Dallas, TX firstname.lastname@example.org 214-***-****
Operations/Administration leader with 10+ years’ experience and a solid track record of success in using a breadth of expertise and deep understanding of global activities to identify key areas of improvement and envision innovative solutions to complex challenges, driving efficiencies to save time and costs. Excellent communicator recognized for inspiring and mobilizing staff around a common vision of success, while serving as a key liaison between various stakeholders to maintain activities’ alignment, ensure adherence to procedures, and foster a smooth running of operations.
Lease Operations Management Operational Customer Support Quote Preparation & Negotiation
Process Development & Optimization Portfolio Management Complex Problem Solving
Relationship Building & Management Cross-Functional Collaboration Team Leadership & Coordination
Xerox Dallas, TX 2010-2020
Leasing Professional / Senior Lease Admin Lead, 2016-2020
Delivered stellar operational to internal/external customers, assessed risks, and provided detailed explanations regarding risk decisions.
Negotiated/adjusted lease terms and provided resolutions on contract terms and conditions on lease agreements for customers.
Supported Sales Management with client relationships, addressed all billing concerns, and adjusted charges in cases of booking errors.
Managed Dealer Support inquiries and collaborated with stakeholders across Customer Service, Collections, and Asset Management.
Supplied/negotiated quotes to close out active lease contracts and managed end of lease operations and personnel, explaining end of lease options to customers in a clear and concise fashion, as per defined terms and conditions.
After inheriting an email incoming request portfolio averaging 300-400 requests daily requests with a TAT of 48-72 hours, identified inefficiencies and key areas of improvement, implemented new procedures, and clarified roles, slashing TAT down to 10 minutes.
Reorganized internal operations related to end of lease, optimized processes, established clear collection rules, and created a ‘’one-stop shop’’ for both vendors and customers, eliminating recurring profit and asset losses during end of lease.
Operations Analyst, 2014-2016
Supported the start-up of Xerox Financial Services at Xerox Business Services and created a logistical program for future business operations.
Assisted GM and Financial Director in closing out all new financial deals and booked/funded all new leases into tools.
Provided exceptional portfolio management by organizing the operational system cloud in an optimal manner for net new business.
Vetted financial leases and reviewed/screened assignment and assumption documentation of leasing portfolio to acquiring company.
Confirmed economics and pricing of assignments and assumptions and assisted in the execution of leasing portfolio transfer.
Senior Lease Administrator, 2010-2014
Expertly reviewed and processed lease documents, ran accounting lease classification tests, and obtained all signatures needed to complete the new lease process based on procurement parameters, both for domestic and international leases.
Managing a $2.3B portfolio, enhanced visibility and prioritization of outstanding leases for updates, tested and implemented an internal database, and optimized the operational process to enable the portfolio’s growth to $4.3B in 4 years.
Played a pivotal role in the resolution of favorable financing terms and conditions for new leases with internal business units.
Maintained new lease files and workflow and served as a key liaison between companies financing all leased assets and internal business.
Texas Tech University, Lubbock, TX
Master’s Degree, Interdisciplinary Studies (Forensic Sciences), 2010
Bachelor’s Degree, Sociology, 2008