re In Good Hands Awardees (YIGH) of Metrobank – January 4, 2011
PowerPoint Presentation, Excel, Word Processing, Interpersonal Skills, Leadership And Management Skills, signature verification, counterfeit detection
Internet Applications, Photo And Video Editing, Counseling Skills