A communications enthusiast with years of

experience in customer service; passionate about

writing and language.

P R O F I L E S UMMARY

JODIE-ANN

SAMUELS

ACCOUNT MANAGER

-The Jamaica Customer Service Association -

International Customer Service Certification (May – June 2016)

C E R T I F I C A T I O N S

Mobile: 876-***-****

Email: adc6h5@r.postjobfree.com\

Address: 55 Harbour Drive, Harbour View, Kingston 17 C O N T A C T I N F O RMATION

UNIVERSITY OF THE WEST INDIES

Bachelor of Arts in Language, Communication and Society

(Minor in Integrated Marketing Communication), 2016- Present

IMMACULATE CONCEPTION HIGH SCHOOL

Caribbean Advanced Proficiency Examination, 2013-

2015

Computer Science, Information Technology, Economics, Communication Studies, Caribbean Studies

A C A D E M I C H I S T O R Y

• Social Media Management

• Social Support

• Word Processing

• Customer Relations

• Schedule Management

S P E C I A L S K I L L S

ASSOCIATE ACCOUNT EXECUTIVE

CGR Communications Ltd Sept 2019 - March 2020

- Monitored client assets, generated reports and protected the clients' brands and online reputation utilizing digital tools and analytics

- Provided supervision and execution of client requirements

- Created digital plans and research audits including content strategy plans and digital audits

DIGITAL MODERATOR

CGR Communications Ltd Mar 2019 - Aug 2019

-Reviewed and moderated all user-generated content and user profiles within any digital platform such as social networking sites, websites, messengers, forums, etc.

-Serviced the client’s digital channel administrator accounts, processed direct messages and complaints, escalated where necessary

-Maintained and developed (where needed), the Moderation Guidelines per client and ensured that they were up to date

P R O F E S S I O N A L H I S T O R Y

MARKETING INTERN/CLIENT SERVICES

REPRESENTATIVE

Kingston Wharves Ltd Jul 2015 - Mar 2019

-Dealt directly with customers either by telephone, electronically or face-to-face

-Obtained and evaluated all relevant information to handle service inquiries

-Examined documents to establish their validity

-Received payment from customers for various charges and issues receipts for all monies collected

-Assisted with implementing marketing strategies in keeping with the company's objectives

Available on request

R E F E R E N C E S Caribbean Secondary Education Certificate, 2008- 2013

English Language, English Literature, Mathematics, Information Technology, Spanish, Economics, Chemistry, Principles of Accounts

Contact this candidate