SUMMARY

Experienced Business/Quality Assurance Analyst with strong analytical and organizational skills. Excellent interpersonal, written and verbal communication skills. Knowledgeable in financial analysis, accounting, and risk management. Extensive healthcare insurance experience in the fields of Information Management, Underwriting, Financial Accounting preparation, Customer Service and Product Development

Business Analysis Customer Service Operations

Quality Assurance Testing Financial Accounting/Billing

Client Relations Presentations & Reporting

Healthcare Analytics Interpersonal Skills-Communication

PROFESSIONAL EXPERIENCE

Synthesis Health Systems -Boston MA

Business Analyst Consultant – Gallagher Student Health Division of AJG 2019-2020

Created Business Requirements, User Stories and Acceptance Criteria for Universities and Schools contracting GSH for Eligibility and Enrollment management for Medical, Dental and Vision coverage

Engaged collaboratively with Account Executives and Managers to build strong relationships assuring business requirements excellence

Offered innovative solutions to solve and streamline business process obstacles

Interactive Business Systems (IBS), Naperville, IL 2011-2019

Business Analyst & Quality Assurance Analyst Consultant – Delta Dental of Illinois

Created Business Requirements, User Stories and Acceptance Criteria for Dental and Vision product development

Engaged collaboratively with Account Executives, Project Managers and Developers to build strong relationships assuring robust business requirements

Built detailed thorough requirements incorporating process improvements

Crafted and documented QA Dental testing plans to support scheduled releases and deployments

Produced detailed and thorough test cases to ensure business requirements are satisfied

Led design and development of regression testing

Comfortable working in an AGILE environment using JIRA, RALLY, TestRail, SharePoint

Provided effective support and collaboration to business users during UAT

Blue Cross Blue Shield, Chicago, IL 2003 to 2011

Senior Director, Analytics and Information Management & Customer Service Operations

Developed and presented business cases to senior management to secure funding for corporate wide projects. Directed and implemented Enterprise Content, E-mail and Records Management programs and Implemented an enterprise wide search technology solution

Managed a Customer Service Operations team to liaise between the call centers and IT for technology enhancements and process improvements

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