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Manager Customer Service

Location:
Albany, NY
Posted:
May 09, 2020

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Resume:

Joseph T. Rozniewski Jr.

*** ******* **** ***********, ** 12304

518-***-**** adc5c8@r.postjobfree.com

Qualifications for Management: Operations / Inventory Control / Purchasing

- Operations Management

- P&L Responsibility

- Loss Prevention

- Customer Service

- Office Administration

- Expense Control

- Quality Control

- Interviewing

- Forecasting

- Purchasing

- Regulatory Compliance

- Training & Development

Career Track

Albany Medical Center 1/2019 to Present

Manager, Warehouse & Mail Room

Responsible for all warehouse functions to include receiving, putaway, order filling, deliveries and all mail and courier services for 740 bed hospital and 42 off-sight locations. Analyze and forecast velocity / sales to continuously improve service level. Drill into root cause on cycle count discrepancies. Put plans together to drive continuous improvement for quality and productivity. Lead a staff of 35 including one supervisor and three leads.

Increase location accuracy from 24.645% to 94.135%

Increased picking productivity from 172.171 lines per employee to 235.163 lines per employee

Increased service level from 95.57% to 98.22%, unadjusted

Decreased errors to lines filled from 0.157% to 0.074%

Albany Medical Center 7/2017 to 1/2019

Manager, Supply Chain Logistics

Responsible for various supply chain logistical activities, including shipping, inbound receiving, inventory storage, order fulfillment, product delivery from warehouse to all nursing units inside the hospital and 38 off-site clinics, ground mail delivery, courier vehicle delivery, compressed gas storage and handling for all AMC and SCC customers. Functional departments include Receiving and Distribution, Linen Services, Mail and Courier Services, Material Coordinators and Equipment Utilization Technicians. Lead a department of five (5) supervisors and 85 team members to exceed nursing’s and hospital expectations.

Ace Hardware Distribution Center 4/2012 to 7/2017

Inventory Control / Customer Service Manager

Responsible for all inventory transactions and integrity. Lead, train and inspire an inventory, customer service and Data department of 17. As part of the senior management team, responsible for meeting all financial responsibilities, increasing productivity through process change and motivating team members.

Lowered Wilton’s inventory movement from 0.25% in FY2012 to 0.065% in FY2014.

Led Wilton to being ranked first in inventory movement percentage for fiscal years 2014 and 2015 out of 14 distribution centers.

Responsible for 65 million dollars in inventory and over 77,000 skus.

Maintained expenses for all three of my departments within the budgeted expense to sales.

Responsible for Lean “Standard Work” rollout for Distribution Center.

Lean/Six Sigma Green Belt (in progress, September 2017)

Horizon Bradco 5/2009 to 4/2012

INVENTORY CONTROL MANAGER/BUYER, NEW YORK

Responsible for all aspects of inventory control including database management of inventory items, order processing, receiving, inventory control, inter-location and inter-company transfers. Develop monthly cycle counts and quarterly to yearly physical inventories.

Created analytical tools to properly forecast usage demand based on history and machine population within each territory.

Improved order processing by streamlining the processes

Drive departmental performance to enhance the businesses position of the organization.

Jo-Ann Stores Distribution Center 3/2008 to 2/2009

INVENTORY CONTROL MANAGER, OHIO

Managed and accounted for the inventory movement of product through the Distribution Center. Led the development and documentation of processes to ensure inventory accuracy. Managed inventory and quality assurance staff of thirty-three employees, which included three supervisors and three leads. Held responsibility for over $62 million in inventory, 35,000 articles and 90,000 locations.

1Lowered mark-out rate from 0.17% to 0.07%, corporate goal was 0.15%.

2Worked with the IT department on a dozen cycle count enhancements, one of these enhancements saved the company $7,500 a year and improved operational efficiencies.

3Accomplished best in class of Jo-Ann’s three distribution centers by maintaining yearly location accuracy of 80.03% and a financial accuracy of 0.06%, corporate goals were 80% and +/- 1%.

Summit Racing Equipment 4/2000 to 1/2008

DISTRIBUTION CONTROL SUPERVISOR, OHIO

Provided training, supervision, and coaching to 11-employee distribution control department; evaluated performance and initiated disciplinary action as necessary. Located new product. Validated all inventory adjustments. Evaluated all cycle count adjustments and maintained cycle count log for the distribution center as well as a corporate log. Researched and flagged all hazardous materials.

McKesson Drug 9/1985 to 3/2000

Inventory Manager/Buyer

Started with McKesson Drug in 1985 as a warehouse employee. Worked in all areas of receiving and shipping. Promoted multiple times to handle progressively more responsibility. Exceeded company standards and expectations, including flexibility to relocate for three positions. First Inventory Manager to manage two distribution center inventory departments simultaneously, saving the company in salary and benefit expense.

INVENTORY MANAGER, OHIO 1998 to 2000

Supervised the reclaiming and purchasing departments. Maintained the distribution center’s day sales inventory according to corporate policy. Ensured the accuracy of physical inventory counts. Partnered with accounting to verify invoice validity. Evaluated the gross profit and exception report to verify customer billings. Held power of attorney.

1Reduced slow-moving items.

2Played a key role in the implementation of Accumax Plus (WMS) within the distribution center.

3Guided warehouse staff in sustaining a less than 0.05% rate of in-stock omits.

4Led the DC to consistently rank in the top 10% for service level, overstocks, and day sales inventory.

5Contributed to successful efforts to bring Cleveland Clinic business to the distribution center, generating monthly revenue of more than $7M.

INVENTORY MANAGER, OHIO AND NEW YORK 1995-1998

Trained and supervised employees in both centers. Controlled $100M+ in inventory and $129M+ in sales per month. Collaborated with receiving to ensure product was received accurately.

1Held responsibility for both Ohio and New York distribution centers simultaneously, minimizing company’s management staff needs.

2Maintained service level at or above 97.5%.

3Reduced working capital charges by eliminating overstocked inventory.

INVENTORY MANAGER, BUFFALO, NEW YORK 1994 to 1995

Directed the buying and receiving departments. Provided customer service. Verified the validity of customers’ 222 forms. Performed the duties of the distribution center manager in his absence.

Education

Bachelor of Science, Business Administration, SUNY- Empire State College

Business Management, Walsh University, North Canton, OH (Sigma Beta Delta)

Associate degree (AAS) in Accounting/General Science, Hudson Valley Community College, Troy



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