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Customer service customer representative

Mumbai, Maharashtra, India
May 11, 2020

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Sonali Mane

B-*, ***, Lord Shiva’s Paradise,

Mhasoba Maidan,

Kalyan (W)-421301

Dist-Thane, State – Maharashtra


Mobile: +91-981*******

Executive Summary:

Support professional experienced working in fast-paced environments demanding strong organizational and interpersonal skills. Confident and poised in interactions with individuals at all levels. Resourceful in completing projects, ability to Multi-task effectively and detail oriented.

Key Areas of specialization:

Excellent Communication Skills

Team Player

Quick Learner

Multitasking & Flexible

Professional Experience:

Worked with Jetaime Production house from jan 2018-jan 2020 as A Marketing Head.


oGenerating leads through social media handles like Facebook and Instagram

oMaintaining social media pages regularly and updating them with relevant and latest

updates regarding our photography services

oAttending the leads over call, scheduling meetings with the prospective clients

oFinalizing the leads and thereby managing all the post production communications with the client

oActing a a link between the photographers and the customers

oHandling the queries / suggestion and complaints of the clients

oProviding apt solutions and responses within a short span of time after proper investigations and discussion with the relevant teams

oAttaining feedback from all the customers and making sure they are satisfied with the quality of work

oReaching the old clients with schemes and offers and convincing them to grab the various offers

oCompiling the data of clients and maintaining the data from time to time

oManaging the revenues and the expenses

Worked as an Asst. Manager in Response Scheduling Department in Bennett Coleman & Co. Ltd. (BCCL) from July 2005 – Oct 2014


oScheduling of Classified & Display advertisements in SAP Software.

oHandling Customer inquires, suggestions & complaints pertaining to the


oHandling upfront customers and attaining to their queries.

oComing-up with novel ideas, introducing special features in the Times group publications at regular intervals

oSecuring Additional revenues by promoting Innovative Advertisements

oExplaining Ad particulars to the customers and the Advertising Agencies.

oUpgrading the patrons to Advertise further by explaining them diverse packages

oBuilding of PR by organizing social events, parties & picnics for the Ad Agencies

oOrganizing seminars and training Sessions for the Ad agencies to give them a brief summary of changes in rates and innovations in Advertising

oStriving towards reducing unethical practices of Ad Agencies by keeping a track on regular basis

oTraining to New Arrivals

oHandling upfront customers and attaining to their queries.


Won Star of the Month Award (top Performer) for several months

Worked as a senior phone banking officer in Axis Bank Ltd.

(From feb 2005 to july 2005)


oAssisting customers related to all types of bank accounts to handle banking transactions, customers queries etc.

oProviding information regarding new offers and promotions.

oActing as a link between branch and customers

oAttending Banking associated queries, requests & providing solutions to their complaints by raising service requests to the pertinent branches.

oAttending priority customers and providing high value services.

Worked as a Customer Care Executive in Reliance info stream Pvt Ltd

(From June 2004 to jan 2005)


oHandling inbound voice calls of Reliance India Mobile Customers and attaining to their queries, requests and complaints

oArranging quality meetings and explaining updates to team members.

oAssisting team leader in generating reports and maintaining records

oTraining to new arrivals.

oHandling upfront customers and attaining to their queries.

oProduct training to prospective customers

oCollecting forms and verifying all the mandatory information


Completed teachers Training course (ECCED with first class)

Management courses

oPGDBM from Welingkar’s Institute of Management - Mumbai

Specialization in Human Resource (2005-2007)-

oDiploma in Human Resource Management from Welingkars Institute of Management- Mumbai (2004-2005) from Mumbai University secured 70% (2003-2004)

oH.S.C. from Mumbai University secured 72% (2000-2001)

oS.S.C from Maharashtra State Board secured 79% (1998-1999)

Skill Set:

Operating System : Windows 10

Apt with social media and digital marketing strategies

Apt in handling social media pages like Instagram, Facebook, linkedIn

Personal Details:

Date of Birth : 25th Dec, 1983

Marital Status : Married.

Languages : English, Hindi, Marathi.

Place: Mumbai



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