FERNANDO D. GARCIA

***** **** **** ****, ***. ***5 • Orlando, Florida 32837

Home Phone 407-***-**** • Cell Phone 407-***-****

E-Mail adc6cn@r.postjobfree.com

EXPERIENCED BODY SHOP MANAGER/ ESTIMATOR

Supervised and managed body shops in Southern California and Central Florida. Built up an

extensive estimate-writing experience and knowledge including field adjusting in auto collision.

28 + years of training and experience in the auto repair industry.Established network of industry contacts both in the body shop and auto insurance fields.

Strong and results-oriented leader and staff member with a talent and gift for handling sensitive

customer challenges and situations honed by many years of customer service and problem-solving.

Successful record of meeting end exceeding body shop and insurance company goals both in sales

and customer service surveys (averaged 5-10% higher than set goals). Effective team contributor that set higher standards for the organization and company relations.

AREAS OF EXPERTISE

Manual and Automated Estimating

Field Adjusting

Strategic Planning

Product Marketing

Office Management

Establishing DRPs

Improving Body

Shop Workflow

PROFESSIONAL EXPERIENCE

Gerber Collision &Glass,

Orlando & Clermont, FL.

2018-2020, 2017, 2016

Estimator

Wrote estimates, finalized supplements, closed out repair orders while successfully maintaining existing DRP appointments.

Ordered and coordinated parts.

Posted accounting entries for parts, credits, payments, and labor.

Helped maintain and develop the shop’s customer base.

M & M Auto Collision, Orlando, FL.

2018

Estimator

Same as above.

Caliber Collision, Clermont, FL.

2015-2016

Estimator

Same as above.

Reed Nissan Body Shop, Orlando, FL.

2014

Estimator

Same as above.

Alliance Inspection Management ( AIM ), Orlando, FL.

2013-2014

Inspector

Inspected cars on auction and wrote estimates on repair costs that would determine the sale price.

Auto Body of Orlando

2013

Estimator

Same as below.

Courtesy Chevrolet Collision Center, Orlando, FL.

2012-2013

Estimator

Same as below except for the Progressive Concierge Customer Program.

Excel Auto Body, Maitland, FL.

2011-2012

Estimator

Wrote estimates, finalized supplements, closed out repair orders, and ensured timely

collections/payments for supplements.

Ordered and coordinated parts.

Helped maintain and develop the shop’s customer base.

Participated and assisted with the Progressive Concierge Customer Program.

Haines City Paint & Body, Haines City, FL 2009

Manager/ Estimator

Managed and supervised the body shop operations.

Wrote estimates, finalized supplements, closed out repair orders while successfully maintaining existing DRP appointments.

Hepler’s Auto Body, Kissimmee, FL.

2007-2008

Assistant Manager/ Body Shop Estimator

Contributed directly to the 30% increase in sales for the body shop.

Wrote estimates, finalized supplements, closed out repair orders, and ensured timely collections/ payments for supplements. Recommended marketing strategies and plans for the

company.

Actively participated in establishing new DRP appointments while maintaining existing DRPs.

Geico Insurance, Orlando, FL. 2005-2007

Auto Damage Adjuster

Evaluated, adjusted, and settled damages involving auto collision. Specialized in total loss settlements at the Geico Total Loss Center.

Led our team in Customer Service survey results with a rating of 93% for 3 consecutive months which resulted in our #1 ranking in the Geico Orlando Office (comprised of 6 teams).

Ranked #1 in Customer Service (individual adjuster rating) for 1 month in the entire Orlando Office.

Central Florida Toyota, Kissimmee, FL. 2000-2005

(formerly Kissimmee Toyota)

Assistant Mgr.-OIC/ Body Shop Estimator

Supervised and managed the body shop as the Assistant Manager-OIC.

Wrote estimates, finalized supplements, closed out repair orders, and assisted with audits for Accounts Receivables.

Contributed directly to the body shop’s highest and sustained sales ever achieved as a department in the auto dealership - $300,000+ every month.

Greenway Ford, Orlando, FL. 1999-2000

(formerly McInerney Ford)

Body Shop Estimator

Core body shop group that increased sales from $120,000 to 400,000 which was badly-needed for the new 34,000 square-foot facility off of the 417 Freeway.

Wrote estimates, finalized supplements, negotiated with insurance company appraisers, and closed out repair orders.

Assisted and guided new estimators in complying with DRP guidelines and procedures.

Kissimmee Toyota, Kissimmee, FL. 1995-1999

Assistant Manager/ Body Shop Estimator

Supervised and managed the body shop as the Assistant Manager.

Wrote estimates, finalized supplements, closed out repair orders, and ensured payments for pending supplements.

Contributed directly (30%) to the body shop’s increase in sales from $125,000 to 200,000 per month.

Bob & Buck’s Auto Paint & Body, Orlando, FL. 1994-1995

Body Shop Estimator

Wrote estimates, finalized supplements, and closed out repair orders.

Contributed to the growth and expansion of the original facility to two more locations.

Southern California Job Experience available upon request ( 1991 – 1994 ).

Part-time Employment During Gap Periods:

Amerilife & Health Services, Orlando, FL. 2009-Present

Telemarketer/ Back-up Assistant Front Office

Take Out Express, Orlando, FL. 2000-2011

Order Taker/ Dispatcher/ Officer-In-Charge

EDUCATION

Loyola University (Ateneo), Manila, Philippines 1971-1975

B.S. Business Management

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