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Social Media Manager

Oakland, CA
May 11, 2020

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S E B A S T I A N M . M E N D I E T A

E - M A I L

* * * * * N N E D Y S T S U I T E 2 0 5, O A K L A N D C A 9 4 6 06 P H ONE ( 9 2 5 ) 639- 5259

S E B A S T I A N M. M E N D I E T A


Positive - Established AND Proven Professional with over 17 years of experience in Systems Administration / Project Management / Customer Service, Sales. Sincerely enjoy working with people and technology. Highly effective in deploying technical projects through completion.



Co-Owner S+S Gastro Grub Catering Oakland, CA

Oversee staff during events both FOH and BOH Responsible for kitchen inventory, ordering goods, menu planning and execution Oversee finances, forecasting and general business plans responsible for equipment maintenance and vehicle maintenance Responsible for new hire training both FOH and BOH Responsible for Business website, SEO and Social Media efforts

2007- 2014

IT Project Engineer Kiewit Fairfield, CA

Provide job site office deployment for the Northern California District - Some of these job rollouts include Devil's Slide tunnels, Folsom Bridge, Folsom Spillway and Bakersfield treatment plant which all of these jobs range from 1-3 years and staffed 50-100 employees Successfully estimate the IS requirements for each job and rolled out systems in timely fashion Work closely with sub-contractors and vendors to provide Voice and Data in challenging demographic areas. These include trenching, laying 6-strand 50u fiber in excess of 3000 feet, setting up Microwave antennas, point to point Cisco APs, work with LEC's on designing the best possible locations for MPOE's. Responsible for being one of the first districts to successfully deployed WSUS and Forefront client security. Developed IT systems and network troubleshooting guides for desktop technicians. Assisted with Avamar implementation for the district Helped in the design and rollout of Cisco CME's at two job sites and two area offices. Currently working on the new Northern California District office, key projects are as follows:

Assist in determining the most cost effective SAN & Virtual infrastructure solution Successfully negotiated a print solution contract, resulting in a 20% savings Responsible for managing and design coordination of a fully automated AV solution Assist in the Cisco Call Manager design and implementation Assist in RightFax design and implementation Manage the rollout of CCTV, Access, Intrusion and Fire systems. 2004-2007 Kiewit Pacific Co. (KFMaJV) Oakland, CA

Network Administrator

Provided support for Windows operating system platforms, Microsoft server 2000/2003, Exchange 2000 in an administration/desk side support role. Managed tape backups for Exchange and File servers using Veritas Backup Exec10.d. Performed Virus removal and Definition updates. Created and maintained user accounts information including rights, security and systems groups. Reviewed Sonicwall logs for suspicious and hostile activity. Monitored overall network performance and worked with vendor to address network outages and improved throughput. Maintenance of PBX system and Telco network, including user addition/deletion from PBX and voicemail system and logical planning/ physical wiring of Telco network expansions to new offices. Responsible for inventory, purchase, installation, upgrades, and user support for 200+ workstations and 30+ printers and all subsequent hardware, software needs.

S E B A S T I A N M . M E N D I E T A


6 4 6 K E N N E D Y S T S U I T E 2 0 5, O A K L A N D C A 9 4 6 06 P H ONE ( 9 2 5 ) 6 3 9 - 5259

2001-2004 ADP San Ramon, CA

Claims Solutions Technical Lead

Provided Technical support on ADP’s estimating and imaging products. Assisted clients and on-site technicians on software installations on Win98, ME, NT4.0, Win2K and XP. Troubleshot and resolved issues on Peer-to-Peer, Novell and NT based LANS. Troubleshot all aspects of communications and modem errors, including DUN and RAS errors.

Identified fixes for database errors and successfully rebuilt databases as needed using ISQL Supported a 25,000+ user base of Auto Body Repair facilities throughout USA & Canada. 2001 Critical Path San Francisco, CA

Technical Account Manager

Addressed all technical concerns for 6 of CP’s top clients (combined MRR of 9.6 million) Collaborated with Critical Path marketing and engineering departments to get feature requests and bug fixes defined and implemented Initiated regular weekly meetings with customers to discuss the status of any open issue, upcoming infrastructure changes and to determine ways to increase revenue utilizing CP’s many services Closely worked with Engineering, operations and other key departments to expedite critical issues for key accounts. 1998–2000 Critical Path San Francisco, CA

Manager of Technical Support /Global ACD- QA Manager Provided second and third tier support on networking and email issues for CP customers Troubleshot and resolved DNS, SMTP, POP, IMAP, LDAP issues Established call center operations, escalation policies, and adherence to SLA’s and coordinated the activities of all of their resources to provide high customer satisfaction Served as the primary point of escalation for corporate customers Maintained and processed all PTO requests, and hourly payroll forms Held bi-weekly one-on-one meetings with technical support engineers to assure production and promote a better work environment Translated all Support “canned” responses from English into Spanish Assisted Account Managers with branding requests and customer specific issues (In both English and Spanish) Developed and managed Tier 1 and 2 quality assurance monitoring process Implemented a TASKE ACD server across 3 call centers over an INTERTEL phone switch for agent monitoring and QA analysis Installed and implemented Kana 5 mail management server using an Oracle DB. Built 2 NT back-up Kana servers for redundancy and testing purposes. EDUCATION

Diablo Valley College Pleasant Hill, CA

Pursuing a Bachelor's Degree in Business Administration. Global Knowledge Santa Clara, CA

ICND1 interconnecting Cisco Devices


S E B A S T I A N M . M E N D I E T A


6 4 6 K E N N E D Y S T S U I T E 2 0 5, O A K L A N D C A 9 4 6 06 P H ONE ( 9 2 5 ) 6 3 9 - 5259

Fluent in reading, writing and speaking Spanish.


MS Server 2000-2008, Exchange 2000-2003, MS SCOM, WSUS, Forefront, MS admin pack,- Active Directory, Expert level Win 2k- Windows7, MS Office 2k – 2007, Ms Telnet, Networking (NFS, NIS, DNS, HTTP, FTP, TCP/IP, etc), EMC Avamar, VERITAS Backup Exec, MS DOS, Kana email response (crm), REMEDY(crm), Octane(Crm)TASKE, Secure CRT, PCAnywhere, EGAIN, CONTROL, Visio, Crystal Reports. Familiar with- Linux (SuSe, Redhat, Ubuntu

), MySQL 9.x, Sybase ISQL, Mac OS 7.x 8.x 9.x, X.

References available upon request.

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