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Social Media Customer Service

Columbus, OH
May 11, 2020

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Michael Patrick Carmody **** Winstead Road Columbus, OH 43235 614-***-****


Ohio State University, Columbus, OH

• B.A. Public Affairs Journalism

• Minor: Media Production & Analysis

Arcadia University Fall 2018, Rome, IT

• Study Abroad

Work Experience

Ohio State University Recreational Activity Center, Columbus, OH Facilities Operations Assistant January 2017 - May 2018

• Track body counts for hundreds of people and clean equipment every hour. Facilities Operations Manager May 2018 - March 2019

• Log and keep track of equipment through online database, contribute to customer service, and provide CPR/First Aid to patrons when needed.

Facilities Operations Coordinator March 2019 - Present

• Assign tasks for shift, lead reservation set-ups and requests, administer primary interviews and end of the semester evaluations.

Willan Technologies, Columbus, OH

Social Media Intern August 2019 - December 2019

• Promote company with daily social media posts on Facebook, Instagram and Twitter through social media strategy of appealing to large audiences through content that is realistic, relatable and occasionally comedic while still emulating professionalism. Starbucks, Columbus, OH

Barista May 2017 - August 2017

• Take customers orders at the cash register, prepare orders at the hot bar, take inventory of stock in the back storage and clean front of the store.

Leadership Experience

Ohio State University Lantern Copy Editor January 2019 - May 2019 Arcadia University Food Shelter Volunteer September 2018 - December 2018 Skills

• Multimedia Editing: Premiere Pro, Final Cut Pro, Avid Media Composer, iMovie

• Conversational Italian

• CPR/First Aid Certified

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