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Customer Service Assistant

Location:
Calgary, AB, Canada
Posted:
May 11, 2020

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Resume:

GLENDA RODRIGUES

Calgary, Alberta

587-***-****

adc6a9@r.postjobfree.com

https://www.linkedin.com/in/glenda-rodrigues-84444347/

CAREER SUMMARY

Dedicated professional with 3+ years’ experience of office administration and 9 years of customer service in delivering friendly service and personalised attention to all clients. Excellent communication and organization skills, with an ability to streamline office procedures to increase efficiency.

HIGHLIGHTS OF SKILLS

Handle incoming telephone calls and messages and forwarding them to the concerned departments

Maintain client confidentiality, privacy and security in a professional manner

Proficient in MS Word, Outlook, PowerPoint through client correspondence, compiling data and statistics

Monitor and distribute both electronic and regular incoming mail, proofread correspondence, documents

Develop communication strategy/materials for meetings and events to disseminate information to ensure smooth working within the department

Address front desk queries and greet people in a professional manner

Schedule and confirm meetings

WORK EXPERIENCE

Office Administration Assistant – Calgary Immigrant Women’s Assoc. (Practicum)

2020

Compiled and organized about 400+ paper documents inclusive of client consent/one on one counselling/service forms for clear and transparent filing access

Learned in depth about the wide range of service programs that CIWA offers to ensure effective handling of queries from front desk visitors and take calls to assist reception area when needed

Covered reception desk on 4 floors to provide respite to 4 receptionist positions

Special Education Assistant- Calgary Catholic School District 2019-Present

Encouraging and supporting 1-7 children on a daily basis by guiding them to make correct and desired choices in their learning

Developing rapport with children and collaborating with homeroom teachers to help children gain confidence to engage in learning activities

Using simple observation child assessment techniques on children’s behavior and then presenting this feedback to homeroom teachers

Homemaker (Due to constant relocations) 2001-2010

Drawing up a weekly budget for groceries and other household expenditure and ensuring that spending was within the budget

Organizing and planning children’s birthday parties using budgeting skills, scheduling appointments, planning skills for organizing facilities and detail such as decor, location, invitee list, return gifts and entertainment

Assisting in children’s school activities like ‘Around the World School Day and volunteering to accompany children on approximately 2 field trips per year

Steno-Secretary/Customer Service - Singapore Airlines, Mumbai 1989-2001

Recorded and servicing customers with excellent customer service through telephone calls amounting to approximately 100 calls per day

Carried out front desk ticketing sale inquiries and transactions servicing about 15-20 customers per day

Assisted in compiling market reports on a daily basis, handling correspondence and maintaining confidentiality with clients in a professional manner

VOLUNTEER EXPERIENCE

Library Coordinator – St. James Catholic Church 2019-Present

Managing the library by organizing books according to genre, providing updates of new book arrivals to the parish secretary

Facilitator – Calgary Immigrant Women’s Association 2018-2019

Helping facilitate mock interviews for about 10-12 candidates a day in the Fast Track Employment Skills Program providing feedback on how good their chances were to be selected for the job offered

Assisting in making about 10 phone calls a day to attaining feedback as to how the Fast Track Employment Skills Program has helped attendees acquire jobs successfully

Play Champion – Central Library/Signal Hill Library 2018-2019

Conducted 5-6 guided activities with children to get them involved and nurture their potential

Support and interact with approximately 20 children on a weekly basis with their parents at the early learning centre through ‘play’

Youth Leader/Mentor – Singapore, Aberdeen, Paris 2009-2017

Assisting 18 youth in global church communities mentoring, teaching, and guiding them to use their talents and resources towards community projects, discussing how to face problems and move forward and get involved in fund raising activities

EDUCATIONAL/PROFESSIONAL QUALIFICATIONS

Office Administration Program – Calgary Immigrant Women’s Association

MS Office Intermediate Program - Calgary Immigrant Women’s Association

Bachelor of Arts in Psychology, University of Mumbai



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