Executive Front Desk

Dilini Anjala Menon

Address : ***/*, ****** *****, ******, Sri Lanka.

Mobile : +947********

Email : ***********@*****.***

CAREER HIGHLIGHTS

Present Employment

Working as a Customer relation / Receptionist (Front Desk) at Speedmark Transportation

(Pvt) Ltd (Freight forwarding company) since March 2017 up to date. Previous Employment

Worked as a Travel Desk executive at Transcend Drive (Cinnamon Grand Hotel Colombo / Cinnamon Lakeside Colombo) since April 2016 to February 2017. Key Skills

Strong organizational abilities, also able to effectively coordinate travel to any Location.

Excellent verbal and nonverbal communication skills.

(English/Tamil/Sinhala)

Experience using MS office including word and excel.

Ability to work professionally in a target-orientated working environment.

Responsibilities

Organizing flights, travel insurance, transportation and accommodation.

Collecting and processing payments.

Handling complaints and refunds.

Maintaining the data of clients.

Worked as a Tourism executive at Inspire Holidays (Part time) Responsibilities

Arrange, describe and sell itinerary tour packagers and promotional Travel offers.

Provide customer with brochures and publications containing travel informations.

Receive payment for transportation, Air ticket, Visa and accommodation from customer.

Communicate with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodation required.

Calculate cost of travel and accommodation.

Worked as a Sales coordinator at Open System Integrators (Pvt) Ltd from March 2015 to August 2015.

EDUCATION QUALIFICATIONS

Studied up to G.C.E. (A/L) examination in 2014 at St. Francis Maha Vidyalaya. Dalugama Kelaniya, Sri Lanka.

Ordinary Level :

Subject Grade

Sinhala C

English C

Dancing C

Religion C

Mathematics S

History S

Geography S

Science S

Advance Level :

Subject Grade

Sinhala C

Religion S

English C

ACADEMIC QUALIFICATIONS

Successfully completed Foundation in travel and tourism with Amadeus system in Louis Preston. (IATA training and Development Institute)

Successfully completed JLPT N5 stage 1 in Japanese Language Education Association

(Sasakawa center).

EXTRA ACTIVITIES

Member of the college Volleyball team

Member of the college Netball team

PERSONAL DETAILS

Name in Full : Dilini Anjala Menon

Date of Birth : 08th August 1995

Gender : Female

Civil Status : Married

Nationality : Sri Lankan

LANGUAGE SKILLS

Fluent in English, Tamil, Sinhala & Japanese.

NON RELATED REFEREES

Mr. Dinesh Kumara Rev. Condrad Desilva

Founder & Chairman of Inspire Holdings Senior Pastor ******.**********@*****.*** Assembly of God Church, Maradana, Mob. +947******** Srilanka.

*********@*****.***

Mob. +947********

I hereby attest that the above particulars are true and accurate to the best of my Knowledge. Date: Signature:

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