T O M S I N E Z I P H O
GUGULETHU CAPE TOWN
A committed, matured and well-motivated individual with more than 6 months experience working as a Contact Centre consultant hoping to secure a position where I will be able to interact with customers in a Call Centre environment on a daily basis.
Personal skills: Patience, Client focused, reliable, advanced verbal and written communication skills, self- motivated, disciplined flexible.
Computer skills: Microsoft excel, Access, Excel, Outlook, PowerPoint, Publisher, and Word. Email, Web and Social Skills, Typing skills 30 wpm fast and accurate. Organizational skills: Neat, Efficient, Organized, Manage time effectively, Can prioritize own work load, Able to work under pressure, and multitask.
Administration skills: Filing, Data capturing, using office equipment. Education
Lamplough Senior Secondary School (2010-2012)
Qualification Obtained : Matric
Position held (contract): Contact Centre Consultant (June 2019-to date) Company: Data Factory
Doing Admnistration work for unclaimed benefits for different fund administrators including Old Mutual, Liberty, and Momentum etc.
Managing large amounts of inbound and outbound calls in a timely manner. Identify and understand customer needs and provide members needs to consistently provide a high quality service.
Escalating queries or complaints to the appropriate channels ensuring that they are handled and resolved. Data Capturing (Type in data provided directly from customers) Input text and data from documents into spreadsheets, databases or electronic files. Assist other administrative staff in filing, Xeroxing, typing and other tasks as necessary Respond to Members queries.
Manage filing, mailing, correspondence and other management tasks. Generate customer interest in the services or products offered by the company. Position held: Call Centre consultant (National election period) Company: ISilumko staffing (Go TV project)
Handling voter’s queries over the phone
Manage the complaints, troubleshooting significant voter problems Provide general information to voters
Reasons for leaving: Contract ended.
Position Held: Administrator / Assistant Teacher (2016-2018) Company: Good Hope Christian Academy
Preparing and typing lesson plans, and evaluating students’ progress Performing general office duties such as answering telephone inquiries Filling, mail, spreadsheets and journal entries on a daily basis. Attending meetings and recording minutes
Communicating with parents about students’ progress Data capturing
Reason for leaving: Company closed
Initial & Surname Cell Number Relationship
M Patten 086-***-**** Team leader (Data Factory)
A Aspelling 021-***-**** Team leader (data Factory) L Micheal 021-***-**** Team leader (Isilumko staffing - Gotv project) M Mazwana 073-***-**** Colleague (Good Hope Christian Academy) Z Nkosi 083-***-**** Colleague (Good hope Christian Academy)