HARIHARAGOKULRAJ B

Email ID :adc5fz@r.postjobfree.com

Mobile no : 978-***-****

CAREER OBJECTIVE:

I wish to enhance my career development in the right way by strengthening my knowledge which I had gained from the past.

WORK EXPERIENCE:

I have 1.8 Year experience in KVBBANK Cheque Clearance Office, On the pay roll of Origin ITFS.From Augutst 2015 to April 2017.

Designation: Process Associate.

Another 2.2 Year experience inBarclays Global Services Centre Private Limited, On the pay roll of Kelly Services from April 2017 To June 2019.

Designation: Process Advisor.

Currently working Northern Lights Technology Development as Business Process Executive. From July 2019 to Till date.

ROLES AND RESPONSIBILITIES:

Organization: Northern Lights Technology Development.

Designation: Business Process Executive

As a Business process associate plays the first point of contact with the customer and determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Via CRM (Salesforce).

Coordinating with the front desk and follow up with the customer issue until the issue resolved to get effective best experiences.

Escalate unresolved cases to the relevant support team.

Documenting all reported incidents - identify trends to assist in future problem resolution

Prioritized and managed several open issues at one time.

Generating a report about workflow nature and keeping tracking customer contact details on a monthly basis also Preparation of Incident report related to CRM team.

Responsible for organization event management.

Organization: Barclays Global Service Centre Pvt ltd.

Designation: Process Advisor

Retrieving the customer complaint from the database

Logging the complaint for the customer

Identifying customer details from complaint letter and our internal evidence. If there is mismatch found we will inform the customer to validate their details through KYC process.

Analyzing the customer complaint from top to bottom and check with our internal evidence

Identifying whether the required criteria is met for a genuine customer

Viewing the banking statements thoroughly from the date of account opened.

Calculate the refund amount along with 8% interest by using various applications.

Fund transfer the amount to the customer.

Intimating the customer through the letter about the fund transferred to the current account or by cheque.

ACADEMIC PERFORMANCE:

Completed MCA in SRR Engineering College, Chennai, Affiliated to Anna University of Technology, Chennai with CGPA of 7.5 in May-2015.

Completed BCA in Sri Vinayaga College of Arts and Science, Ulundurpet Affiliated to Thiruvalluar University (2011) and achieved 75%.

PERSONAL: SKILL

Highlevel self-confidence & goal oriented

Dynamic&hardworking

Team spirit andalwayswillingtolearn

ACHIEVEMENT:

FinishedTypewritingcourseforEnglishboth(lower, higher).

Beach Volleyballwinnerindistrict Level Competition .

PERSONAL DETAILS:

Dateof birth : 18th May 1991

Age : 27Yrs.

Gender : Male

Martial Status : Married

Languages : Tamil,English

Address : 2/23, North Street,Parikkal& post

: UlunduperT.K,Villupuram Dist.,

: Pin 607 204.

DECLARATION

I hereby declare that all the above information is true to the best of my knowledge.

Place : Chennai

Date : [HARIHARAGOKULRAJ B]

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