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Business Analyst

Miami, FL
May 11, 2020

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Brooklyn, NY

Cell: 240-***-****

Summary of Experience

A highly experienced Business Analyst/Scrum Master Certified with progressive working experience in several domains such as Human Resource, Health Care and Finance. As an exceptional liaison between business and IT stakeholders, adept at multitasking, wearing multiple hats, working with onshore/offshore cross-functional teams, mitigating risks, streamlining requirements, and making concrete decisions to deliver qualitative products and projects within time and budget. Major strengths in requirement elicitation, business process modeling, business system analysis, project coordination, data analysis, along with a comprehensive understanding of SDLC methodologies and techniques. A great communicator both written and in person, problem-solver, critical thinker, and a leader with a proven track record. Capable of driving the team towards assessing feasibility and optimum solutions. Skills

FRDs, SCRs, BRDs, Process Flow charts, BPMN, Use Cases documents

JIRA, TFS for issue management, Balsamiq

SQL Server RDBMS and SQL (Primarily for data analysis and report writing)

Agile & Waterfall Methodologies

GUI design – Mockups and Wireframes

Process modeling tools: Visio, Snagit, Pencil and Lucidchart Work Experience

District Executive LLC 02/2018-Present

Business Analyst

Silver Spring, MD

• Analyzes client’s business needs, supports the development of new business processes and a future state and design by facilitating online JAD sessions and workshops in Healthcare

• Uses Agile methodology to understand the existing system and the current business process and methods to identify deficiencies and areas for improvement and enhancements

• Tracks/manages Product backlog, burndown metrics, velocity and task breakdown

• Facilitates sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations

• Documents business processes and inspects procedures to see if they would meet changing business needs

• Manages BR, performs requirements, analysis, along with the creation of User stories in Jira

• Analyzes User stories and business acceptance criteria for the applications

• Uses MS Visio to carry out the business modeling and data modeling efforts to develop the business architecture for rapid and controlled application development

• Supported PO in writing UI wireframes with Balsamiq

• Prepares Test reports and creates User Manuals for the end users

• Participates in design review meetings and translates the requirements to the developers and guides the team

• Peer-reviews Test cases with other team members and executes and validates Test cases against the application

• Demonstrates completed Use story to Product Owner using screen sharing

• Completes assigned task in a timely manner in each Sprint and reports potential if any roadblocks to the team in a daily-stand-up-meeting

• Acts as a Tier-2 Help Desk support analysis to help analyze if given tickets are system defects or user errors TEKsystems 04/2016 - 02/2018

Business/Requirement Analyst

Owings Mills, MD

• Worked on custom integration document delivery and business process configuration

• Created ad-hoc integrations for changes such as Status Data, Employee Indicative Data, Allowance, Bonus, Time Tracking, Absence Management, Global Mobility etc.

• Designed UI wireframes with Balsamiq

• Designed and configured Workday Business Process for HCM including Hiring, Job change, Propose Compensation, Termination etc. by creating Process Mapping, Process Flow Charts, SIPOC diagrams, Swimlane Diagrams

• Used Jira to manage Backlog and write clear and effective User Stories for the development team

• Worked with end users and vendors to define business critical needs and analyze the possible technical solutions by gathering requirements and document (via RACIs and MS VISIO process flows) and standardize HR functions

(payroll, compensation, allowance, OTP) for communication to end users and IT support team

• Created BRD, FSD, URS and CR documents for system application development

• Interfaced with the developers and testers to provide support and resources needed to resolve domain and technical issues

• Involved in Functional testing, User Acceptance Testing, System Testing, and Parallel Testing

• Facilitated UAT testing with the business users and prepared Test scenarios, and Test scripts to execute the test cases

• Performed System testing and helped end users in UAT

• Worked with PM on various Project Management activities: keeping track of Project Status, Deadlines, Environment Request, and Compliance Issues

• Organized and participated in Scrum meetings

• Worked with vendors to confirm interfaces and exports worked without errors in the upgraded environment

• Worked as User/Customer advocate and negotiated with user as well as technical team and management staff to resolve any outstanding requirement conflict during the SDLC process ExTech Systems 09/2014 – 02/2016

Vienna, VA

Business Analyst

• Developed, implemented and documented software development and SQA process:

• Worked on data migration from legacy systems to Workday system using iloads and Enterprise interface builder

• Identified the process improvement opportunities by reviewing the process with end users, documenting the as-is and to-be processes

• Documented, coached and elicited business requirements from SMEs by writing User stories in Jira

• Conducted Business Requirements Gathering and Business Process Management through JAD sessions, workshops, Interviews etc.

• Conducted and facilitated all aspects of Scrum

• Involved in creating of illustrations like Wireframes using Balsamiq, Mockups, Release Notes, Activity & Sequence Diagrams, Data maps, Data Dictionary and Modeling, Business Process Workflows using MS Visio/UML

• Evaluated, analyzed, and mapped Business Processes working with the Business Units to determine possible solutions to increase efficiencies and productivity

• Developed non-functional and functional requirements documents such as BRD, FRD, CR and SRD

• Maintained the Traceability Matrix Table

• Prepared and executed Test plans, Test cases and Test procedures Education

Far Eastern Federal University 09/2004-06/2009

• Bachelor of Science - International Tourism and Hospitality Anne Arundel Community College 09/2009-06/2010

• Business Management/ Law/ German

Scrum Master Certified 2019 - Present

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