Maria Theresa A. Barredo

Bldg **** Flat ****

Rd 2445 Block 324, Juffair

Tel. No. +973-********

adc6hd@r.postjobfree.com

Career Objective

To carve a niche on my own by making constant endeavor to learn in the organization and by contributing towards development. To obtain a position where I can maximize my management skills, quality assurance, program development, training experience and my ability to work well with people; in a well established organization with a stable environment that will lead to a lasting relationship in the field of hospitality and customer service.

Work Experience

Fraser Suites Diplomatic Operations Manager February 2019 – Present Area Bahrain

- Ensure all operations are carried on in an appropriate, cost-effective way

- Improve operational management systems, processes and best practices

- Purchase materials, plan inventory

- Help the organization’s processes remain legally compliant

- Formulate strategic and operational objectives

- Examine financial data and use them to improve profitability

- Manage budgets and forecasts

- Perform quality controls and monitor production KPIs

- Recruit, train and supervise staff

- Find ways to increase quality of customer service

- Handles revenue management

Swiss-Belresidences Juffair Front Office Manager March – December 2018 Bahrain (Pre Opening)

- Department Head of the Reception/Front Office

- In charge of system configuration (Protel)

- In charge of Marketing and social media accounts

- Working alongside with Owners about design, furniture et-up, signage design and placement and other operational requirements

- Working in close liaison with IT for telephone/PABX, IPTV and PMS set up

- Handle special customer requests and guest complaints

- Decision maker, process guest check-in and check-out, consolidate reports and daily hotel statistics

- Check the PM Accounts and Room Discrepancy

- Coordinate with other departments and post charges for No Show

- Monitor the In House List and check their folios.

- Check the arrival, departure, VIP guests and their specials for the day

- Allocate rooms for show and for arriving guests

- Check the Room Blocking to ensure special requests and guest’s preferences are met

- Inspect rooms for VIP arrivals – check the special set up in the room

- Bucket Check for guest’s TA vouchers, Company LPO, CC Pre Auth and all necessary documents.

- Prepare for next day expected arrival and departure

- In charge of staff roster and attendance/payroll submission

- Plan vacation leave for staff throughout the year

- Conducts training for new joiners; Swiss-Belhotel International standards and Protel training

- Prepared Policies and Procedures for the Front Office Department

- Handles Protel Support (system issues/configuration)

- Conducts site inspection (snagging) with the Housekeeping Manager and Chief Engineer Ramada Manama City Centre Front Office Manager October 2015 – March 2018 By Wyndham

Bahrain (Pre Opening)

- Department Head of the Reception/Front Office and SPA

- In charge of system configuration (Opera)

- Handle special customer requests and guest complaints

- Decision maker, process guest check-in and check-out, consolidate reports and daily hotel statistics

- Check the PM Accounts and Room Discrepancy

- Coordinate with other departments and post charges for No Show

- Monitor the In House List and check their folios.

- Check the arrival, departure, VIP guests and their specials for the day

- Allocate rooms for show and for arriving guests

- Check the Room Blocking to ensure special requests and guest’s preferences are met

- Inspect rooms for VIP arrivals – check the special set up in the room

- Bucket Check for guest’s TA vouchers, Company LPO, CC Pre Auth and all necessary documents.

- Insert receipts in specific guests, if there is any

- Prepare for next day expected arrival and departure

- Follow up payment from companies without AR.

- In charge of guest transportation services, shuttle planning and coordination with the drivers

- In charge of staff roster and attendance/payroll submission

- Plan vacation leave for staff throughout the year

- Conducts training for new joiners; Ramada standards and Opera training

- Prepared Policies and Procedures for the Front Office Department

- In charge of Wyndham Rewards loyalty program

- Handles Opera Support (system issues/configuration)

- Conducts site inspection (snagging) with the Housekeeping Manager and Chief Engineer weekly

- Monitor market trends, competitive data and business forecasts. To train and develop Managers in all aspects of management reporting, including budgeting, forecasting, marketing and promotions, cost control and revenue generation.

- First Aid Certified Responder

- Departmental trainer conducting trainings for new joiners and “Train the trainer” program to other selected supervisory trainers

Fraser Suites Seef Bahrain Front Office Department Head Jan 2012 – October 2015 Bahrain (Pre Opening) Front Office Supervisor Dec 2009 – Jan 2012 Client Relations Executive Nov 2008 – Dec 2009

- Department Head of the Reception/Front Office

- In charge of system configuration (HIS Epitome)

- Handle special customer requests and guest complaints

- Decision maker, process guest check-in and check-out, consolidate reports and daily hotel statistics

- Handles travel agent commissions/web bookings; checking reservation statements and approving billing invoices

- Check the Permanent Accounts and Room Discrepancy

- Coordinate with other departments and post charges for No Show

- Monitor the In House List and check their folios.

- Check the arrival, departure, VIP guests and their specials for the day

- Allocate rooms for show and for arriving guests

- Check the Room Blocking to ensure special requests and guest’s preferences are met

- Inspect rooms for VIP arrivals – check the special set up in the room

- Bucket Check for guest’s TA vouchers, Company LPO, CC Pre Auth and all necessary documents.

- Insert receipts in specific guests, if there is any

- Prepare for next day expected arrival and departure

- Follow up payment from companies without AR.

- Check the shuttle planning and coordinate with the drivers

- Reimburse the petty cash and paid out of each staff

- Plan vacation leave for staff throughout the year

- Conduct training for new joiners; Fraser standards and Epitome training

- Prepared Policies and Procedures for the Front Office Department

- In charge of the Fraser loyalty program as Fraser World Ambassador

- Handles Epitome Support (system issues/configuration)

- Creates quarterly presentation for the General Manager (Financial, Sales & Marketing, Business Plan) presented to the Board of Directors and Frasers Hospitality (GM’s Forum) Fraser Suites Diplomatic Area/Pre Opening (April – May 2015) Assisted the Front Office team during pre-opening; manning the Front Desk, Epitome training, setting up the Reception, administrative work.

Frasers Hospitality UK London Head Office (February – March 2012) Assisted in pre audit for all London properties; completing property documentations, contracts, invoices, Sales and Marketing inventory, checking all information in Epitome (hotel system) vs guest folios, filing and consolidating guest records from previous years.

Century Asia Corp. Marketing Associate/ May 2006 – Oct 2008

(Century Properties Inc) Customer Service

-Handles customer inquiries and complaints, consolidate reports and handled other accounts of the company (WiFi technical support and internet troubleshooting). Training new employees with scopes of product specifications, troubleshooting and customer service.

Eperformax (MCI-DDA) Customer Service Rep. Jan 2005 – Apr 2006

-Provides directory assistance services in USA, Guam and Canada, handles emergency calls and customer support.

Sykes Asia (MCI Acct) Customer Service Rep. Feb – June 2004

-Provides customer support, installation of phone lines, upsell services and upgrades, divert technical issues to MCI USA.

Athena eServices Document Analyst Jul – Oct 2003

-Encodes legal documents, business letters, receipts, shipment/cargo documents, etc. Big Cats Studios Acct. Manager/Artist Apr 2002 – Nov 2004

-Client finding, set meetings, provide presentations for potential clients, graphic designing, coordinate summer workshop for children, visual merchandiser for retail shop clients. Educational Background

College

Bachelor of Arts Major in Communication Arts (1998-2002) Miriam College

Loyola Heights, Katipunan Quezon City

High School

Saint Mary’s College Quezon City (1994-1998)

Mother Ignacia St., Quezon City

Organizations/Affiliates

CAASOC (Communication Arts and Advertising Society) 1998-2002

PITAK Club, 1996-1998 (Social Science Club)

Teatro, 1994-1996 (Theater Club)

Trainings

Synxis CR Migration Training for Ramada Participant December 21, 2016

Synxis Migration – Market Segment Participant October 6, 2016 Alignment Training

Business Principles Training Participant July 7, 2016 Global Anti-Corruption

Managing and Protecting Information

American Hotel & Lodging Participant January 2016

(Reputaion Management for Front Line Staff)

PRM System – Wyndham Brands Participant January 17-18, 2016

Iam Brand Train the Trainer Workshop Participant January 11-13, 2016

Cortesy Rules: Better Telephone Skills Participant December 13, 2016

Managing Expedia Travel Preference Participant December 13, 2016

First Aid (Emergency/Safety) Trainee August 11, 2016

New tool to Help you Drive Quality and Participant December 12, 2015 Customer Experience

TripAdvisor Reputation Management Participant November 14, 2015

Wyndham Rewards: Learn the Magic Participant November 11, 2015

FOX – Front Office Excellence Participant February 8-12,2015

IGE - Improving Guest Experience Participant April 6-11,2013

TTT - Train the Trainer Participant April 6-11,2013

First Aid (Emergency/Safety) Trainee October 2011

Diction and Intonation Trainee January 2005

Enhancement Training D.I.E.T

Film Theory (“AGOS”) Actor/Asst. Director 2001-2002

ABS-CBN (HALALAN 2001) Practicum Trainee March-May 2001

College Play (TATARIN) Actor/Director March 2001 Achievements

Certified Emergency Responder, October 2011

Customer Commendations (Excellent Customer Service), August 2005

CITA Awardee (Caught In The Act Courtesy), August 2005

Assistant Director (Film Theory), 2001-2002

Sector and Courier Head (HALALAN 2001), March-May2001

Director (College Play) March 2001

Floor Director (TV Production), 1999-2000

Skills

Computer literacy, Adobe Photoshop, excellent communication skills, basic computer and internet troubleshooting, knowledgeable in PABX, driving, training skills, proficient in Epitome HIS (Hotel Information Systems), Opera Hotel Systems

Personal Details:

Date of Birth : April 7th, 1982

Religion : Roman Catholic

Total Experience : 13 yrs

Years of Experience in

Customer Service/Guest Relation : 11 yrs

Current Location : Kingdom of Bahrain

Reporting to : General Manager

Notice Period : 30 days

Nationality : Filipino

Visa Status : Residence/Work permit

Languages Spoken

English, Filipino, Basic Arabic, Basic Spanish

References

*Available Upon Request

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