PROFESSIONAL

SUMMARY

WORK EXPERIENCE

MIGLAUDE

BAPTISTE

adc6e7@r.postjobfree.com

305-***-****

Cutler Bay, FL 33189

Committed and motivated high-energy worker with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Licenses

Registered Pharmacy Tech with Florida States /ExCPT by NHA Core Qualifications

• Languages : Spanish, French.

• Software Skills- Microsoft Office, PowerPoint, Excel, extensive medical terminology. Proficiency in assisting clients. Quick learner. Great Communication. Proficiency in following up on phone calls. Multi-Task responsibilities.

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• Creative Problem Solving. Ability to organize files. Invoice Processing. Teamwork.

• Type 45 wpm

RESERVATION AGENT 02/2020 to 03/2020

Novotel Hotels - Miami, FL

Provided a courteous and efficient service at all times. Making reservations on a daily basis ensuring all are accurate and updates maintained consistently.

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Assisted via email with inquiries regarding reservations, hotel amenities are and ensuring that all received a response within 24 hours.Supported the Reservations supervisor in her daily tasks.

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GUEST SERVICE REPRESENTATIVE 04/2019 to 02/2020

Fontainebleau Miami Beach - Miami Beach, FL

Guarantee guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.

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Educate guests regarding important property information and directions to all areas of hotel.

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Handle payment processing duties and provide customers with receipts and proper bills and change.

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Answer customers' questions and address problems and complaints in person and via phone.

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FRONT DESK AGENT/PBX 01/2015 to 10/2017

Pullman Hotel - Miami, FL

Provided seamless check-in and check-out process to approximately 120+ guests on a daily basis while providing excellent customer service.

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Handled guest comments and concerns in a timely and appropriate manner. Ensured open communication with the guest service staff to communicate guest requests.

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Processed and handled guest calls and outside calls, took reservations, changed, canceled reservations when needed.

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PHARMACY TECHNICIAN 07/2011 to 01/2012

Express Pharmacy Discount - Miami, FL

• Assisting the pharmacist in filling prescriptions, answering phone calls

• Maintaining all the product labels, collecting proper payment for merchandise

• Organizing file records, Repacking and consolidating supply over stock Checked medications for content, accuracy and completeness of all drug packaging and provide final verification of prescription

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EDUCATION

• Efficiently responded voicemails to promote assistance and service to customers Barry University - Miami, FL

Pharmacy Technician

08/2011

Florida International University, Miami, FL Chaplin School of Hospitality & Tourism Management 12/2018

Bachelor of Science Degree in Hospitality Management Focus : Event Management

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