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Manager Employee Relations

Fremont, CA
May 10, 2020

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Name : Shyam K Mangaraju

Contact No : 408-***-****

Email ID :


Bachelor’s in Journalism Osmania University, Hyderabad.

MBA HR, Kakatiya University, Hyderabad

MBA, Hospital Administration, ISBN, University, India

Scrum Master Certification, Fremont, CA

Pro Act Certification ( Washington Hospital )

Diploma in Computers – IGNOU, Delhi

Languages Known - Telugu, Hindi, English, Gujarati, Punjabi

Address – 4117 Boyle Dr, Fremont, CA 94536

Responsibilities Performed:

Staffing, Employee Relations, Compensation, Training, Employment, Labor Relations, Safety, infirmity of Action and Employment Equity Programs and Personnel Research.

Advise employee and management personnel on the interpretation of personnel policies programs and procedures

Typically Reports to C.E.O

Professional Experience

Jan 2018 to Nov 2018– Washington Hospital, Fremont, CA

Dec 2018 to till Date – Kaiser Permanente, San Jose, Fremont, Hayward

Feb 2020 to till Date ( COVID 19 Special Operations Manager )

Implemented and oversee the security operations.

Supervise security officers and supervisor with the functions of physical and personal security and safety measures of members, patients, staff, and visitors.

Look after under general supervision of the manager and with occasional review by more

senior of all employees.

Responsible for management of event collateral, stock checking etc.

Protects staff and property from theft or damage, or persons from hazards or interference,

including the potential for violence in the workplace.

Coordinate in the approval, contracting and reporting process.

Conducts reconciliations and periodic reports on activity costs

Helps in modify or create logical points in SOPs.

Communicates with team members to provide additional information, analysis or resources.

Conducts reconciliations and periodic reports on activity costs and expenditures incurred

Makes periodic tours to check for irregularities and to inspect protection devices and fire control equipment. Preserves order and may enforce regulations pertaining to personnel, visitors, and premises.

Responsible for shipping and tracking of event materials. Scrutinize internal meeting scheduling, and team calendar updates.

Distinguishing Characteristics:

Primarily performs exempt duties in a service capacity; may be assigned a service grade or rank in a chain of command in conformance with contract requirements or to facilitate the delivery of service according to business necessities.

As SAM (Security Admin Manager ) in performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of Hospital policies and procedures related to job safety, including safety rules and regulations, notified superiors upon becoming aware of unsafe working conditions. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable hospital policies and procedures. In the event of uncertainty or lack of knowledge of hospital policies and procedures, associates are required to request clarification or explanations from superiors or authorized hospital representatives.

Coordinate the Branch Manager in administrative or functional tasks as directed

Interpret applicable policies and procedures based on existing circumstances

Keep a good liaison with Procurement on management of vendor relationship.

Helping in event material development

Supervise subordinates so they perform their functions effectively

Assign security duties as circumstances warrant

Evaluate and document subordinate's performance

Review and oversee corrections to appropriate subordinate's reports

Maintain liaison with appropriate facility personnel on a given shift

Assist with subordinates training

Responsible for management of event collateral, stock checking

Carries out specific tasks and duties of a similar nature and scope as required for the assigned post.

Quickly identify potential negative situations and implement effective countermeasures

Teach facility-specific procedures and policies

Review appropriate subordinate's reports

Evaluate subordinate performance.

ASM having ability to plan, organize and implement administrative and operational programs and procedures, which includes the development of budgets.

Ability to read and interpret documents such as police reports, local and state law, instructions and procedure manuals. Ability to write accurate, clear and concise crime, incident and investigative reports. Ability to communicate effectively with patients, medical staff, employees and visitors.

Passed each healthcare competency exam and/or skills lab including a managing or defusing assaultive behavior training program or similar course as described by the client.

Courteous telephone manner. Ability to adapt to changes in the external environment and organization

Ability to write routine correspondence, including logs and reports.

Good organizational skills.

Ability to provide high quality customer service.

Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.

Organized Covid – 19 Event at Hospital External Premises with all adequate essential equipment with the help of senior Physicians, Nurses and Lab Technicians.

Jan 2017 to Dec 2017 Asian Batters and Food Inc, Milpitas, CA, HR Manager

Established restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates.

Responsible for all review of contracts and terms of service with vendors.

Check onboarding process for vendors.

Responsible for POs and tracks of PO status and communicates issues to relevant stakeholders and concerned authorities.

Met with restaurant financial objectives by developed financing; established banking relationships; prepared strategic and annual forecasts and budgets; analyzed variances; initiated corrective actions; established and monitored financial controls; developed and implemented strategies to increase average meal checks.

Attracted patrons by developed and implemented marketing, advertising, public and community relation programs; evaluated program results; identifying and tracking changing demands.

Controls purchases and inventory by meeting with account manager; negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions.

Maintained operations by prepared policies and standard operating procedures; implemented production, productivity, quality, and patron-service standards; determined and implemented system improvements.

Maintained patron satisfaction by monitoring, evaluating, and audited food, beverage, and service offerings; initiated improvements; built relationships with preferred patrons.

Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, assigning, scheduling, coaching, counseling, and disciplining management staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions planning and reviewing compensation actions; enforcing policies and procedures

Maintained safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintained security systems.

Accomplished company goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add more value to job accomplishments.

Established strong possible personal and business relations with all professional Icons of Indian Origin and Indo Americans respectively.

Jan 2014 to Oct 2016 Apollo Hospital HR & Administration Officer, Hyderabad, India

Serve as a liaison among governing boards, medical staff and department managers.

Organize, control and coordinate services as per the hospital board regulations.

Oversee the development and implementation of programs and policies for patient services, quality assurance, public relations and department activities.

Perform all duties within HIPAA regulations.

Evaluate personnel and prepare daily reports.

Assist with recruitment, consenting, screening and enrolment of personnel.

Practice financial acumen in managing budgets.

Authorize admissions/treatment as per agreed protocols.

Ensure that stock levels are adequate, and orders are made on time.

Communicate medical results to patients under clinical supervision.

Sterilize instruments in accordance with OSHA requirements.

Complete timely and accurate documentation of patient visits.

Monitor the department’s budget and prepare accurate reports about your findings.

Keep detailed records of medical and office supplies stock.

Inform employees of new policies and other changes.

Develop work schedules for all employees.

Coordinate with doctors, nurses and other healthcare professionals to identify their issues and needs.

Respond to questions from doctors, nurses, and patients in a timely manner.

Ensure patient medical records are kept up to date.

Keep records of all expenses and recommend techniques to reduce costs.

Ensure all departments comply with the current healthcare laws and regulations.

Ensure Hygiene and Sanitation of all premises of the hospital.

Dec 2010 to Nov 2013 Project Manager – Ultra Beverages,

Ultra Tech Corp, Hyderabad, India

Directed the company in keeping with the vision outlined for the company by the

Board of Directors

Partner with high level officers to grow the company strengthen it and ensure its


Represented the company as required, including attendance of important functions of

industry events and public meetings.

Worked closely with Chief Financial Officer to prepare annual budgets complete risk

analysis on potential investments and advise the Board of Directors regarding investment risk and return.

Work closely with Human Resources (HR) regarding hiring practices, payroll and

benefit disbursement.

Oversee quality control throughout the company establishing goals for each

department in partnership with division manager.

May 2005 – Aug 2010- Worked as a HR & Plant General Manager for Pepsi, Hyderabad

Monitored Vendor Invoices and looked for ways to reduce product costs.

Hired and maintained an active and productive sales force

Worked with human Resources to create accurate sales professional job descriptions.

Collaborated with our marketing team to implement effective sale promotions

Created scheduling policies that kept the sales floor properly staffed based on historical sale of volume data.

Employee Safety and Security Compliance.

Product Quality and Customer Satisfaction with order fulfillment.

Productivity, budget management/cost management.

Continued improvement of manufacturing processes and management methods to generate improved plant performance and workflow optimization and efficiencies.

Employee retention, training and team building.

Inventory and materials management.

Capital planning and implementation.

Assessed and managed the salaried and hourly staff.

May 2001 to Jun 2003, HR Manager, Cyber Soft, Inc, Bartlett, Chicago, IL

Involved in Planning and implementing HR strategy, policy and procedures.

Recruited Software Engineers from Local Universities and India.

Oversight and direction of daily Human Resource operations.

Oversight of payroll functions.

Selection, management and administration of employee benefits.

Prepared H-4 Dependent Visa Papers for Wife and Children.

Planned and prepared for compliance with Federal and State government statutory requirements.

Tasks deemed necessary for administrative activities of the company.

Oct 97 – Mar 2000 - Role- Editor and HR Executive - India Light, Carol Stream, IL, Chicago.

I am a creative, curious and knowledgeable in broad range of topics and came up with many interested stories and ideas and grabbed attention of headlines every day.

Read content and correction of errors like spelling, punctuation and grammar.

Rewritten copy to make it easier for readers to understand.

Verified facts used standard of reference sources.

Evaluated submissions from writers to decide what to publish.

Worked with writers to help their ideas and stories succeed.

Planned the content of Digital Media and Publications according to the publication’s style and editorial policy.

Prime responsibility was to make sure that material is error-free and matches the style of publication and if thus related to ethical of if there is enough evidence to report them.

Developed stories and content ideas while being mindful of the audience.

Allocated space for the text, photos and illustrations that made up to a story.

Worked with Writers must have tact and the ability to guide and encourage them in their work environment.

Planned Budgets and negotiated contracts with freelance writers who were sometimes called strangers in the News Industry.

Approve final versions submitted by staff.

Editors plan Coordinated and revised material for publication in News Paper.

1983 Mar to Dec 1996 Worked in the Indian Army Hospital as an Administrative Officer in the rank of Captain/Major.

Manage Soldiers Dossier Covers

Controlled and Managed Pay Allowances and Promotion Roster of all Other Ranks

Office supplies stock and place orders

Prepare regular reports on expenses and office budgets

Maintain and update records of Other Ranks

Organize a filing system for important and confidential records.

Answer and queries by employees and clients.

Update office policies as needed

Maintain Office Calendar and Schedule Appointments

Book meeting rooms as required

Distribute and store correspondence (e.g. letters, emails and packages)

Prepare reports and presentations with statistical data, as assigned

Arrange travel and accommodations

Schedule in-house and external events.

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