Sreejayee Roy

204-***-**** adc5wm@r.postjobfree.com www.linkedin.com/in/roysreejayee018

Profile

Ambitious and enthusiastic service and client focused professional. International experience and exposure to diverse technologies, cultures and business operations, able to manage entire team single handedly. Meet every deliverable with assured success with the help of effective communication and negotiation skills aligning and comprehending with the business thought processes. Believe to accomplish, stretching beyond expectation with sincerity, agility, coming out with the best results in stressful situations, interacting with different business user groups.

Participated in 3 full cycle SAP implementations. In-depth knowledge of the processes related to purchase orders, delivery and billing, reimbursements, and business contracts.Responsible primarily for successful implementation of SAP, providing functional expertise, guidance, presentation, and instruction on SAP products to clients. Very good knowledge of SAP R/3 integration (3 implementations). Skills and Career Expertise

Requirements gathering Working with user groups/clientele Technical and functional documentation Requirement analysis Database management Business Process analysis, improvement User Acceptance Testing Data analytics, migration Leadership and Communication BI, ERP, SAP solutions Spreadsheet management Configuration/ Change management Training /motivation Strategy SQL, JIRA, Use case/process modelling Technology and business consulting Forecasting, planning, budgeting System requirement facilitator Professional Experience

IT Analyst (Business process specialist) 2016-2018 System Engineer (Team Lead) 2015-2016

Tata Consultancy Services Ltd, Kolkata, India

Professional experience 2018

SAP CRM consultant:

• Provided utility services (electricity, gas, water/waste services) working for Enmax Corporation

(service provider to the City of Calgary (Canada)) functioning as an SAP Customer Relationship Management Consultant.

• Develop efficient strategies for management utilizing research reports and organizational performance information. Primary upward interaction is with direct supervisor or teams leads.

• Performed detail system analysis, develop functional and technical specifications. Proficient in using databases, SQL queries and SAP Business Objects

• Assisted in solving issues pertaining to installation services (Incidents and Service Requests logged by Customer Support Executives in Canada). Incident Management ticket creation, dispatch and resolution. As a member of the Development Operations (Dev-Ops) Team, performed individual activities including; solving incidents, service requests, regular monitoring activities, worked towards meeting the deliverables as well as change management of ongoing initiatives.

• As a functional point of contact, coordinated and managed the entire team servicing customer from the front end with relevant updates and resolution of issues. Driving the development of both functional and system specifications for SAP CRM.

• Prepared Business Requirement document (BRD)/Functional Design Document/Relevant Knowledge articles/ Resolution document based on thorough analysis of data collected from requirement gathering and gap analysis. Came out with optimal solution explaining the logic, scenario and scope of changes including Code Changes/Configurational Changes as per requirements.

• Worked in coordination with members of other modules (SAP FICA, Billing, Device Management, Sreejayee Roy

adc5wm@r.postjobfree.com

Page 2 of 3

SharePoint, NetWeaver and the QA Testing Team for successful change implementation/deployment/issue analysis and resolution).

• Assisted in entering and updating Issues (Epics, Stories, and Tasks) onto JIRA Agile application.

• Developed the product backlog along with Product Owners and participated in sprint planning, daily scrums, testing, retrospectives and sprint reviews.

• Create new compliance and organizational procedures and train personnel. Evaluated efficiency and effectiveness of practices and policies and made updates for improvement.

• Ensured prompt end-to-end delivery of critical issues (including weekend support for outages/refresh/startup/shutdown activities/ functional validation /Standard SAP Configuration) to meet the requirements of the business.

• Working with cross functional teams to align “Go-To-Market” goals and tactics across the CSI Organization

• Be an active part of sales and delivery of CRM engagements, with specific focus on Siebel, working with the Customer Units and Engagement Practice organizations

• Take part in providing education for CSI regional teams on Siebel CRM solutions and trends

• Responding to RFIs and RFPs, and ensuring quality and consistency of scope, and cost estimates

• Engaging in on-site consulting for CRM system integration projects and ad hoc consulting assignments

• Acting as consulting lead for solutions, with a high level of Customer interaction and co-ordination with Product Development Units, Operations & Competence Centres and the Customer Technical and Marketing Teams.

SAP SD/MM-Business Analyst 2015-2018

• Hands on experience in designing complex business processes and bridging the gap between “as- is” and “to-be” phase to deliver needful requirements of the business process owners.

• Alongside the SAP support team, the principal responsibility to deliver production support and globally resolving various tickets/issues, as per the issuance priority.

• Create a new interface with external application for freight calculation to get best possible shipping rates. In conjunction with the team lead, gathered various requirements planning data from the business process owners in order to implement functionalities of availability check, transfer of requirements and material available dates (MAD) in the updated system.

• As per the client requirement, performed availability check against ATP and Planning

• Comprehensively worked upon understanding and examining various components within the Outbound Logistics, including but not limited to, delivery processing, picking/packing, Handling units, Labels printing, shipment document and Transportation Planning.

• Interacted closely with MM/WM consultants to determine various shipping points as per the Blueprint document. Coordinate work with legacy system users & personnel for interfaces and/or data conversions

• Extensively worked on Data Migration from Legacy system for Vendor Master Data & Material Master Data using LSMW.

• Using Quick viewer reporting tool in order to achieve reporting analysis for delivery process.

• Designed functional specification to integrate SAP with EDI for Order Acknowledgement (855) and Advanced Shipping Notification (856),

• Hands on experience in designing/guiding detailed test scripts for various business scenarios and carrying out several testing such as unit testing, integration testing and end to end testing.

• Successfully signed off various test scripts performed by end users and positively solving all issues.

• Work jointly in project teams with user representatives, implementation partners and other IT staff.

• Assist and consult business representatives during the implementation of change management tasks

• Support Data Migration efforts in cooperation with Key Users. Define Data Migration Rules & Test Scripts for Data Migration. Assist testing for Data Migration.

• Provide Application Support for users, key users and subject matter experts by following Service Desk Processes and usage of the ticketing system

• Support colleagues and users during the various test-phases for systems & application. Sreejayee Roy

adc5wm@r.postjobfree.com

Page 3 of 3

Business Analyst experience summary: Coordination with development team and monitor the progress of developing activities and updating the status with respective teams. Identifies production system and process improvements uses SAP solution manager as part of change control. Works with cross-functional groups in the program to identify and develop solutions to business issues and opportunities within SAP FICO. Works with cross-functional groups in the program to identify and develop solutions to business issues and opportunities within SAP PP. Collaborates with developers and the quality assurance team to develop and test significant new functionality.

Teaching and research assistant graduate 2019-Present Asper MBA business courses

University of Manitoba

Education & Professional Development

Master of Business Administration Program January 2019 - Present Asper School of Business, University of Manitoba, Winnipeg, CA Concentration: Supply Chain Management, Sustainability and Marketing Expected Graduation: April 2020

Certified SAP, Operations, Business analysis and agile service management: Courses Completed:

• CRM certification: managing customers using technology June 2018

• Enterprise Platform & Solutions: SAP S/4 HANA Foundation Apr 2018

• Metamorph: Certificate in Business analysis Jan 2018

• Assurance: ERP/CRM Testing - Salesforce for Beginners Foundation Nov 2017

• Customer Relationship Management, SAP Jan 2017

• IT Service Delivery management Apr 2016

• ITIL Foundation certification Jan 2016

Bachelor of Electrical Engineering Degree 2015

Techno India College of Technology, Kolkata, India

Contact this candidate