Customer Service Representative

MOHAMMAD SAAD

Al Faisiliya, Dammam, KSA

Contact: +966********* Email: ************@*****.***

Career Objective

To seek a full-time Teaching position in a institute or School, where I can make great contributions toward the organization and leverage my skills to in customer service.

Core Competencies

2+ years of experience in customer service and 2+ years in teaching

Strong organizational, administrative and interpersonal skills

Knowledge of the Ministry of Education policies including curriculum development and growing success

Excellent verbal and written communication skills

Strong experience in handling inbound and outbound phone calls and sales

Ability to develop a teaching binder based on course outline, lesson plans, and assessment

Team Management

Experience in a fast-paced dynamic environment

Clear and articulate speaker with exceptional problem-solving skills

ability to manage multiple tasks and projects

Technological Proficiencies

Siebel, Bms, Adobe Visual Basic, Microsoft Office Word, Excel, PowerPoint, Outlook

Professional Experience

Customer Service Representative and Assistant quality control,

Mobily Telecommunication (Etisalat) Dammam, Kingdom Of Saudi Arabia

August 2018- Present

Customer Service Representative accomplished in software troubleshooting and up-selling Premium memberships. Dedicated to keeping excellent customer interaction records. Performing customer service duties like selling products, entering client data into databases, solving out the issue of customer within AHT duration. Handling customer complaints and ensuring customer complaints in a professional manner with 100% quality assurance. Dealing with outbound calls for different clients by selling company products, generating income, and meeting monthly KPIs targets. Keeping track of calls quality measurements according to the company policy. Trustworthy and empathetic.

Teacher, Floor Supervisor

Hala International School, Jeddah, Kingdom Of Saudi Arabia

June 2016 – July 2018

Worked as a Science, English and Art teacher and headed the science department for Primary grades. Prepare course outlines and weekly lesson plans for the assigned courses such as Science and technology following the British Curriculum. Developing lesson plans and the science curriculum. Assess and evaluate students’ achievements based on course expectations in accordance with School's and Ministry of Education's guidelines Organizing events related to the subject, such as Science exhibitions, Art competition, Debate, Spelling bee competition, Science expos, and trips to factories that made juices and products for children. Developing activities catered to the different learning abilities of children to enhance their knowledge and generate curiosity within the sciences fields. Hiring teachers for science and social studies subjects, conducting interviews, primary assessments, and observing demo classes with the principal. Overseeing other extra-curricular activities, aimed at improving students' understanding in difficult areas of their courses and events such as bake sales, Monthly assembly, sports tournaments, exhibition etc.

Key Responsibilities

Lesson planning, management and Execution.

Develop teaching binder including course outline, unit/lesson plans, and assessment

Providing Staff training & Development.

Class room management, extracurricular activities and various school programs.

Reporting to parents and management about student’s performance and weekly reports

Communication & Coordination via MLG.

Logistical coordination for official engagement.

Execute plans to drive key performance indicators to maximize profitability

Act as a partner between customers, associates, store leaders and corporate business partners

Supervision and updating office records of visitors, telephones, dispatch and reception of mails.

Collection of quotations from suppliers and maintain the office Assets.

Be in charge to ensure the availability of office and school supplies.

To manage the suppliers and keep a good relationship with them.

Planning Educational and field trips for School students.

Assisting with New-Employee Training

Education

Bachelors of Commerce (B. Com-Cost and work Accounting)

Pune University, Pune, India

2013-2016

Diploma in advance Accounting

Ness Wadia College, Pune, India

2014-2015

Certifications / Courses

APA Achievement Mobily

Mobily,Dammam, K.S.A

Professional Development Teaching Course

British Council, Jeddah, K.S.A.

Lesson planning and Class Room Management

British Council, Jeddah, K.S.A.

Engaging with gifted and talented learners

British Council, Jeddah, K.S.A.

2019

2018

2018

2018

Language Skills

Language

Reading

Writing

Speaking

English

Arabic

Urdu

Hindi

Gujarati

Very Good

Good

Good

Good

Good

Very Good

Good

Good

Good

Good

Very Good

Good

Good

Good

Good

Reference

Mr. Shoaib Kazi (Manarat International School)

Mobile number: +966*********

Mr. Riyaz Yusuf (Manarat International School)

Mobile number: +1-437-***-****

Contact this candidate