Customer Service Care

CURRICULUM VITAE

OF

ZANELE MOREEN MADLALA

PERSONAL DETAILS

FIRST NAMES ZANELE MOREEN

SURNAME MADLALA

DATE OF BIRTH 1988 MAY 06

ID NUMBER 880-***-**** 08 4

MARITAL STATUS MARRIED

GENDER FEMALE

CONTACT NUMBER 073-***-****

EMAIL ADDRESS ***.*****@*****.***

POSTAL ADDRESS 27 MAZWI NGUBANE LANE

C 511 SECTION

UMLAZI

4066

PHYSICAL ADDRESS SAME AS ABOVE

HOME LANGUAGE ISIZULU

OTHER LANGUAGES ENGLISH & XHOSA

HEALTH PERFECTLY NORMAL

HOBBIES READING

EDUCATIONAL QUALIFICATION

SCHOOL ATTENDED BHUQU ADULT SCHOOL

HIGHEST GRADE PASSED GRADE 12

SUBJECTS ISIZULU

ENGLISH

MATHS

ECONOMICS

AFRIKAANS

ACCOUNTING

BUSINESS ECONOMICS

YEAR 2008

ACADEMIC QUALIFICATIONS

NAME OF INSTITUTION INTUITION COMPUTER COLLEGE

COURSE INTRODUCTION TO PERSONAL

COMPUTING

COMPRISING OF COMPUTER FUNDAMENTAL

WINDOWS, MICROSOFT WORD

2000, MICROSOFT EXCEL 2000,

INTRODUCTION TO INTERNET,

INTRODUCTION TO EMAILS

YEAR 2008

NAME OF INSTITUTION THANDOLWAKHE PRE - NURSING COURSE ANCILLARY HOME BASED CARE

BASIC LIFE SUPPORT

YEAR 2014

COMPRISING OF PRIMARY HEALTH CARE,

BASIC NURSING PROCEDURES,

UNDERSTANDING COMMUNICABL

DISEASES, HIV/AIDS AWARENESS

AND PREVENTION, TB AWARENESS

AND PREVENTION, MANAGEMENT

OF OPPORTUNISTIC INFECTIONS,

ANATOMY & PHYSIOLOGY OF A

HUMAN BODY, PHARMACOLOGY,

PALLIATIVE CARE

UNDER BASIC LIFE SUPPORT AIRWAY MANAGEMENT,

EMERGENCY DELIVERY OF A

BABY, CPR, USING AN AED,

MANAGEMENT OF FRACTURE,

FIRST AID PROCEDURE,

LOADING AND TRANSPORTATION

OF O PATIENT AND SIMULATION

OF BLS PROCEDURES

NAME OF INSTITUTION BUSAMED HILLCREST

COURSE BASIC CAREGIVER COURSE

COMPRISING OF HAND WASHING,

INFECTION CONTROL,

BED BATH (PROMOTING AND

MAINTENANCE OF HYGIENE FOR

THE PATIENT, PRESSURE CARE

AND POSITIONING OF THE

PATIENT, PATIENT SAFETY WITH

A WALKING FRAME, CATHETER

CARE, EMPTYING A CATHETER

DRAINAGE BAG, SAFETY WHEN

FEEDING A PATIENT, DIFFERENT

TYPES OF DIET, SAFETY WHEN

TAKING A PATIENT TO X- RAY,

DAMP DUSTING, TELEPHONE

ETIQUETTE, ENVIRONMENTAL

CHECKS

YEAR 2017

CURRENT STUDIES

NAME OF INSTITUTION IQ ACADEMY

COURSE PUBLIC ADMINISTRATOR

DURATION OF COURSE 2 YEARS

COMPRISING OF INTRODUCTION TO PUBLIC

ADMINISTRATION, PUBLIC

ADMINISTRATIVE PRINCIPLES,

PUBLIC FINANCIAL

MANAGEMENT LEGISLATION,

PUBLIC SECTOR DEPARTMENT

STRUCTURES, PUBLIC SECTOR

CUSTOMER SERVICE AND

COMMUNICATION, PUBLIC

FINANCIAL MANAGEMENT,

SUPPLY CHAIN MANAGEMENT

IN THE PUBLIC SECTOR

YEAR 2018

WORK EXPERIENCE

NAME OF THE COMPANY BUSAMED HILLCREST PRIVATE HOSPITAL

DEPARTMENT INTENSIVE CARE UNIT

SINCE 01 MAY 2015

TILL 31 AUGUST 2015

DEPARTMENT SURGICAL WARD 2 SINCE 01 SEPTEMBER 2015

TILL CURRENT

REFERENCES

NAME SR CLAIR TUCKER

POSITION SHIFT LEADER (SUPERVISOR)

DEPARTMENT SURGICAL WARD 2

CONTACT NUMBER. 031-***-**** / 076-***-****

NAME SR KHONZI YENGWA

POSITION SHIFT LEADER (SUPERVISOR)

DEPARTMENT INTENSIVE CARE UNIT

CONTACT NUMBER 031-***-**** / 079-***-****

NAME SIR THAMI MADLALA

POSITION SHIFT LEADER (SUPERVISOR)

DEPARTMENT INTENSIVE CARE UNIT

CONTACT NUMBER 084-***-****

(last updated on July 2018)

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