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Customer Service Manager

Calumpit, Bulacan, Philippines
May 11, 2020

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Moataman Hussien

Mobile: +639********* E-mail:


Hospitality &Guest Relation, strong interpersonal skills with a proven record of accomplishment, corporate managers and employees service,Proven background in improving operational turnaround.

Recognized as an efficient team player who generates significant growth in hotel revenue and effectively motivates personnel to provide superior

customer service.


IHG (Intercontinental Hotels Group) Manila-Philippines

October 10-2016 till Jan 15-2018

Reservation Agent-Arabic Specialist

. Ansewring the calls fro the clients in Middle east and handling the reservations for all Intercontinetal hotels group in the worldwide.

. Offering the suitable rooms or suites for the guests.

. providing the guests for all information about our hotels in the worldwide.

. contacting with the hotel to arrange the customers special request .


April 2010 –March 2013

Watchman Receptionist

-Receive the visitors to the committee and registration.

-Monitor time to time if what is going on around the premises and report to the security manager for any possible emergency.


August 22 –November 2009

Call Center Agent

-Serving and providing the guest with all information about hotel & facilities.

-Transferring the caller to the right extension number.

-Supporting the guests in office services (photocopy, scanning, binding, faxing).

-Serving the guests in B.C for sending & receiving their parcel.

Le Meridien Hotel – Syria – Damascus

July 2008 – May 2009

Guests Relations Agent

•Checking that the room is vacant ready on Opera before going to check the VIP room or suite.

•Ensuring that the room/suite allocation matches the welcome card addressee

•Walking around the entire room checking that everything is in place, clean and tidy and ready for the guest's arrival.

•Greeting the guest & escorting him to the room and giving him a brief idea about the hotel facilities.

Carrefour Hypermarket-KSA-Riyadh

April 2004-April 2008

HR coordinator & Help Desk Agent

•Working on (Civil Soft) system as data entry for all new joiners in company.

•Issuing medical cards and ID cards for all employees.

•Creating new strategies and developing the policy of the company.

•Receiving attendance reports from managers of sections and handing them over to payroll accountant.

•Receiving and distributing incoming mail; reviewing and evaluating mail to identify those items requiring attention priority from the management.

Education & gradute:

High school

Personal information:

Name: Moataman Hussien

Date Of Birth: Aug 01-1974

Nationality: Syrian

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