Digital Marketing Customer Service
Resume:
Abelardo Valenzuela
Guadalupe AZ 85283
*************@*****.***
Objective: To promote and enhance the success of a fast-paced company, while continuing to advance within the company in a challenging and rewarding position. Work Experience
Google/Ttec Tempe, AZ
Digital Marketing Strategist/Specialist 07/17 – Current
● Managed multiple client digital advertising accounts including the planning, launching, optimization
● Advertising across Google platforms, search ads, display ad, youtube, remarketing ads
● Develop, monitor and track citation and citation related tasks and maintain internal records
● Assess and negotiate fees and costs associated with various Ad’s and tags.
● Managed client relationships and expectations through consistent direct interactions.
● Compiled and analyzed data necessary to produce informative client reports.
● Monitored progress of ongoing campaigns and recommended innovative change as needed.
● Tracked return on investment (ROI) on PPC campaigns through accurate management and implementation.
● Analyzed and reported results directly to clients.
● Offered performance recommendations to improve campaign effectiveness.
● Improved click through rate (CTR) and ROI for over 100 accounts across USA.
● Established a series of management and reporting spreadsheet databases to improve workflow.
● Delivered customized products and advertising strategy for each account.
● Sales for ppc accounts with budgets ranging from 5k to 300k a month.
● Scheduled clients and did follow ups on all accounts also did outbound sales and inbound Newtek Phoenix, AZ
Assistant Vice President of Merchant Services 05/15 – 05/2017
● Market Product/Go out to Vendors
● Host events for new product. Attend new product events
● Work on marketing for EPP. Set up events with vendors
● Cross sell other Newtek services to new and/or existing customer
● Contact assigned referrals within compliance guidelines
● Oversee the Newtek referral system (NewTracker™)
● Researches and analyzes the referrals business / industry
● Determine the best solution for referral processing needs
● Prepare merchant proposals using pricing within set guidelines
● Responsible for filling out merchant applications
● Follow up on merchant applications/Wells Fargo and West America
● Up sell additional Electronic Payment Processing (EPP) products
● Responsible for retaining existing Electronic Payment Processing account
● Sell Ecommerce Gateways / Auth.net, USA E pay
● POS systems such as Clover, Elevon
OnTrac Chandler, AZ
Executive Account Manager 02/14 – 01/15
● Take incoming calls on a daily basis
● Handle all account process for Sephora
● Handle all account process for Apple
● Take orders and process emails for daily numbers
● Provide world class service to major clients
● Communicate with dispatchers to ensure delivery
● Walk thru delivery times and signatures for clients
● Attend meetings with clients for support on deliveries
● Provided assistance for customer on major shipments
● Provided daily number and stats for clients on delivery
● Make sure are routes are covered and ended correctly Bank of America Tempe, AZ
Mortgage Specialist 07/13 – 02/14
● Take incoming calls on a daily basis
● Process Loan Modifications
● Take calls on a daily basis
● Take payments on loan accounts
● Provide world class customer service
● Go over payment history with third parties
● Walk through loan holders with online help
● Process tax forms, 1099a and 1099c
● Provided assistance to customers in foreclosure
● Provided county tax information to mortgage holders
● Process and send escrow refund checks, also assisted in bringing amount of escrow down Chase Paymentech Tempe, AZ
Customer Service Tech Support 04/12-07/12
● Update files, research problems
● Provide, information on transactions
● Take calls on a daily basis
● Provide world class customer servicer for our members
● Submit request for other departments to update terminals
● Load gift cards with funds, Call get authorization on large transaction
● Coach Members on how to run transaction on terminals
● Dll New Software as needed for Terminals
● Run the transactions and money amounts on Spanish splits Isagenix International Chandler, AZ
Events Coordinator 07/08 – 04/12
● Host Events for over 5000 members
● Make events flyers set up web sites
● Set marketing guidelines for events and parties
● Keep track of vendors and money spent
● Budget events with allowed funds
● Update files, research problems
● Provide, distribute, and place orders
● Take calls on a daily basis
● Provide world class customer servicer for our members
● Summit Call Res to other departments for members
● Load Members orders to Isa Map
● Coach Members on product
● Attend Isa University when made available
● Create Spreadsheets for will call orders
● Create labels for UPS shipping
TSYS Acquiring Solutions/Virtual Processing Services Tempe, AZ Merchant Activation and Training Reports Monitor / Lead 05/02 - 01/07
● Monitor Attendance and time cards for temps
● Monitor stats for temps along with some permanent staff
● Escalate issues regarding temps to Debi Birch, staffing coordinator
● Attend various meetings regarding projects
● Counsel, coach, and train TCSR’s
● Perform trainings for the conversions department, for new hires
● Take supervisor calls
● Traveled to Georgia to train and assist with supervisor coverage Education
May 2006 South Mountain Community College Phoenix, AZ
(64 Credits toward Associates in General Studies)
May 2000 Marcos de Niza High Tempe, AZ
Summary of Qualifications
● PC Knowledge including CentreVu Supervisor, Word, Excel, Access, Outlook
● Knowledge of Kronos Systems
● Avaya Interaction Center (soft phone)
● IC manager (outbound dialer)
● 10 key by site and touch
● New Tracker /Wells Fargo West America Loan Apps
● Hosted and planned many events in Southern California for non-profit
● Coached and planed Guadalupe little leagues and tournaments Languages
Speak, Read Spanish
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