VAHID OSKUEE

adc6fn@r.postjobfree.com 416-***-**** Toronto, ON

Business Analyst, IT

Professional Summary

Experience in Business Analysis in multitasking, challenging, and fast-paced environments

Bilingual Business Analyst with Expertise in Project Management, ITSM, SDLC, and BI

University Degree in IT Management and Business Administration

Ability to ensure technical solutions, practices, and deliver business and customer value

Highly organized, planning proficiency and work effectively under strict deadlines

Well-honed creative thinker, hands-on problem solver and prioritization skills

Working effectively/collaboratively as a team member, and independently (as required)

Relationship management: Good rapport, professional demeanor, effective communication

\Technical Highlights

Business Analysis (BABOK/PMI-PBA)

PMI-PMP (PMP Candidate-Jun 2020)

ITSM (ITIL Certificate V.3)

System Development Life Cycle (SDLC)

Business Process Management (BPM)

MS Suite, MSP, SQL, Jira and Visio

Work History

CRM Project Manager and Analyst (Co-op)

EPI Fire Protection and Security, Toronto Aug 2019 – Sep 2019

Gathered, analyzed and developed requirements, KPIs, and problems arising from the business (different Apps, Clouds and DBs), and provided IT PM Solutions/Planning (CRM, integrated DB)

Planned for data mapping, process modeling (Visio) and System Migration (new CRM): Scope, Budget, Risks, Resources (team, SW/HW), Stakeholders Engagement, and Reporting format

Benchmarked different Cloud-based CRM Apps, aligned with company processes/ KPIs/developed solutions, and proposed the best suitable CRM App

Designed and prototyped PM reports and BI dashboards (Excel, Power BI)

Business Analyst

Tiva System (Contract: City Bank) Jan 2018 – May 2019

Collaborated with stakeholders/SMEs to collect and analyze projects (CRM, Mobile Payment App, E-Club DWH) requirements, plan and schedule, changes/ICC, financial justification (development/buying), and projects listings and reports to Bank Senior Managers and PMO

Liaised with Bank managers, consultants and SMEs to gather and analyze Business requirements, feasibility study, KPIs, SWOT, ROI, Risk table, and DWH Dimension tables

Worked closely with IT team, Test Team, and Users, to successful execution of solutions (Data migration, DWH), access to Bank Clouds, and report requirements (Excel, SQL, SSRS, Power BI)

Helped to establish the Agile practices such as meetings, user stories and backlogs. Improved the efficiency of requirement gathering and prioritizing the Mobile App design (Jira, MSP).

Participated in CRM Improvement, design, testing and execution; led to over 15% decrease in response time, 10% decrease in labor cost and significant decline in the SLA penalty

Assisted to Test and QA team (UAT, BAT, and integration test) for connecting new/improved services to the ERP of Bank. Led to successful implementation of developed services

Business Analyst and PMO Project Coordinator

MCI (Telecommunication Company) Feb 2016- Jan 2018

Participated in requirement analysis and development of ITIL processes (such as Demand Mgmt, Service Level Mgmt, Service Validation-Testing, Supplier Mgmt, Problem Mgmt)

Assisted PMO in management of multiple simultaneous/related projects such as CRM, Customer Service, Suppliers’ Management, Sales, and Supply Chain Management (MSP, Excel)

Determined KPIs, business requirement documents, use cases, process maps (Visio)

Interfaced and communicated Key Stakeholders, SMEs, Suppliers, Sales, CRM, IT Dept., and Clients to ensure all projects’ related tasks are followed-up and executed on time and budget

Supported Sales CRM in managing the dependent projects’ tasks and costs which led to 5% decrease in projects’ cost, and delivered the project one month ahead

Translated gap and delay root cause analysis into meaningful results and solutions for Troubleshooting process and deploying new App. Led to over 5% cost and 10% time saving

Developed Reporting BI and controlled schedules for the PMO and IT Project Manager

Business Analyst

Mellat Bank Dec 2011 – Mar 2015

Conducted the Loyalty E-Club App/Mobile, Pointing System, CRM, Contact Center (full SDLC): Requirements gathering/analysis, Financial justification, BRD, Use Cases, SRS, KPIs, Testing, Risk management, Customer credit evaluating, Implementation, Supporting, and Training

Interfaced with Bank IT project managers, Bank teams, SMEs, and IT teams to facilitate meetings, manage conflicts, and successful implementation of deliverables (on time/budget)

Supervised the development of Business Plan, ROI, alternatives analysis, and feasibility studies

Developed test scenario, test cases, and test data for integration, and UAT for different Apps such as E-Club App/Payment Gate, Data Migration. Led to successful system implementation and data migration, no major function problem, and resolution of previous E-Club’s issues

Assisted Bank PMO to establish project integration/priorities amongst Bank teams and to facilitate successful execution of IT solutions. Led to delivery and Data Migration to Stock Market Payment App one months ahead of schedule, and 10% project budget saving

Monitored the change management system by making sure that the assigned projects are aligned with other related projects in Bank and PMO

Developed projects’ progress dashboards and reports (Excel, Qlick) and Single Window for PMO; progress, cost, schedule, malfunctions, and following up of confirmed changes

Education

oMaster of IT Management, Tehran University, Iran 2004

oBachelor of Business Administration, Semnan State University, Iran 2001

Certificate and Diploma

oProfessional Business Analysis (BABOK/PMI-PBA), Ariana Institute, Iran 2018

oProfessional Project Management (PMBOK/PMP), Ariana Institute, Iran 2017

oITIL Foundation Certificate in IT Service Management (Version 3), PeopleCert, Canada 2016

Training

oEnhanced Language Training (ELT), TDSB, Canada 2019

oSDLC: Practical ScrumXP and Agile, Sematech Institute, Iran 2016

oApplication of MS Excel in Project Management, Ariana Institute, Iran 2015

oMS SQL Server, Kahkeshan Institute, Iran 2014

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