Customer Service, Travel Consultant

ROHANA TUTONG YUSOP

PERSONAL DETAILS

Age: ** yrs. Old

Nationality: Filipino

Marital Status: Single

Height: 5’7”

Weight: 55kgs.

Languages: Tagalog, English, Malay

ADDRESS

Building No. 19

Zone: 25

Street: 860

Al Mansoura Doha, Qatar

CONTACT

MOBILE: +974-****-****

EMAIL: adc5eb@r.postjobfree.com

PROFESSIONAL SKILLS

Proficient in Microsoft Office application, including Microsoft Word, Excel, and Outlook.

KEY SKILL

Customer Service

Communication

Professionalism

Teamwork

Adaptability

EDUCATION AND TRAINING

Associate’s Degree (H.R.S) Hotel &Restaurant Services NCII (2013-2014) Mein College Inc. Zamboanga City Philippines

Amadeus Training Certificate (2019), Amadeus Training Center Al Darwish Engineering Building, 1st Floor 94 D Ring Rd, Doha, Qatar

WORK EXPERIENCE

Ticketing Agent and Accountant – Emaar Travel & Tour’s, Bin Mahmoud Doha, Qatar (May 2019- Present)

Book and issuing ticket for all Airlines. Sending mail for refund and reissues.

Cooperate with the clients to determine their needs and advise them an appropriate destinations, modes of transportations, travel dates, costs, and Qatar, Dubai, Turkey, UK Electronic visa processing etc.

Making tour package worldwide with the hotel, insurance and car as per passenger requirement.

Responsible for preparing working paper, reviewing and preparing daily and monthly sales and expense report.

Responsible for transfer the employee’s monthly salary in Qpay Payroll account system.

Sales Associate - Armada Group, Ezdan Mall Gharaffa Doha, Qatar

(February 2019 – March 2019)

Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.

Operating cash registers, managing financial transactions, and balancing drawers.

Waitress & Cashier – Upper star Café & Bar Kota Kinabalu, Sabah Malaysia (January 2015 –October 2017)

Delivering high-quality customer service while serving as a Waitress on a part-time basis

Recommending meals and bottles of wines from menu

Operating cash registers, managing financial transactions, and balancing drawers.

Key Achievement

Won the Employee of the Month Award on four occasions

Receptionist - Mercian’s Hotel, Zamboanga City Philippines

(January 2013–August 2014)

Greet clients and visitors with a positive, helpful attitude. Provide excellent customer service.

Answering phones in a professional manner, and routing calls as necessary.

Answering, forwarding, screening phone calls and sorting and distributing mail.

Contact this candidate