Manager Sales

James Adragna, Citrus Heights CA *****

https://www.linkedin.com/in/james-adragna-product-manager/

QUALIFICATIONS

Proven and driven professional with over 14 years of experience providing project management; systems analysis; and software development, implementation, and support within the Healthcare industry.

Manage multiple projects with moderate to high levels of business and technical complexity and risk.

Able to apply principles and techniques of information systems to analyze product requirements in order to determine the product strategy meets the business model.

Identify client requirements and perform detailed analysis of client data to devise customer deliverables and project plans.

Review and analyze specifications, functional requirements and business processes to provide analysis of customer success metrics for overall performance.

Skills include: Business Analysis, Agile Practices, Scrum process, JIRA, Confluence, Product Management, Product Lifecycle management, Software lifecycle, eCommerce, Salesforce, Requirement Gathering, Documentation.

EXPERIENCE

eHealth Insurance – Senior Product Manager 11/2011 – 3/2020

Responsible for Product Manager functions such as Analyze Business needs, Gap Analyst, Product Data, Project Management, Planning, Scheduling, and implementation of software and API integrations throughout the product lifecycle. Managed, created and implemented the product roadmap for application innovations and enhancements. I get to bring the Product Vision to life.

Key Projects:

Improved our eCommerce Medicare.com domain with cross-functional teams to improve and enhance the user experience for our customers, measure top of funnels performance and reduce churn.

Expertise in understanding and analyzing the User/Business Requirements and Software Requirement Specification

Lead collaboration meetings with cross-functional teams as well as external customers and vendors to interpret, define and create requirements documentation and wiki pages

Updated documentation due to change request or product enhancement.

Project Managed multiple projects through the project life cycle from inception to release

Conducted User, Market, Customer and Industry Standards research to improve user experience and sales success

Recognize problem areas, and evaluate the possible alternatives as well as implement effective solutions.

Implemented updates for performance, mobile enhancements, sales transactions, and SEO improvements.

Analyze key metrics to monitory product performance ROI.

Updating software features and integration to support our Back- Office system as well as our CRM system.

Analyzed Business needs, defined Requirement, Document Procedures

Lead collaboration meetings with cross-functional teams as well as external customers and vendors to interpret, define and create requirements documentation and wiki pages

Project Managed multiple projects through the project life cycle from inception to release

Updated documentation due to project enhancement or change request

Analyze key metrics to monitory product performance ROI.

Systems impacted were: Document Management, Plan Proposal, work queues, and call scheduling to automate services and improved efficiency by 50%

Migrated our lead service from SOAP to a Rest API in support of our lead collection, storage, and parsing. 90% improvement in this process.

Updated our outbound sales call strategy with a 35% improvement in customer contact which included a 20% improvement in sales.

eHealth Insurance - Product Manager 9/2009 – 11/2011

Developed and maintained our SaaS eCommerce platform technology solutions to our business and government customers.

Expertise in understanding and analyzing the User/Business Requirements and Software Requirement Specification

Lead meetings with cross-functional teams as well as external customers and vendors to interpret, define and create requirements documentation and wiki pages.

Project Managed multiple projects through the project life cycle from inception to release

Delivered a white label multi-tenant eCommerce product to allow customers and brokers to online enrollment.

Delivered a broker portal that has broker tools to allow brokers to also sell health insurance in a paperless environment.

Analyze key metrics to monitory product performance ROI.

This was a $25 million dollar a year enterprise product.

eHealth Insurance – Carrier Relations Business Analyst 9/2005 – 9/2009

Created business analytical reports and documents for achieving system and software enhancements to support company, product and compliance directives.

Analyzed system and reporting for an eCommerce platform.

Analyze key metrics to monitory product performance ROI.

Worked with cross-functional teams as well as external customers and vendors to gather requirements and translate them into working PRD.

Supported Content, Enrollment, and PCI compliant payment processing frameworks leveraging web applications and third-party vendor API integrations.

Project Managed multiple projects from inception to release

Provided written communication and training sessions of changes to cross-functional departments.

Health Net Inc. – Member Service Supervisor 5/99 - 8/2005

Direct supervision of Customer Care Call Center staff (including hiring, training, monitoring, evaluating and performances of corrective action as required). Leads staff toward the achievement of departmental and company goals. Identify the needs for system or reporting changes to accommodate new contracts or state programs.

SCRUMstudy Scrum Fundamentals Certified (SFC)

SCRUMstudy Scrum Master Certified (SMC)

(Cell) 916-***-****

(Email) adc5xo@r.postjobfree.com

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