Customer Service Medical

BELEYOU SELASSIE

San Antonio, TX ***** 757-***-**** adc6ep@r.postjobfree.com

MEDICAL RECORDS TECHNICIAN HIM ANALYST

Accomplished professional offers extensive experience managing health information and processing and ensuring accuracy of medical records. Demonstrates superior customer service and relationship management skills with talent for defusing tense situations. Highly detailed and meticulous in analyzing data and performing tasks. Possesses a team-oriented, friendly, and collaborative attitude in the workplace; enjoys supporting others to complete common goals.

Customer Service Customer Relationship Management Medical Records Administrative Support

File Management Document Management HIPAA Compliance HIM Analysis EMR Software

WORK EXPERIENCE

HEALTH INFORMATION MANAGEMENT ANALYST Nix Health, San Antonio, TX 2016 – 2019

Maintained accuracy of patient records, public information, and materials, ensuring readiness for analysis. Analyzed documents and corrected deficiencies or errors.

Performed accurate coding by clarifying diagnosis and procedural information related to due diligence for acquisitions.

Supported patients with customized patient teaching tools by helping them navigate the new patient portal.

Demonstrated excellent customer service, specifically when dealing with disgruntled individuals; defused tense situations by recognizing customer’s complaint and resolving concerns calmly and professionally.

Prepared charts for audits; worked collaboratively as a team to complete necessary functions on time, including for last-minute audits.

Obtained 90% rating for chart auditing.

MEDICAL RECORDS TECHNICIAN II The Center for Health Care Services, San Antonio, TX. 2002 – 2016

Administered medical records processes, including obtaining appropriate information, disseminating records to specific individuals or departments, and scanning records; executed all tasks in compliance with HIPAA confidentiality rules.

Pulled patient charts for appointments, and ensured charts were current by purging outdated files.

Built good relationships with other facilities based on excellent communication and dependability for promptly sending patient’s paperwork upon request.

Established organization to chaotic disheveled charts; rallied coworkers to assist and work overtime to complete task, resulting in improved productivity.

EDUCATION

Bachelor of Arts in Business Administration Finance, Taylor University, Fort Wayne, IN.

Contact this candidate