Daniel Miner

**** ******** **.

Stittsville, Ontario K2S 1B6

Cell: 613-***-****

adc6eb@r.postjobfree.com

Objective: I am a hardworking, responsible, dedicated individual. I learn quickly and welcome new challenges. I am a team player and enjoy working with others as well as on my own. I have initiative, determination and motivation, which I feel are important in any working environment.

Language Profile: Bilingual CCE

Employment:

Apr. 2019 to present Debreifer

DHL Express Ottawa

Monitoring workloads and dispatching pickups to couriers.

Monitoring delivery progress and balancing workloads.

Providing administrative assistance to couriers while they are on route.

Data entry of reports from courier manifests.

Verification that all deliveries and pickups are completed by end of day.

Verification that all delivery records are entered by end of day.

Cash collection reconciliation reports

LRT updates

Challenge couriers on road performance

Mar. 2018 – July 2018 Client Service Agent (AS-1)

Pay Administration Branch

Public Services and Procurement Canada

Duties:

Liaise with team leads

Guide employees through their pay, HR, benefits issues

Providing support in a client service contact centre and handling incoming calls from federal employees on pay and compensation related matters

Feb. 2017 - Sept. 2017 Dispatcher Westway/Para Transpo

Duties:

Dispatch vehicle to calls assigned to drivers

Problem solving

Liaise with city officials

Prioritize telephone call

Keeping files up to date

Feb. 2007 – Dec. 2012 Administrative Coordinator to management and Director (AS-1)

Performance Management and Development Unit

Ottawa, Ontario

Duties:

Administrative services and support to management and officers including filing, managing agendas, directing and prioritizing telephone and mail enquires and handling incoming and outgoing correspondence including electronic mail

Responding to various enquires

Operating Windows application and word processing

Preparing, drafting and proofreading correspondence and reports

Budget expenditures coordination, tracking and review

Providing administrative services to senior management which includes travel/accommodation arrangements, preparing expense and hospitality claims and maintaining filing systems

Travel arrangements

Organizing logistics for meetings and conferences calls for senior management

Maintaining a “bring forward” system

Negotiating with suppliers and verifying that goods and services are received in the agreed manner

Experience in coordinating events such as food and beverages, meeting facility, transportation, lodging, language interpretation and audio-visual

Experience in event planning for Government events

Accommodation coordinator for the unit

HR related task

Sept. 2006 – Feb. 2007 Business Centre Client Service Representative (AS-2)

CFO Business Services

Ottawa, Ontario

Duties:

Conduct needs analysis with visitors and client to Chief Financial Officer’s business centre

Coach and train clients in the use of CFO procedures

Participate in planning and design of the delivery of services to CFO clients

Assist CFO Business Centre management in identifying significant service trends and potential problems

Analyze service request, interpret and apply financial and administrative regulations, policies, directives and guidelines governing services

Provide facilities management, travel, petty cash and explanation on financial and administration requirements and procedures to HRSDC/SC employees

Ensure the proper security of petty cash and various negotiables such as traveler’s cheques, airline tickets which amount to thousands of dollars on a daily basis

Ensure that all travel requests, advances, traveler’s cheques, travel claims and hospitality expenditures meet the Treasury Board policies and regulation

Resolve conflict with clients to ensure CFO policies and procedures are adhered to and to ensure that client requests are satisfactory

Prioritize workload as more than one client is served and service requirements are divergent in nature and subject matter

Usage of micro-computer applications such as electronic mail, MS Word, Excel and Corporate Management System (CMS)

April 2006 – Sept. 2006 Administrative Assistant to the Director (AS-1)

CPP Disability, Program Design

Ottawa, Ontario

Duties:

Administrative services and support to management and officers including filing, managing agendas, directing and prioritizing telephone and mail enquires and handling incoming and outgoing correspondence including electronic mail

Responding to various enquires

Operating Windows application and word processing

Preparing, drafting and proofreading correspondence and reports

Budget expenditures coordination, tracking and review

Providing administrative services to senior management

Travel arrangements

Organizing logistics for meetings and conferences

Maintaining a “bring forward” system

Nov. 2003 – April 2006 Client Records and Mail Services Support (CR-3)

Service Canada Records Office

Ottawa, Ontario

Duties:

Responsible for operating a personal computer and using various software packages, including Outlook, MS Word, Excel and Power Point

Providing client services in both a mail room and records management environment

Entering client information into a tracking and control system in order to produce a bar code in accordance with the International Operations Bar Code Project

Logging, sorting, filing, distribution of correspondence and mail

Classifying and reviewing documents to ascertain validity/accuracy of information

Maintaining a filing system

Distribution of daily tasks

Education:

Sept. 96 – May 97 Academy of Scientific Massage

Hull, Quebec

Diploma received in Orthotechnician

Sept. 87 – May 90 Algonquin College

Nepean, Ontario

Diploma received in Recreation Leadership

Other Related Skills:

Provincial volleyball referee, assignor and data base administrator for Ottawa Valley

Director of Recreation, Kinburn Community Association

Software: WordPerfect, Lotus, MS Word,Windows 2013, Excel, Internet, Power Point, Oracle, Microsoft Suite 2013, Microsoft Outlook

Strong interpersonal and communication skills

First Aid and C.P.R

Supervisory course completed in Sept.2004

References available upon request.

Contact this candidate