DOCUMENT CONTROLLER
Resume:
SHAVAB.C K
Doha, Qatar.
E-mail: ********@*****.***
Objective
Looking for a Career in a Fast Growing Company and a challenging Environment that gives me scope to exhibit and enhance my knowledge and skills. My ambition is to hard work to achieve maximum results for the success of the firm and to prove my ability to perform well in a mentally challenging environment and to become a honest team member of the firm.
Resume Summary
•10 YEARS OF EXPERIENCE IN HANDLING ARABIC CUSTOMERS,FLUENCY IN ARABIC
•Experienced and professional IT Support Engineer
•Independent and remarkable ability to take on responsibility.
•Research client's issues in a timely manner and follow up with the customer with recommendations and action plans.
•Diagnosed and resolved operating system, hardware and software program problems to root causes
•Recommended configuration changes and system additions that optimized performance
•Resolved issues to meet customer satisfaction by keeping the customer updated on the case status while maintaining an action plan for the investigation and resolution life cycle of the case
•Identified process gaps and provided solutions that improve the customer's quality of service
•Trained with senior system engineers to enhance my personal technical skills as a Technical Support Engineer.
•Utilize previously acquired technical experience to become actively involved in day-to-day technology team to meet schedules and resolve problems.
Technical Skills
PC Integration, OS Installation, Trouble Shooting, Pcb Tracing, Chip level Technology on Motherboard, Desktop Repairing, Configure Network Services, Administrating in Local Area Networking, Printer Repairing, Specialized in Laptop Services, Hard disk Repairing, Mobile hardware & Software and Service of DVR, KIOSK, TOKEN MACHINE
Work Experience
company : PREMIER HI TECH ENGINEERING FROM:March -2019 TO:Continuing
QATAR,BIN OMRAN
Designation: SALES EXECUTIVE
DUTIES
ARRANGE MEETING WITH CLIENTS
DELIVERED ON TIME
CLOSE THE CLIENT`S ISSUES
FOLLOWUP WITH CLIENTS
Company: EMIRATES NBD BANK, RIYADH From: July-2013 To: Dec 2018
Designation: DOCUMENT CONTROLLER
DUTIES
CLOSE THE ISSUES ON TIME
ORGANIZE FILES, RECORDS
ENTERING DATA IN COMPUTER
SUPPORTING IN FINNONE,FINACLE, EMPOWER
MAKING DAILY TELESALES MIS REPORT
READY TO WORK IN NON-STANDARD WORKING HOURS
Company: MINISTRY OF INTERIOR KSA From: Jan-2009 To: Jun 2013
Designation: Desktop Support Engineer
Company: ATTRIBUTE INFOSYS, India From:Mar-2004 To:MAY 2008
Designation: IT Support Engineer
Educational Profile
•Certified in Diploma in Computer Hardware Engineering
•Specialized in Service of ATM CCTV MACHINE, DVR,KIOSK, TOKEN MACHINE
•Higher Secondary School
Personal Skills
• High degree of grasping Power & Marketing
•Communication at a technical and non-technical level.
•Maintaining systems consistent with corporate policy and Business objectives.
•Ability to work in a fast-paced environment
•Excellent time management and prioritization skills
•Good communications skills (oral, written, presentation)
•Effective project management skills
•Strong problem-solving skills.
•Passionate about Customer Service
Personal Profile
Date of Birth 9 December 1983
Gender Male
Marital Status Married
Nationality Indian
Languages English, Malayalam, Arabic, Hindi
License Light Vehicle
Visa Transferable
[I hereby declare that the above mentioned details are true to the best of my knowledge]
[Abdul Shavab.C K]
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