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Customer Service Safety

Location:
London, ON, Canada
Posted:
May 10, 2020

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Resume:

Elizabeth Utley

** ******** **., ******, **, N*P 1B7

519-***-****, adc5pv@r.postjobfree.com

Formal Education

PRE-SERVICE FIREFIGHTER TRAINING PROGRAM 2017

Fire and Emergency Services Training Institute (FESTI), Mississauga, ON

PERSONAL SUPPORT WORK 2006

Trios College, London, ON

ONTARIO SECONDARY SCHOOL DIPLOMA (OSSD) 2003

Regina Mundi Catholic College, London, ON

Certifications & Continuing Education

•Valid, Unrestricted Ontario Class DF Driver’s License with Air Brake “Z”

•IFE Haz Mat Awareness & OPS Certification

•Emergency Medical Responder (EMR) CPR Level HCP and

•Standard First Aid, CPR Level C and AED

•NFPA 1001 Fire Fighter Level 1 & 2 Certificate

•NFPA 472 Hazmat Awareness & Operations Certificate

•NFPA 1006 Chapter 5 Rope Rescue Operations Certificate

•IFE Fire Fighting 1 & 2 Certificate

•E-RAILSAFE CANADA Contractor Certified Card

Work Experience

ULP- UTILITY POOL

May 2019-Present

Enbridge Gas Inc, London, ON

Ensure all work processes and procedures are followed properly, and that all safety equipment and personal protective equipment are inspected, maintained and worn properly

Comply with legislated traffic control requirements when working on roadways

Working in a team environment

Investigate account billing inquires in the field while communicating professionally

Assist as needed, fire watch, opening valves, removing 1000 meters, installing anodes underground

Performing restorations on lawns and roadways

Assisting welder in shop by measuring and cutting pipes. Drilling and deburring, reading basic blue prints to build large gas stations

Driving safely to worksites and mapping out your route to maximize time in field

Maintaining all online training, and attending all meeting

Promptly respond to any emergency calls dispatched to me

Engineering- Track Maintenance Personnel

March 2018-May 2019

Canadian Pacific Railway

Responding to emergencies and track outages

Responsible for job / safety briefings of the crew

Replace and repair various track components including rails, railway ties, fences, and adjusting the alignment and the surface of the track

Pull track spikes, apply rail anchors and shovel crushed rock

Communicate procedures, including emergency call-out / response

Perform moderate to heavy physical labour on an assigned area of track

Use of power tools (e.g. chainsaws, brush saws, gas drills, gas grinders)

Maintain High-level standards for personal protective equipment & clothing

Taking track protection and Flagging

Undertake training in safety, leadership, railroad operating systems and applications

Ensure all documentation is accurate, complete and properly communicated to RTC

Meet standards for proficiency and efficiency tests and other safety activities to meet required standards

MAINTENANCE SUPERVISOR

2000 – 2019

Hallcon Cleaning LTD, London, ON

Manage staff to ensure duties are being performed based on organization’s standards

Perform administrative duties such as payroll using various computer software (SAP)

Ensure client satisfaction by providing a clean, safe, healthy and sanitary environment

PERSONAL SUPPORT WORKER 2007 – 2010

Chateau Gardens Long Term Care, London, ON

Maintain documentation and gather data as required

Engage the residents in participation and assuming control in decision making

Provide individualized personal care as outlined in the resident care plan including personal hygiene, dressing, eating, toileting, transferring, bathing, continence care and behavioral support while at all times respecting the choices of the resident

Collaborate with the care team to assess the capabilities of the resident and support the resident at all times

Facilitation of important daily activities for residents by developing therapeutic relationships, working collaboratively with the care team and the resident in establishing activities

Transfer clients both by mechanical lift and one-on-one transfer; utilize current and proper body mechanics in order to avoid injury to myself and the client

PERSONAL SUPPORT WORKER 2006 - 2007

Red Cross Community Health Services, St. Thomas, ON

Promptly executed all written directives to ensure high-quality standards of the client are met

Ensured health, safety and security of clients at all times

Established and maintained up-to-date records on all clients

Effectively work in a stressful environment while maintaining superior communication and accept constructive criticism from superiors

Transferrable Skills

Superior interpersonal skills

Customer service excellence

Ability to quickly analyze potential risk and work safely

Creative problem-solving skills

Excellent communication skills

Physically fit

Volunteer & Community Involvement

Volunteer, Senior Assistance

Perform light cooking, cleaning and drive clients to appointments

Lambeth Public School

Parent teacher, fundraising, sporting events

References Available Upon Request



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