Sales Customer Service

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Curriculum Vitae

Mohammad Ahmad

Email. - : ************@*****.***

Mob: - +974-********, Qatar

Mob: - +91-888*******, India

Permanent Add: - B-20/4 Joshi Colony

Patparganj I.P. Extension

New Delhi -110092

Seeking challenging and progressive career with a reputed organization offering better Future prospects and professional environment.

Worked as a Manager in Gourmet Hut Restaurant Al-Wakra Qatar from 01 Dec 2017 to 31 July 2018.

Coordinate daily Front of the House and Back of the House restaurant operations. Deliver superior service and maximize customer satisfaction Respond efficiently and accurately to customer complaints Regularly review product quality and research new vendors Organize and supervise shifts

Appraise staff performance and provide feedback to improve productivity Estimate future needs for goods, kitchen utensils and cleaning products Ensure compliance with sanitation and safety regulations Manage restaurant’s good image and suggest ways to improve it Control operational costs and identify measures to cut waste Create detailed reports on weekly, monthly and annual revenues and expenses Train new and current employees on proper customer service practices Implement policies and protocols that will maintain future restaurant operations Worked as a Site Supervisor in Lajlaa Trading & Contracting, Qatar 01 March 2017 to 30 November 2017.

I was handling the project of Khalifa Stadium; North & East and main entrance for VIP area. Supervise and coordinate activities of workers on daily basis. Planning the material, equipment, and assign the work to team according to business needs. Making and submitting the final sheet to QC Panel for inspection.

Career Objective

Working Experience

2

Worked as a HR Administrator in Nasa Group of Garage, Qatar from 25 Nov 2014 to 28 Feb 2017.

Responsible to handle the entire garage. Managing all the works related to employees and account. Handling the team of more than 100 employees. Worked as a Head Merchandiser in Al Othaim Hyper Market, (Saudi Arabia) since February 2012 to Feb 2014.

Plan and develop merchandising strategies that balance customers’ expectations and company’s objectives

Analyse sales figures, customers reactions and market trends to anticipate product needs and plan product ranges/stock

Collaborate with buyers, suppliers, distributors and analysts to negotiate prices, quantities and time-scales

Maximize customer interest and sales levels by displaying products appropriately Produce layout plans for stores and maintain store shelves and inventory Forecast profits/sales and plan budgets

Monitor stock movement and consider markdowns, promotions, price changes, clear outs etc Worked as ADMIN ASSISTANT in synapse solution Pvt. Ltd. Mayapuri New Delhi. From Feb. 2008 to Jan 2012.

B.A from (NIOS)

Course in Tally from (NISC) Joshi colony patparganj New Delhi India.

Course in CorelDraw from (NISC) Joshi colony patparganj New Delhi India.

Course in Photo Shop from (NISC) Joshi colony patparganj New Delhi India.

Advance Diploma in Desktop Publishing from Domariyaganj, Uttar Pradesh India. Languages known

Technical Knowledge

Fluent in Arabic, English, Urdu, and Hindi.

Educational Qualifications

Technical Knowledge

3

OPERATING SYSTEMS

Windows 9x, 2000, IN, XP, 2007, 2008, 2010.

SOFTWARE

MS-Office (MS Word, Excel, Power point, Access) and Internet Surfing, Email Drafting Etc.

Typing speed 60 w.p.m.

Father name : Late Mr. Babullah

Date of Birth : 30/01/1985

Nationality : Indian

Language : English,Hindi,Urdu & Arabic

Marital Status : Single

Passport Number : S1212925

Residential address : B-20/4 Joshi Colony

Patparganj I.P Extn. Delhi.110092

(Mohd Ahmad)

Personal Memorandum

Computer Education

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