Sign in

Project Scrum

Noida, Uttar Pradesh, India
May 11, 2020

Contact this candidate



Contact: +91-997*******



PRINCE2® Practitioner & CSM Certified project management professional with 15+ years of experience in project delivery with various team sizes, worked extensively in MS and JAVA Technologies, Azure and well versed with RDBMS like MS-SQL Server, Oracle and OS concepts

Involved business requirement analysis, prepared RFP (Request for Proposal) and Project estimation for Pre sales activities for big accounts

Experience in maintaining end to end delivery control over multiple projects with key responsibility of customer handling, team management, estimation, planning, analysis, task allocation, quality control, reporting, review and intergroup coordination

Onsite exposure to working with customers in UK, Ireland and Philippines at different locations for BFSI, Air Line and other business sectors

Exposure of quality processes for CMMI Level 5. Played an active role in various system development phases like Preliminary Investigation, Analysis and Design, Deployment

Worked on Fixed bid and T&M projects including ITIL (Production Support/Shared Services) based and development

PRESENTLY working with NIIT Technologies Ltd as Project Leader (Service Management) at Greater Noida, joined in April 2011.


Good experience in agile sprint planning and creating JIRA and Kanban dashboards for stories/epics from backlogs.

Proficient in project estimation through Story Point and FPA (Function Point Analysis), creating a detailed WBS that includes project schedule, tasks, dependencies and assigned resources.

Experience of improving processes in agile sprints using the lean methodology.

Experience of assessing risks and creating mitigation & contingency plans.

Good experience of conducting SOS meetings in every sprint to discuss impediments and progress of deliverables of different technologies-based projects like .NET/SharePoint and Java.

Monitoring and performing health checks for all middleware servers and services through the Azure dashboard.

Expertise in providing technical guidance and managing development teams to establish and meet aggressive project commitments while maintaining high quality standards.

Experience of participating in the system specification review process to ensure that system requirements are translated into valid software architecture.

Good experience of managing software development projects through all phases of the project lifecycle, such as analysis, design, implementation and production support.

Expertise in CMMI quality process adherence and improvement and conducting internal audits.


Methodologies: Agile-Scrum & Kanban, Waterfall, Iterative

QA & Tracking Tools: Sonar, JIRA, Service Now, Bugzilla, HP-Quality Center

API & Web Services: Micro-Services, Distributed Architecture, XML

CI/CD & Build tools: Jenkins, SVN, TFS, Visual Source Safe (VSS)

Unit Test Framework: ATDD, BDD, NUnit

BI/Visualization Tools: Crystal Report, SSRS, QlikView

Web Technology: ASP.NET, HTML, CSS, AngularJS, MS Azure Dashboard

Databases: Oracle, SQL Server, Sybase, MySQL


British Airways, UK (May – 2019 – Till Date)

Role: Scrum Master

Project Description: British Airways is the flag carrier airline of the United Kingdom, headquartered at Waterside, Harmondsworth. It is the second largest airline in the United Kingdom, based on fleet size and passengers carried, behind easyJet.

Role & Responsibilities:

Facilitated daily Scrum meetings and weekly reviews meetings with client

Worked closely with product owners and coordinated product backlog grooming and story estimation.

Responsible for Agile sprint planning and creating JIRA dashboards for stories/epics from backlog and sharing the dashboards with the customer.

Coached team members on Agile processes and facilitated planning meetings and retrospectives. Maintained task board and produced daily burn down charts.

Conducted sprint retrospective and followed up on action items for continuous improvement.

Introduced Agile best practices, such as time-boxing, continuous integration (CI), accountability, self-management and team collaboration, in the project that resulted in velocity improvement.

Conducted SOS meeting in every sprint to discuss impediments and progress of deliverables of different technologies-based projects

Participated in meetings, technical discussion, reviews and release planning.

Formulated, implemented and maintained tools and practices.

Automobile Association, UK (Jan-2017 Apr- 2019)

Role: Project Lead – Development

Project Description: The Automobile Association is a British motoring association that provides car insurance, driving lessons, breakdown cover, loans, motoring advice, road maps & other services.

Role & Responsibilities:

Worked closely with the customer in their UK office to facilitate collaboration with the offshore teams.

Coached team members on Agile processes and facilitated planning meetings and retrospectives. Maintained task board and produced daily burn down charts.

Removed impediments and protected team members from interruptions and distractions to maximize their productivity. Encouraged and implemented process improvements and provided team-building opportunities.

Utilized Agile Scrum practices to help the team increase their velocity by 63% within the first year of Agile adoption.

Conducted technical training session regarding agile development methods.

Provided technical assistance during project planning and demonstrations.

SITA-GSL, UK (Aug-2015 – Dec-2016)

Role: Scrum Master

Project Description: SITA is the world's leading specialist in air transport communication and information technology (IT) solutions. Our team was involved in developing applications to manage business solutions for air transport, global distribution systems and government customers over the world’s most extensive airlines network for the UAE and UK regions.

Role & Responsibilities:

Facilitated Scrum ceremonies, such as daily Scrums, backlog refinement, sprint reviews, retrospectives and sprint planning, for both Scrum and Kanban teams.

Worked with customers and product manager to priorities and validate requirements.

Participated in iteration planning to create acceptance criteria and tests that define “Done” for developed features.

Managed JIRA and Kanban boards as part of lean software development.

Coordinated the work efforts of 8-person team for various projects. Helped the team complete tasks successfully and on-time and resolved obstacles encountered by team members.

Coordinated and participated in weekly estimation meetings to provide high-level estimates (Story Points) for backlog items.

Prepared and coordinated for project proposals and schedules.

Monitored IT programs and supported financial management functions.

Evaluated information radiators and Scrum issues on a daily basis.

Generated periodic peer review reports for project managers.

ROOMS-AMLIN, UK (Jul-2014 – Jul-2015)

Role: Development Lead

Project Description: This project involved the development of an online non-life insurance policy admin and update system for LLYOD Market, London.

Role & Responsibilities:

Coached and empowered teams to self-organize and grow cross-functionally.

Championed Agile concepts & methodologies outside of the software development teams.

Led and coached Product Owners to improve story writing & requirements gathering process, leading to an increase in customer satisfaction.

Managed the complete SDLC, from ideation to discovery, execution and deployment.

Facilitated Scrum ceremonies, such as daily stand-ups, backlog grooming, sprint planning, retrospectives, etc.

Collaborated with the Quality Assurance team leads for test case reviews and continuously improved test approaches with Behavior-Driven Development (BDD) and Acceptance Test Driven Development (ATDD).

AerLingus, Ireland (Jan-2013 – Jun-2014)

Role: Project Lead – Development & Support

Project Description: Aer Lingus is the flag carrier airline of Ireland and the second-largest airline in the country. Our team developed enterprise applications for the client’s Travel Management and Support Department. I was onsite in Dublin, Ireland to coordinate with client for scope finalization and set the priorities of deliverable.

Role & Responsibilities:

Improved support response time by 40% by developing intelligent incident/problem tacking system and by identifying and addressing risks, road blocks and conflicts.

Employed Scrum and Kanban practices for incorporating enhancements and fixing bugs in the applications.

Worked closely with the Contact Centre’s 24/7 support and introduced continuous improvement in service desk processes through the identification of trends in the key performance indicators (KPIs).

Responsible for designing automation, tracking and analyzing business intelligence and enabling critical business decisions, such as securing transactions on the cloud platform on real-time basis.

Aligned expectations for all deliverables by establishing and managing cross-functional stakeholder teams representing multiple end-users.

Ensured timely updates by regularly communicating project status to the management.

Implemented and managed the project through Agile Scrum methodology, covering the entire supply chain from concept to production, including coaching and mentoring of the whole team.

Balanced priorities with portfolio/project planning, sprints, Scrum meetings, estimation, grooming, lessons learned, retrospectives and continuous improvement.

UP CCTNS, Data Digitization (Oct-2011 – Dec-2012)

Role: Development Lead

Project Description: Our team created web-based applications for end-to-end activity of police departments that was used in some states in India.

Role & Responsibilities:

Guided and coached both traditional and agile project teams throughout the Software Development Lifecycle using best practices of the Project Management methodology.

Responsible for setting baseline schedule and managing project teams to meet established milestone dates.

Communicated necessary information with project teams, stakeholders, sponsors, legal counsel, and 3rd party vendors to meet deadlines, control scope and manage project risks.

Managed the vendor procurement process and integration for successful deployments.




Year of Passing

B. Tech (Computer Sc.)

Institute of Engg. & Technology, Bareilly


Certified Scrum Master

Being Cert organization


PRINCE2 Practitioner



MCTS Certification

Microsoft Corporation, USA



Worked as Sr. Officer (Technical) in IL&FS Technologies Ltd from Sep 2009 till April 2011. Key responsibilities listed below

Worked as Sr. Software Engineer in Satyam Computer Services Ltd. from Mar 2006 till Sep 2009 with key responsibilities of low level design, development and testing in Systems Integration business unit. Got exposure to MS.NET technology, Sybase etc.

Paxcel Technologies Gurgaon as Software Engineer. (07/2005 – 02/2006)

Solutions–Digitas Pvt. Ltd. Delhi as DB Executive (01/2004 – 06/2004)

DayNight Systems Pvt. Ltd. Gurgaon as Programmer (10/2001- 11/2003)


Father’s Name Sh. Krishna Narain

Mailing Address 2L- 402, AWHO Township, Greater Noida, Utter Pradesh -201308

Marital Status Married

Valid Passport Yes

Contact this candidate