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Customer Service Associate

Location:
Waltham, MA
Salary:
$15-$16
Posted:
May 11, 2020

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Resume:

Jordan Edouard

Waltham, MA www.linkedin.com/in/jordan-edouard 781-***-**** adc575@r.postjobfree.com

EDUCATION

Assumption College, Worcester, MA May 2019

Bachelor of Arts, Major: Human Services and Rehabilitation, Minor: Psychology GPA: 3.19

Dean’s List Spring 2017, Fall 2018

COURSEWORK

PSY of Development: Infancy & Childhood-CSL: Learned about the growth and development of youth from infancy to childhood. Observed these milestones by working with 3-year olds by seeing their limitations they have in their thinking. Also learned about child development through Pearson’s Virtual Child, raised a virtual child from infancy to adolescence.

Human Development over the Lifespan: Learned about the development of a child to adult and the types of interventions, if needed, that helps the person function in order for them to have a better quality of life. Did case studies on people and had to determine their developmental level and if they were not meeting them, identify the steps to be taken to assists them.

EXPERIENCE

Flagg Street School, Worcester, MA

Occupational Therapist Internship November 2018 – May 2019

Observed and assisted the Occupational therapist with testing and screening of students

Human Services and Rehabilitation Studies Internship September 2018 – December 2018

Assisted the Special Education faculty with making sure students were getting extra assistance in their areas of need

Periodically was in charge of a class, supervised students

Taught students from Faculty’s lesson plans like different strategies to do additions, and breakdown a book to understand

Collaborated with several of the faculty working on various projects

Created a learning chart from which the students could review if they needed to remember to follow directions or to use math facts

Walgreens, Waltham, MA May 2016-Present

Customer Service Associate, Part-time

Provide customer service by assisting customers locate items instore, online and in other Walgreen’s, and address customer concerns in a timely manner to ensure customer satisfaction

Complete all financial transactions at cash register accurately and efficiently

Schedule deliveries from distributors to ensure appropriate amounts of merchandise are available for customers

Cross Cultural Center, Worcester, MA September 2015 – May 2019

Work Study

Answered phones and assisted Cross Cultural Center coordinator with tasks.

Created bulletin boards to promote events hosted by the Cross Cultural Center

Distributed materials to various offices on campus for the Dean of Campus Life

Created spreadsheets, photocopies of documents and sent emails to students and staff

Girl Scout Camp Cedar Hill Camp, Waltham, MA June 2018 - August 2018

Camp Counselor

Organized schedules and activities for a week worth of games, and arts and crafts

Supervised children 5-7-year-old during the day bringing them to activities like the pool and boating

Communicated and collaborated with other counselors and directors about activities to do with campers

ACTIVITIES

WINGS (Women Interested in Networking, Gathering and Solidarity) Spring 2018 – May 2019

Met with fellow students, faculty and staff to discuss issues that affect people of color; specifically, women of color

Planned and hosted events like Represent your flag party, vison bard party, etc.

ALANA (African Latino, Asian and Native American Network) September 2017-May 2019

Participated in group discussions about politics, movies and everyday interactions

Helped with organizing events such as Latino Festival, Step & Dance, and Black History Month

African Dance Club, Assumption College September 2016 -May 2019

Vice President

Collaborated with members to create dances for performances on campus and in the community

Planed and organized events and fundraisers and promote using social media sites such Instagram and Snapchat

Sent emails and correspondences to club members

SKILLS

Basic proficiency in Microsoft PowerPoint

Intermediate proficiency in Microsoft Word and Excel

Intermediate knowledge of social media sites such as LinkedIn, Facebook, Instagram



Contact this candidate