Social Media Manager

Devisri Sarkar

“The capacity to learn is a Gift; the ability to learn is a Skill; the willingness to learn is a Choice!” ~ Brian Herbert 169/8. 1st Main, 6th Cross, Asha Township, Doddagubbi Main Road, Kothanur Post, Bengaluru, Karnataka, India 560077

+91-998-***-**** // adc5tx@r.postjobfree.com, adc5tx@r.postjobfree.com Looking to build experience and expertise in the field of Transcription (General & Medical), Content-Writing and/or Reporting as a freelancer or contracted hire at entry level or as a Team Leader. Relevant Strengths :

- Excellent Organizational Skills : Time Management and Allocation of time by Project

- Strong English Grammar, Word Choice & Sentence Structure which is key to transcription / Content Writing / Creative writing as per guidelines provided

- Accurate Comprehension of Foreign accents for voice-to-text transcription

- Good Research skills developed over 15 yrs of Project Management and Trending Research on business topics

- Ability to drive and manage teams with positivity and set up reporting & process Health Check KPIs

- Stable Internet and Phone Connections

Proven Skills on :

- Ongoing work with a content-writing Startup with an assignment of 2000 words / weekday / month

- Assisted friends in the USA to finish their backlogs on transcription on Rev.com with high accuracy

- Worked on research & content on Canine Nutrition & Behavior for the blog : https://medium.com/@theurbandawg

Would like to Work on :

- Work-from-Home Projects (Evening / Night Shifts preferable)

- Content Writing, Transcription, Video-captioning

- Managing Operations & Reporting

- Non- IT Project Handling as a Freelancer/Consultant I am a practicing Canine Behaviorist, ongoing student of Canine Ethology & Behavior. I work out of my Home Office and have developed my Product quite effectively through Social Media and Word-of-Mouth Campaigns. Over the current year, the business has been running itself and I found myself to have some bandwidth to upskill

& cross-skill my talents further and to diversify into some work from home opportunities, especially Content Writing, Transcription & Reporting work as a freelancer. With the global Pandemic taking hold and impacting non-essential services, this ambition to diversify has now gathered momentum.

CURRENT ROLE

The Urban Dawg, Bengaluru — Founder

November 2014 - PRESENT

A Unique Canine Behavior and Ethology Centre to observe pet dogs and to educate their care-givers on Dog Behavior, Ethology & Lifestyle Management.

The Service: Awareness, Training, Counselling Sessions on a sustainable co-Parenting model that is a unique concept in Karnataka at present.

Skills utilised : Product Development and Pricing, Operations and Process Building, Content Development, Social Media Management, Customer Relationship Management PRIOR EXPERIENCE

Tesco, Bengaluru — Manager - Customer Service Analytics, Grocery Operations (Dotcom), Dotcom International Projects

2008 - 2014

Dell Global Collections, Bengaluru — Asst. Manager: Operations 2004- 2008

Genpact,Gurgaon — Team Leader : Customer Svc Feedback 2001 - 2004

Kuoni World Travels,New Delhi — Management Trainee : Sales 1998 - 2001

I have been on various Dotcom operations, Customer service and Reporting teams for over 15 years since my post-graduation in 1998. I have worked and managed Operations and Service Quality projects as an Individual Contributor as well as a Team Manager and have been at the top in my field I am proficient in the English Language- American, British and Neutral Accents & Vocabulary I have Collaborated with global ecommerce teams to generate and optimize international KPI reporting and analytics for strategic regions. Leverage partnerships with the operations team to develop validated reporting, utilizing consistent methodologies, for all segments and regions. I am also proficient in setting up operations from scratch in new Transitions with startups. EDUCATION

Sophia Girls’ High School & St. Mary’s Academy, Sahahanpur — CBSE - Class X & Class XII

(Pure Sciences)

1992

Miranda House, Delhi University, New Delhi — B.Sc (Life Sciences) 1992 - 1995

MBA in Tourism Operations & Marketing, Kurukshetra University, Kurukshetra — 1996 - 1998

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