Sana Zehra, CSM, MBA

Oakville, L*M *H*

Tel: 647-***-**** Email: adc60y@r.postjobfree.com LinkedIn: www.linkedin.com/in/sana-zehra Highly skilled Project Management Professional and Scrum Master with over 5 years of experience and a proven track record of delivering stellar projects across a broad range of industries including Healthcare, Fintech, Insurance, and Technology.

Professional Summary:

5+ years of project, product and account management experience in Agile and Hybrid models.

Experience managing geographically dispersed remote teams.

Master of Business Administration (MBA)

Certified Scrum Master (CSM) and working towards PMP (Project Management Professional) Certification

Knowledge and expertise in Tools including Jira, Confluence, Gsuite, MS Office, Slack, Zoho, Trello, Youtrack, Harvest, and Forecast

Professional Experience

Digital Project Manager - ReasonOne May 2018 – Apr 2020 Key Achievements/Tasks:

Spearheaded and delivered 3 large, 5 medium digital transformation projects of varying complexity within a span of 22 months.

Optimized and achieved 85% team utilization rate by load-balancing the schedule and work- streams, up from 70%.

Created and maintained Risks & Issues (RAID) log for each project and ensured 80% of the risks are mitigated before they transition into issues. In addition, maintained a mitigation strategy for every open risk.

Led three teams of cross-functional skill-set including Developers, QAs, Digital Strategists, UX/UI Specialists and Business Analysts/Product Managers.

Developed project documentation including WBS, Project Plans, Deployment Plans, Communication Plans and Budget Reports.

Facilitated Scrum ceremonies (backlog refinement, sprint planning, daily scrum, sprint review and sprint retrospective) and tracked progress metrics (velocity, burndown, capacity utilization).

Ensured the effective utilization of tools including Jira, Confluence, Youtrack, Gsuite, Harvest & Forecast for organizing teams’ work on various competing priorities and timelines.

Provided weekly and ad-hoc status reports to project stakeholders and reported on key performance metrics (budget, progress, schedule and risks/issues). Project Manager - Aga Khan University Hospital December 2016 – May 2017 Key Achievements/Tasks:

Part of the award-winning team (Gold Award for Innovation in Hospital Management) for the ‘Re- engineering the Hospital Discharge’ project. The project resulted in a saving of $1M annually by upgrading existing infrastructure and implementing system changes which led to an expedited and efficient patient discharge process.

Advocated and collaborated with the PMO to establish agile software development practices and coached the team to adapt elements of Scrum to improve project execution.

Manage projects for the Business Process Improvement team dedicated to improving patients’ experience and minimize inefficiencies for the processes. Project Manager – FSD Solutions December 2013 – November 2016 Key Achievements/Tasks:

Successfully delivered 10+ digital transformation projects including web and mobile applications, utilizing multiple pods in an agile framework.

Facilitated Scrum rituals and monitored the team’s velocity, ensuring waste elimination with each release.

Assisted the PMO by creating & maintaining the resource allocation matrix for 30+ resources on a monthly basis to ensure optimal resource utilization. Business Analyst – Euronet Worldwide May 2012 – November 2013 Key Achievements/Tasks:

Played a pivot role in the analysis and acquisition of the AlBaraka Bank Core Banking migration project worth US$3 million from their legacy system to Euronet’s proprietary platform (ITM).

Managed & maintained UK Barclays bank’s account with a revenue turnover of more than $1.5M per year for the state of the art technological solutions (EMV Acquiring, 3rd party gateway services).

Perform research, technical gap analysis to align the requirements with the business objectives and assess ‘as-is’ and ‘to-be’ scenarios to prepare business requirement documents (BRD). Education & Certifications

PMP (Project Management Professional) Expected June 2020 Certified Scrum Master (CSM) April 2019

Master of Business Administration (MBA) 2011-2012

Bachelor of Business Administration (BBA) 2006-2010

(International Degree verified by Comparative Education Services (CES), University of Toronto)

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